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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1979)

Mar 05, 2015 6:38:08 pm EST

It seems like the arrow keys issue occurs when tabs are disabled in Full Control mode (i.e. each session is in its own window). We managed to reproduce it and we'll be working to fix it in the nearest update. Thanks Larry.

Meanwhile, as a workaround the tabbed mode can be used. Sorry for any inconvenience  :)

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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1979)

Mar 05, 2015 5:12:08 pm EST

I would actually appreciate very much working in a remote session with you. Let me know how and when and I will make myself available.

Ok. I'll send a PM or an email soon.

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Agent with UN-checked IPv6 by default

Conrad Sallian, Administrator (Posts: 1979)

Mar 05, 2015 4:56:28 pm EST

Mike,

Yes, we understand. Although, it should be noted that it's unlikely that a signed executable is a huge factor that changes the attitude of antivirus programs towards programs they check. Normally, they have a whole lot of factors / parameters that they consider when they return their verdict.

Could you not embed the digital signature into the RUT licence key?

I'm not sure if it's a better way than creating online configurator, but I will add this idea to our idea bank anyway. Thanks!  :)

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Is Internet-ID connection for the host file time limited while using the free viewer version?

Conrad Sallian, Administrator (Posts: 1979)

Mar 05, 2015 4:49:24 pm EST

Hello Ziz,

Thank you for your question.

We are not planning to change our free offering in the foreseeable future. So you can safely use the software for free provided that you honor the terms of the free license and our EULA.

By the way could I use the free viewer on more than 1 computer?

Yes, you can.

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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1979)

Mar 05, 2015 3:06:55 pm EST

Larry Gray wrote:
One other thing to add about keyboard or remote control as a whole.  At times I have several windows open and occasionally one of the remote hosts will timeout and go to login screen.  I have to end the session and bring it back up in order to do any remote control.  The "send ctrl-alt-del" function works, but then I can't type or click anything in the window unless I restart the session.

Is this happening in 100% of all cases or only in some cases?

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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1979)

Mar 05, 2015 3:03:09 pm EST

Regarding the arrow keys bug - unfortunately, we couldn't reproduce it here. It certainly has something to do with a specific machine or configuration. Without remote access we won't be able to diagnose it. We could schedule a remote session, connect to your Viewer machine and from that machine connect to a remote machine using your Viewer and try to diagnose the issue.

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Agent with UN-checked IPv6 by default

Conrad Sallian, Administrator (Posts: 1979)

Mar 05, 2015 4:47:38 am EST

Hi John,

john kumpf wrote:

Will the agent.exe resulting from the configurator be digitally signed by Usoris under your certificate?

No while you are using the offline MSI configurator. And that's why we have an online configurator in our plans. This will allow us to sign the output file with our digital signature.

No ETA for that , unfortunately.

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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1979)

Mar 05, 2015 4:44:15 am EST

Hi Jeff,

Thank you very much! Now we have some information to start with and will see what might be causing this issue.   :)

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Agent with UN-checked IPv6 by default

Conrad Sallian, Administrator (Posts: 1979)

Mar 04, 2015 1:06:05 pm EST

john kumpf wrote:
It was with your hosted service, the default. I dont have my own RU server running. And i have not tried this again since i posted so i dont have any more data on it. But thanks for looking into it.

That explains it. IPv6 doesn't work with our hosted service as of yet.

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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1979)

Mar 04, 2015 11:26:07 am EST

Hello Larry, hello Jeff,

I'd like to ask you to update to version 6.1.0.3 that we released couple of days ago. And let me know if the issue with arrow keys still persists.

Also, I need information about the keyboard. And (from Jeff) information about the OS on the Viewer and Host PCs.

Thank you!

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