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[resolved] can you access the cam and mic of the host computer with the free account
I keep geting an error code saying I don't have the codecs to access the cam

Conrad Sallian, Administrator (Posts: 1570)

Aug 21, 2013 3:23:10 pm EDT

Hello Dwan,

Normally, we answer posts on this forum almost immediately, but strangely we missed your post which was sent quite a long ago as it seems. We are awfully sorry for the delay.

On to your question - yes, you can use the remote camera mode with the free license without limitations. The error has nothing to do with the license. It's just that you need to install the necessary codecs.

Here's a knowledge base article that explains how to do that:
http://www.remoteutilities.com/support/kb/111/

Feel free to ask if you have any questions.

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Unable to connect using Internet ID

Conrad Sallian, Administrator (Posts: 1570)

Aug 14, 2013 2:45:51 am EDT

Seems like network interface binding is on. Please, check Host settings -> Options -> Network tab. The "Bind to IP" option should be set to "Any interface".

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MSI Configuator Tool error: is not an actual MSI-package of the RUT Host
When attempting to finish the MSI Configuator Tool Wizard an 'not an actual MSI-package' error is received

Conrad Sallian, Administrator (Posts: 1570)

Aug 08, 2013 11:54:31 pm EDT

Hello Peter,

Thanks for your report. Indeed, the background won't save. We will fix it soon.

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MSI Configuator Tool error: is not an actual MSI-package of the RUT Host
When attempting to finish the MSI Configuator Tool Wizard an 'not an actual MSI-package' error is received

Conrad Sallian, Administrator (Posts: 1570)

Aug 07, 2013 9:50:27 pm EDT

Hm. That should have been the only reason. Anyway, we'll check it out and I'll get back to you soon.

What is the operating system on the Viewer PC and the type of package you want to build?

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MSI Configuator Tool error: is not an actual MSI-package of the RUT Host
When attempting to finish the MSI Configuator Tool Wizard an 'not an actual MSI-package' error is received

Conrad Sallian, Administrator (Posts: 1570)

Aug 07, 2013 1:30:03 pm EDT

Hello Peter

When building a one-click installer or an agent, you need to uninstall the Host on the Viewer machine.

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Install the host with internet restriction
Is it possible to install the host without showing the website

Conrad Sallian, Administrator (Posts: 1570)

Aug 06, 2013 11:11:59 pm EDT

I see. Well, we'll eliminate that issue altogether when we replace the site opening in a browser with a simple message.

Anyway, thank you for bringing our attention to this issue.

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Install the host with internet restriction
Is it possible to install the host without showing the website

Conrad Sallian, Administrator (Posts: 1570)

Aug 06, 2013 6:08:53 am EDT

when it tries to connect to the remote utilities website it prompts an error and the installation doesn’t finish correctly.

Internet connectivity (and hence the website being displayed or not displayed) has nothing to do with successful one-click installation. The Host installs anyway - you can check that for yourself by opening the Windows Start menu or (if you selected not to install Start menu icons) by looking at the process list for that computer.

Hope that helps. Let me  know if you need more assistance.

P.S. We'll soon replace opening the website with displaying a simple message window.

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Install the host with internet restriction
Is it possible to install the host without showing the website

Conrad Sallian, Administrator (Posts: 1570)

Aug 06, 2013 2:53:50 am EDT

Hello,

First of all, this software it’s great!! I’m impressed about speed and ease-of-use.

Thank you very much for the kind words.  8)

I just have a question: is it possible not to show the web page of remote utilities after installation? I’m trying to install the host on my pc at work, but because of internet restriction when it tries to connect to the remote utilities website it prompts an error and the installation doesn’t finish correctly.

Are you installing from a custom built one-click installer (prepared in MSI Configurator)?

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[resolved] Is it possible to create an executable that go through the machine id...

Conrad Sallian, Administrator (Posts: 1570)

Jul 26, 2013 11:13:42 am EDT

rafael rafa25 wrote:
Hello I installed on a host computer to support and made a msi configurator to generate an id and password so that it does not run on the host machine already installed is to create an I generate id and password on a machine already installed on the host?

You do not want to overwrite the existing ID and password, correct?

If so, you need to check "Keep Internet ID" and "Keep access password" check boxes at the end of the configuration process:



Please, note that the first checks works only if you update Host 5.5 and higher. If your Host is an older version than that, the Internet ID will be overwritten. In this case you need to choose keep existing remote Host settings.

Hope that helps.

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[resolved] Is it possible to create an executable that go through the machine id...

Conrad Sallian, Administrator (Posts: 1570)

Jul 25, 2013 5:22:33 pm EDT

Hello,

I have moved your topic to a new thread. Please, always create a new thread if you question is not related to any of existing threads, instead of attaching it to a random thread.

it is possible to create an executable that go through the machine id and password to the host already installed?

Could you please clarify what you mean by "go through machine id and password"?

Thanks.

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