Are there any hosted GMS servers in the UK? (other than hosting our own, of course). If not, any plans to open other public GMS servers?
We are planning on deployment European servers very soon.
If we were to change our customers to our own GMS, can we do this remotely?
You change the mediation server address in the "Internet ID settings -> Advanced" on the Host. Yes, during a session you can remotely change the server the Host is pointing at. However, the remote customer will have to restart the Host (Stop Host then Start Host) so that the Host applies the new setting. Or you can simply reboot the remote PC, or reboot the Host service using a .bat script.
Bobby Mills wrote: Ok. Rebooted my router and all PC's and made sure my custom servers were set to DNS and uncheck IPv6 and connection WORKED! I dont know what is blocking it or was blocking it. It works now.
Great! Seems like some "link in the chain" required rebooting for applying the settings.
Anyway, if you ever need help with this issue, don't hesitate to post on the forum or submit a support ticket. Thanks!
Bobby Mills wrote: Yes. The gateway reads my Moms PC over another IP connection. So it connect the GMS under IDLE tab. Do i still use the Internet ID or direct connection..?
GMS is always about Internet ID connection. It's just a self-hosted replacement for our hosted Internet ID servers, and is entirely optional.
Direct connection by definition does not use any intermediary servers. It's a plain Viewer -> Host connection where the IP address (or DNS name) of the Host is used. Whereas an Internet ID connection always looks like this:
Viewer -> Default (our company's) intermediary server -> Host
Have you changed the custom server IP address to the DNS name on both sides, i.e. Viewer and Host?
This needs to be clarified. In the Host settings a custom GMS server is a global setting. Whereas in the Viewer you need to specify it for each remote connection that you want to route via your GMS. You can, of course, mass-edit them by selecting multiple records or use Default Connection properties for newly created connections.