Conrad Sallian's community posts

Hello Christopher,

Thank you for the kind words. You are absolutely correct meaning that if the software is used legitimately, there is no reason for the admin to hide it.

Just wanted to say though that it's not me who created the program  :) I'm just a support guy who works in the same team with people much cleverer than him. But thank you anyway.

Hello Christopher,

Hm. You mean the Windows image file or anything different? There are no special requirements for that. The Agent itself, both the vanilla and a configured installer, has the size of approximately 3-4Mb.

Hello Christopher,

You should specify the ID itself after the Host. The full command is:

rutview.exe /name:123-456-789 /FULLCONTROL /CREATE /HOST:123-456-789

Hope that helps.

Hello Christopher,

I created an Agent.exe and I input Username / Passwords for Tech logins. So I don't have a need for the customer to read a password to us. We just need them to give us the ID. Is there a way to remove the password box under the ID? I'd feel better with it removed... since I think it would be a security issue if someone walks by their computer and uses the ID and password to log in. So if the password box is hidden I have nothing to worry about. ;)

Yes, that makes a good feature suggestion and in fact we recently added it to our wish list by a request from another user. Your post assures us even more that this feature is important.

Thanks!! RU is awesome software!!

Thank you for the kind words  :)

I'm currently creating my own internet portal for Remote Tech Support at my company that utilizes RU. :) Kind of like [censored] has.

We are currently working on beta 6.5 that is going to have a lot of interesting features. So stay tuned!

Hello Mike,

Yes, we managed to reproduce/confirm the issue. We are working on the update and it will be available soon.

Thanks.

Hello Frank,

No ideas other than that the Wi-Fi networks you connected too were restrictive enough to block access to our intermediary server. Or just block certain outgoing ports used.

Hello Andreas,

Thank you for the suggestion. We'll certainly take a note, and see if we can implement than at some point in the future.

Hello Larry,

Looks like a port conflict. Make sure that the port that you use for RU Server (in the RU Server Admin Console -> File -> Network settings) is not also used by another software or service.

Julian,

We updated DNS records for the primary server, so it took some time for the NS records to update worldwide. Usually, it's almost instant but depending on the region/location updating the DNS records may take as much as several hours.

Please, check your connection now.

Hello Mike,

This is probably because it's x86-based mobile device. This architecture is not yet supported, but not in our product per se, but by the IDE that we use to build it.

So we are waiting until the developers of the IDE will add support for x86 processors on mobile devices.