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How To De-Register A Host (Free Version0

Conrad Sallian, Administrator (Posts: 1793)

Apr 15, 2014 5:30:56 am EDT

Hi Malcolm,

Thank you for your question.

You can do it either remotely or while being physically present at the Host computer.

Remote un-register

Right-click on the connection entry in your Viewer address book, select the "Register remote Host" menu item, then the Unregister radiobutton and click OK.

Unregistering locally

Right-click on the Host icon and select Settings for Host. Click on the Settings button, select Enter license key,  then select the Unregister option and click OK.

Hope that helps.

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Host 'keep alive' frequency?

Conrad Sallian, Administrator (Posts: 1793)

Apr 03, 2014 4:29:08 pm EDT

Hi Mike,

Are there any hosted GMS servers in the UK? (other than hosting our own, of course). If not, any plans to open other public GMS servers?

We are planning on deployment European servers very soon.

If we were to change our customers to our own GMS, can we do this remotely?

You change the mediation server address in the "Internet ID settings -> Advanced" on the Host. Yes, during a session you can remotely change the server the Host is pointing at. However, the remote customer will have to restart the Host (Stop Host then Start Host) so that the Host applies the new setting. Or you can simply reboot the remote PC, or reboot the Host service using a .bat script.

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power control, wol, mac address

Conrad Sallian, Administrator (Posts: 1793)

Apr 03, 2014 10:18:09 am EDT

rene dussen wrote:
Thanks for reacting Conrad! Issue is solved. The mac adress gets filled automaticly. Leaving out the ':'  between the numbers confused me probably.

Glad to hear you figured it out! :) Don't hesitate to drop us a message or post on the forum if you ever need help.

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Windows 2012r2 server extremely slow performance

Conrad Sallian, Administrator (Posts: 1793)

Apr 02, 2014 7:01:55 pm EDT

Hello Jim,

Thank you for the report. What video settings do you mean? Have you changed FPS in the Connection Properties to a low value? That might be the very cause of the issue. Try to use the default setting.

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Road Map

Conrad Sallian, Administrator (Posts: 1793)

Apr 01, 2014 6:24:22 am EDT

Hello,

I'm sorry, but we do not make our roadmap public. You can also see that many of our competitors also never publish a roadmap, so it is common not to share it.

As for ETAs, they are always very approximate as it is hard to foresee all possible issues and problems that may occur along the road when implementing a feature or fixing a bug.

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power control, wol, mac address

Conrad Sallian, Administrator (Posts: 1793)

Mar 31, 2014 8:20:49 am EDT

Hello Rene,

Are you connecting using an Internet ID or an IP address?

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Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1793)

Mar 25, 2014 6:43:28 pm EDT

Bobby Mills wrote:
Ok. Rebooted my router and all PC's and made sure my custom servers were set to DNS and uncheck IPv6 and connection WORKED! I dont know what is blocking it or was blocking it. It works now.

Great! Seems like some "link in the chain" required rebooting for applying the settings.

Anyway, if you ever need help with this issue, don't hesitate to post on the forum or submit a support ticket. Thanks!

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Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1793)

Mar 25, 2014 6:07:27 pm EDT

Just created a tech support ticket from this thread. You will receive an e-mail notification.

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Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1793)

Mar 25, 2014 5:59:55 pm EDT

Bobby Mills wrote:
Yes. The gateway reads my Moms PC over another IP connection. So it connect the GMS under IDLE tab. Do i still use the Internet ID or direct connection..?

GMS is always about Internet ID connection. It's just a self-hosted replacement for our hosted Internet ID servers, and is entirely optional.

Direct connection by definition does not use any intermediary servers. It's a plain Viewer -> Host connection where the IP address (or DNS name) of the Host is used. Whereas an Internet ID connection always looks like this:

Viewer -> Default (our company's) intermediary server -> Host

or

Viewer -> Your self-hosted GMS -> Host

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Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1793)

Mar 25, 2014 5:41:19 pm EDT



Have you changed the custom server IP address to the DNS name on both sides, i.e. Viewer and Host?

This needs to be clarified. In the Host settings a custom GMS server is a global setting. Whereas in the Viewer you need to specify it for each remote connection that you want to route via your GMS. You can, of course, mass-edit them by selecting multiple records or use Default Connection properties for newly created connections.

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