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[resolved] Poor performance Blank Screen
Poor performance blank screen

Conrad Sallian, Administrator (Posts: 1611)

May 13, 2013 6:00:49 pm EDT

blarg no wrote:
wireless like in using a wifi adapter to connect to the same said router I was connected to via Ethernet.  My company uses ATT DSL service 600 Mbs connection speed only two computers at work.  

The motorola DSL modem is hooked up to my Buffalo router.  Initially the host computer was connected via WIFI to this network.  Then I hooked up to the router via Ethernet then I had to go back to old configuration.

Blarg, try to enable "Economode" (Connection properties -> Network -> Network usage mode) to see how it goes with it.

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[resolved] Poor performance Blank Screen
Poor performance blank screen

Conrad Sallian, Administrator (Posts: 1611)

May 13, 2013 5:59:18 pm EDT

blarg no wrote:
odd when I reinstalled Remote Utilities my key code was already there I did not have to reenter it.  Did I uninstall it improperly or something?

There's a registry key that contains settings and your license key (encrypted) in case you re-install the program later.

Also I checked the firewall exceptions and I see that remote manipulator system - server is checked as an exception am I correct in assuming this is your program?

Yes, that's another name for the program.

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[resolved] Poor performance Blank Screen
Poor performance blank screen

Conrad Sallian, Administrator (Posts: 1611)

May 10, 2013 1:32:23 pm EDT

When saying "wireless" what specifically do  you mean? Is it a wireless connection to a router set up in your company (connected to a DSL line) or is it an independent wireless provider available at Host location?

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[resolved] Poor performance Blank Screen
Poor performance blank screen

Conrad Sallian, Administrator (Posts: 1611)

May 10, 2013 1:12:02 pm EDT

Hello Blarg,

all of a sudden I have this problem

Please, try to recall whether you changed any settings in the Viewer and/or Host. Or maybe there was a new Windows update on the remote PC, new software installed, a change in network access policy in your company, an antivirus update that caused placing remote Host into a restricted group etc.

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[ Closed ] Free Edition users, please read this

Conrad Sallian, Administrator (Posts: 1611)

Apr 06, 2013 4:01:23 am EDT

Please, stop flooding. Our technical support responds to all messages in a reasonable time.

The reason why you cannot connect is either the incorrectly installed Viewer (try to re-install it) or a firewall/antivirus software that blocks the program from accessing the registration web server.

Also, there is a difference between RMS and Remote Utilities. This is the support forum for Remote Utilities. If you have a difficulty getting a free license key for RMS please post a message to the Russian forum.  

Some of your messages will be deleted in order to clean up this thread.

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Problem getting a free license

Conrad Sallian, Administrator (Posts: 1611)

Apr 06, 2013 3:24:56 am EDT

The message was moved to a new topic.

Please, follow this tutorial to register a free license:

http://www.remoteutilities.com/support/tutorials/registering-free-edition.pdf

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[ Closed ] Free Edition users, please read this

Conrad Sallian, Administrator (Posts: 1611)

Apr 06, 2013 3:22:59 am EDT

Hello Alex,

I've just checked the feature, it seems to work OK. Please, try again.

Here's a detailed tutorial on how to register a free edition:
http://www.remoteutilities.com/support/tutorials/registering-free-edition.pdf

Hope that helps.

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[resolved] Remote Execute in hidden mode does not work.

Conrad Sallian, Administrator (Posts: 1611)

Apr 01, 2013 6:16:25 am EDT

1. notepad (C: \ Windows \ notepad.exe does not appear any window on any computer).
2. regedit (C: \ Windows \ regedit.exe does not appear any window on any computer).

Yes, this is exactly how it is supposed to work. You shouldn't see the window neither on the remote PC, nor on the local PC.

If it doesn't work for other programs, it only means that these program does not support the hidden mode.

window appears on the remote computer instead of on the local

It doesn't work that way  :)  The program executes on the remote PC. It is not supposed to appear on the local PC at all.

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Dr web remote utilities RWLN.dll the file of the virus detected eclips

Conrad Sallian, Administrator (Posts: 1611)

Mar 28, 2013 2:21:46 pm EDT

We installed both Host and Viewer on a clean Windows 8 machine, and run CureIt! check. There was a "No threat" report.

Can you please update your CureIT virus definitions database (or download CureIT from Dr. Web site) and try to check again.  

Anyway, as Dr.Web told us in response to our false positive report, this specific alert is not a virus or malware. It's "potentially dangerous software" (because it grants remote access). So getting this kind of alert from your antivirus software doesn't mean that your computer is infected.

Dr.Web recommended adding the program (be it Remote Utilities or other remote desktop software) to the exceptions list.

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[resolved] Remote Execute in hidden mode does not work.

Conrad Sallian, Administrator (Posts: 1611)

Mar 25, 2013 1:47:04 pm EDT

ajatol wrote:
I installed a clean OS (windows 7 32 bit on both computers). I installed the host and viewer. Unfortunately still  execute program as hidden does not work, no matter what program  wants to run. Now I have no idea what is wrong. Has anyone had this problem?.

Give us the specific program names that you have tried. All of them.

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