Community

FR: Vote on New Ideas or Enhancments

Conrad Sallian, Support (Posts: 2266)

Feb 09, 2016 10:18:45 am EST

iampedro wrote:
My company I work is looking maybe to move away from a major competitor of yours and didn't know if you could tell me what you are going to be bringing to the table this year. Should i PM you with the details?

Yes, feel free to send your requirements over to me at support@remote-utilities.com . Thanks.

Force session timeout

Conrad Sallian, Support (Posts: 2266)

Feb 07, 2016 10:05:09 am EST

Hello Giuseppe

Thank you for your message. No, so far there is no such featue.

However, we have a similar suggestion added to our roadmap - an "idle" indicator in the Viewer that shows for how long a certain connection has been idle. I will combine your suggestion with that one and update our roadmap.

FR: Vote on New Ideas or Enhancments

Conrad Sallian, Support (Posts: 2266)

Feb 05, 2016 6:53:57 pm EST

That might be a good idea, thank you. But unfortunately, due to the fact that we work in a competitive market we are not allowed to publish our official roadmap. This is an inner document compiled and reviewed regularly according to our customers/users input and feedback.

I'm sorry, but complete roadmap made public is just not possible. Everyone is welcome to post their feature suggestions on this forum though.

Thank you for your understanding.

FR: Terminal Enhancement

Conrad Sallian, Support (Posts: 2266)

Feb 05, 2016 6:51:08 pm EST

iampedro wrote:
Excited to see what 6.5 has to offer when do you want to release 6.5?

It's almost ready. The beta will see the light in the nearest couple of weeks.

FR: Terminal Enhancement

Conrad Sallian, Support (Posts: 2266)

Feb 04, 2016 10:08:37 am EST

Hello,

We've been a little late with the upcoming 6.5 release so our other plans have also shifted a bit. But we keep an eye on this suggestion, and it's actually on our roadmap for the near future.

MSI Publisher Configurations

Conrad Sallian, Support (Posts: 2266)

Jan 29, 2016 12:52:00 pm EST

Hello,

Yes, thank you. We'll take that into consideration.

Licensing and various questions

Conrad Sallian, Support (Posts: 2266)

Jan 27, 2016 7:05:06 am EST

Hello Jasper,

You could try the /silentuninstall command line parameter. See this reference page https://www.remoteutilities.com/support/documentation/main1/item86/

Hope that helps.

RU Server

Conrad Sallian, Support (Posts: 2266)

Jan 25, 2016 8:32:11 am EST

Hi,

Thank you for the kind words! Glad to hear you found the cause of the issue.

We are planning to add even more exciting features to the RU Server very soon, right in the next upcoming update. So stay tuned!

RU Server

Conrad Sallian, Support (Posts: 2266)

Jan 24, 2016 9:48:28 am EST

Hello,

Thank you for your message.

On the Host machine does the Host icon have a small blue light on it signifying that the Host successfully connected to your server? Or is the light grey (no connection)?

Licensing and various questions

Conrad Sallian, Support (Posts: 2266)

Jan 20, 2016 1:36:18 pm EST

Hello Jasper,

Q: Does this prompt come up only once and the user won't see any other prompts regarding email, right?

Yes. The ID is persistent once generated, unless you manually change it afterwards in the Host settings. Therefore there is no need to send email each time the program is run and notify the user about that.

Q: Why can I not access the documents folder?

When you open the File Transfer window, in the Access menu try to switch from "Current user" to "System".

3) I'll be using RU for one host and one client. I have activated the free license on the client, but 30 days trial notification is still on. Do I need to buy a license for one host and client?

You need to restart/reopen the Viewer.
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