Conrad Sallian's community posts

Callback not working in MSI with Agent option

Conrad, Support (Posts: 2979)

Jan 23, 2018 6:56:13 am EST

Hello Aaron,

Currently, the Agent picks up the old settings (if there are any) which are located in the registry here:
\HKEY_CURRENT_USER\Software\Usoris\Host\

We will certainly reconsider this behavior. Namely, we'll think implementing different scenarios including the one when the old settings can be overwritten by new ones.

Changing resolution causes mouse to track incorrectly in Agent

Conrad, Support (Posts: 2979)

Jan 22, 2018 10:56:47 am EST

Hello Aaron,

Could you try enabling "Use legacy capture mode" in the Host options. Here is a screenshot:

Callback not working in MSI with Agent option

Conrad, Support (Posts: 2979)

Jan 22, 2018 4:54:03 am EST

Hello Aaron,

Thanks for letting us know. Perhaps, this has something to do with multiple runs of the Agent on the same computer and cached data. Let us check this more thoroughly and I will get back to you soon.

Changing resolution causes mouse to track incorrectly in Agent

Conrad, Support (Posts: 2979)

Jan 22, 2018 3:38:37 am EST

Hello Aaron,

Thank you for your post.

Could you try restarting the remote session , that is - close the Full Control window and re-launch it - after you change resolution.

Version 6.8 and a new MSI configurator

Conrad, Support (Posts: 2979)

Jan 18, 2018 3:58:22 am EST

Hello Dan,

We tried to reproduce the issue but we coudn't. The configurator works as it should, and the file is downloaded from the server successfully.

Perhaps, that was some temporary glitch? Could you try configuring now and let us know.

Thanks.

Host computer constantly showing offline in the viewer?

Conrad, Support (Posts: 2979)

Jan 17, 2018 11:19:28 am EST

Hello Matthew,

Thank you for your post.

Have you checked this one https://www.remoteutilities.com/support/docs/internet-id-connection-not-working/ ?

Android App Comments

Conrad, Support (Posts: 2979)

Jan 15, 2018 3:11:29 pm EST

Hello Tony,

We will be reviewing and updating the mobile app some time soon and we'll look at this issue too. Sorry for any inconvenience.

Could you tell us the phone make/model and Android version? Thanks.

Security enhancements

Conrad, Support (Posts: 2979)

Jan 15, 2018 3:06:08 pm EST

You are welcome! And thank you for the kind words!

Android App Comments

Conrad, Support (Posts: 2979)

Jan 15, 2018 4:27:10 am EST

Hello Tony,

Thank you for your post.

You should double-tap and start holding on the second tap. That way it should work.

Remote Utilities Android Computer List

Conrad, Support (Posts: 2979)

Jan 15, 2018 4:24:37 am EST

Hello Jim,

We are still working on it. The updated mobile should become available either at the same time, or a little bit later than the Viewer for Mac (which is our current priority).

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