"Access violation" error in the Viewer

Symptoms

When launching the Viewer, adding a new record in the address book, or starting a remote session, an "Access Violation..." error is displayed.

Solution

In most cases the cause of the issue is antivirus software activity or an incorrectly installed Viewer. Follow this procedure to fix the issue:

  1. Add the Viewer installation folder (by default it's C:\Program Files\Remote Utilities - Viewer\) to your antivirus software exceptions list.
  2. Completely uninstall the Viewer.
  3. Restart the PC.
  4. Download and install the latest version of the Viewer.
  5. Use the Import Connections command on the Tools tab in the Viewer to import your address book from the backup file.

If this solution doesn't help, please submit a support ticket. Please, provide the error message details in the ticket.

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