Remote Utilities Windows Server 2012

Conrad Sallian, Support (Posts: 2318)

Mar 01, 2016 9:39:33 am EST

Hello Alex,

Thank you for your post. Could you please perform complete RU Server uninstall and then re-install it back again. Remember that for a complete uninstall you should also delete the registry entry HKEY_LOCAL_MACHINE\Software\Usoris\ after you uninstall the program in the Control Panel.

FR: Enhanced Inventory Manager

Conrad Sallian, Support (Posts: 2318)

Feb 26, 2016 9:02:29 am EST

Getting back to this question. It seems like there is not single solution for this type of features, so we probably won't be able to implement it. I'm sorry.

FR: Enhanced Inventory Manager

Conrad Sallian, Support (Posts: 2318)

Feb 25, 2016 4:02:53 pm EST


I will check with our developers if that's possible. Thanks for the suggestion!

How to do mass uninstall / reinstall

Conrad Sallian, Support (Posts: 2318)

Feb 25, 2016 4:01:35 pm EST

I'd like to remote install a host on to a group of computers, all of which were upgraded from windows 8.1 to windows 10, and all of which currently have Remove Viewer installed.  The version is an old version I'm sure as I have not upd ated it on the hosts in quite some time.  Each computer will be in my active directory.  I'd like one password for each computer and not use active directory credentials.  Each PC has a local admin account se t up with the same password (setup prior to joining the domain).

Ok, here is the process:

1. Configuration phase. Build a custom Host installer using our MSI Configurator. If you are push-installing the program across the network, then you most likely need the first option - Standard MSI. Here's a sample tutorial

At step 4 select "Pre configure Host settings". A host settings window will then open, where you can set your access password. You'll have a single password for all PCs installed from the installer that you build. If you need a more advanced authorization method, like WinNT authorization, you can enable that. In fact, the tutorial above describes how to enable WinNT security authorization.    

2. Deployment phase. There are two options, both assume that you are on a domain:

2.1 You can deploy your custom installer using GPO

2.2 Alternatively, you can use the built-in Remote Install tool. In the Viewer select the computers that you want to update in the address book and go to Tools -> Remote Install tool . In the tool you'll need to select WinNT security as connection method assuming that  you can use admin$ share and you have administrator rights on the remote PC. Then select action "Install/Upgrade host" and specify the path to your custom installer and click "Process action".

Hope that helps. Let me know if that works out for you.

How to do mass uninstall / reinstall

Conrad Sallian, Support (Posts: 2318)

Feb 25, 2016 1:19:53 pm EST

Yes, it is possible to push only the registry file/record, but there are caveats:

- If you use Internet ID, then this might not work, because an Internet ID is unique for each remote PC. Since you connect in a local network I assume that you use direct connection: computer name/IP address, and you don't need Internet ID.

- If you need a unique password for each Host this won't work either.

So if these two requirements do not apply, you may try to push a registry file/record. In this case you can install a Host on a PC, enable the desired settings, set password etc. and then copy the registry entry from the registry (HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\) .

However, so long as you have an option to push-install anything on remote PCs, I would recommend using MSI Configurator + Remote Install option, just build a new Host installer and propagate/push-install it across all PCs.

If you would rather use the latter, let me know and I'll provide you with some guidance.

How to do mass uninstall / reinstall

Conrad Sallian, Support (Posts: 2318)

Feb 25, 2016 10:42:35 am EST


Thank you for your message.

The reason why this happens is that Windows 10 when upgraded from a previous version resets the Host settings located in the registry key HKEY_LOCAL_MACHINE/SYSTEM/Remote Utilities. In the upcoming 6.5 release we'll change the destination for the Host settings in the registry as mentioned in this troubleshooting article.

Regarding mass install/uninstall, are you on a local network with Active Directory or are those remove computes scattered around the Internet?

Left clicks not working after a while of being connected

Conrad Sallian, Support (Posts: 2318)

Feb 19, 2016 4:13:01 pm EST

Hello Kiran,

Thank you for your message. I will move this topic to support tickets. Perhaps, we'll need to schedule a remote session to diagnose the issue.

FR: Linux, Mac - Host

Conrad Sallian, Support (Posts: 2318)

Feb 19, 2016 9:14:45 am EST

Hi Steve,

Thank you for your comment. Well, we would be happy to have you among our customers, but we won't be giving any empty promises just to win a customer :) Frankly speaking, there's no ETA for Mac Host because there are quite a few more pressing priorities before that.

Hope you understand.

upgraded to win 10, viewer won't work

Conrad Sallian, Support (Posts: 2318)

Feb 18, 2016 12:41:09 pm EST

Hi Steve,

Yes, sorry. I thought that you had a different Windows version. You don't need an old installer. Just completely wipe the Viewer installation by following this tutorial , and then install from scratch.

Before you do that though, export your address book so that you could import all your remote PC records back into the Viewer once you upgrade.

upgraded to win 10, viewer won't work

Conrad Sallian, Support (Posts: 2318)

Feb 18, 2016 10:41:35 am EST

Hello Steve,

You could try this Microsoft Fix It tool to fix the msi issue on your computer:

And then install the latest version of RU.

Hope that helps.
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