Conrad Sallian's community posts

Hello Richard,

We cannot say to our customer turn off antivirus so we can support them remotely not because we cant tell them but mostly, customers are not able to turn it off or change.

I perfectly understand. That wouldn't make sense.

I've checked virustotal too, and you have 9 positives, 5 of them are heavily used here in my country and 1 of them is developed here so the penetration of this one is huge. (For example another concurent solution have 0 positives)

This only tells how a/v software re-uses detections of one another. This is not the first time when once one of them thinks certain software as a "threat" , others immediately start detecting it too. Again, the current stable version of Remote Utilities (6.8.0.1) has been around for 9 months and during all that time there was just a couple of riskware detections. Then all of a sudden the same file with the same code as before started to get detected.

So please, check you code or cooperate with AV companies more, so we can use your solution since its kinda unique and cool...

We do our best to cooperate with AV companies. But unfortunately, not all of them do their best to cooperate with software vendors, and many of them don't even have a  decent false positive report form or simply won't respond.

Still, we will yet again contact BitDefender and ask them to take care of this issue.

Hello Bisser,

Thank you for your message.

No, this is not possible. The Host can be connected to/through one ID server at a time. In order to connect the Host to a different server you must change the server address in the Host Internet-ID connection settings.

Hi Alex,

Yes, perhaps. However, this issue is related to notification panel and Host rather than to iOS or another client. This suggestion has been added to our wishlist for the future notification panel (which we'll be significantly revamping soon).

Thanks!

Hello everyone,

There is documentation on how to switch to System using the Access menu. Perhaps, we should just add that you may need to switch if you have issues with mapped drives. Or better still we'll just add a more detailed knowledge base article.

Thanks!

Hello Rick,

Thank you for your message.

Perhaps, the Viewer configuration file has been corrupted somehow. Anyway, feel free to generate another free license, it is possible.

Hello Richard,

According to VirusTotal data BitDefender no longer treats RU files as malware. Do you have the most recent signatures update?

I still dont understand why other similar apps dot have this problem....

Not really. Other remote desktop software also suffer from false positive detections  once in a while, not necessarily from BitDefender but from other engines.

Hello Chas,

Thank you for your post.

For example, when I connect to the host with my laptop, it displays "Laptop" and with my iPad it displays "iPad". If it displayed the name given in the settings like the Username or the machine name like "Chas's iPad" this would help in identifying the user.

Do you mean the ability to specify a custom name what to display in the notification panel when you are being connected. If so, this suggestion has already been on our wishlist. We will implement it together with other important changes to the notification panel later this year (there are plans on how to improve the whole thing).

Thanks!

Hello Chas,

Unfortunately, we weren't planning to add this feature so far :) However, I'll still add it to our wish list.

Thanks!

Hello everyone,

Does the File Transfer Utility support mapped drives? If so, how can I connect to a mapped drive on a host.

Yes, support for mapped drives has been added long ago, in version 6.0.0.3. Here is our release notes.

Any advice on accessing a mapped drive or UNC path would be much appreciated.

There are two questions:

1. Are you running the Viewer as/under the same Windows user that mapped the drives?

2. Are you running the Viewer with elevated privileges/as an administrator?

I did some of my own testing, and a mapped drive does not show up on the remote/host computer.
It does however show up on the viewer computer. Maybe a permissions issue?

Same questions as above. Additionally, you may try switching to "System" from "User" in the Access menu in the File Transfer window and see if that eliminates the problem.

Thanks.

Hello Chas,

Do you mean the sound on the iOS client?