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Nothing works

Conrad Sallian, Administrator (Posts: 2194)

Sep 07, 2015 5:50:24 am EDT

Hi Chris,

I can get it to work now but only if I put in the internet ID (with dashes), let it try and connect, put in password, it connects, then I get out and edit the entry.

Yes, that kind of a stupid way it is working now, I agree :) But we'll fix it quite soon.

Don't hesitate to ask me if you have other questions.

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System requirements (Android)

Conrad Sallian, Administrator (Posts: 2194)

Sep 04, 2015 7:13:08 am EDT

Hello Mike,

This is probably because it's x86-based mobile device. This architecture is not yet supported, but not in our product per se, but by the IDE that we use to build it.

So we are waiting until the developers of the IDE will add support for x86 processors on mobile devices.

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Nothing works

Conrad Sallian, Administrator (Posts: 2194)

Sep 04, 2015 7:06:21 am EDT

Hello Chris,

Thank you for your message.

There is a caption field which I assume you can type whatever you want and this is just a "name" for the entry.

Correct.

A host field which I assume you put in your internet ID of the host.

Yes, ID, IP address or DNS name, just like you do in the "Add new connection" dialog in the Desktop Viewer.  

Speaking of which, there are other posts in this forum that say to type your internet ID exactly as shown on the host, and it's case sensitive. All my hosts have numerical Internet IDs so there is no case to be sensitive about, so that doesn't make sense.

Starting version 6 we abandoned old format IDs. Now all IDs have the format XXX-XXX-XXX, where X is a number. We didn't purge the old forum posts though.  


I've seen posts about the GMS server and a screenshot of that setting but that's not in the latest version. I see RU server settings.

GMS = RU Server, we changed the name recently to reflect new roles taken by the server.

The only thing I can get to work on iOS is connecting to a host inside the same network but only if I use the Russian-text version of your app and only if I use the real IP address of the host and only if I leave RU server field blank.

I don't get it. I just can't figure this iOS app out. Why are there 2 versions in the store?

The Russian mobile version is supposed to be used with the Russian desktop version. You are not recommended to use it. Please, use the English version instead. The one that has the name "Remote Utilities".

Do I need to delete and reinstall the iOS app?

Uninstall both ones and re-install "Remote Utilities" only.

Can you PLEASE create iOS specific instructions. The links in the forum to the documentation doesn't help iOS users. I really love the desktop apps, but this iOS app is driving me nuts. I've tried every combination. I have all my ports defaulted on the server/host and open in my router firewall. I am missing something simple, I just can't figure out what it is. Any help would be very much appreciated.

You are absolutely right, the mobile version needs re-design and we are actually going to do that very soon. Right after we release desktop version 6.5, which has very important improvements and fixes, we will get down to working on the redefined mobile version. Namely, the address book will be completely redesigned and will look much like the desktop address book (folders, connection properties etc.) , so there will no longer be a plain pop down list of connections. Also, we are planning to add the ability to import/export the mobile book, and even synchronize it.

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Alt+Tab and Windows+Tab to local PC?

Conrad Sallian, Administrator (Posts: 2194)

Sep 03, 2015 2:52:02 pm EDT

Hello John,

Yes, it takes some time getting used to.  :)

P.S. We reverse-updated our initial news/blog post about this key combination so as not to mislead the users who browse the website and read relative old news. It used to say "Shift+Alt+Tab" at first.

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FR: Terminal Enhancement

Conrad Sallian, Administrator (Posts: 2194)

Sep 01, 2015 3:09:31 pm EDT

iampedro wrote:
Conrad, do you have a eta?

Hello,

We'll most likely implement this in the version next after the upcoming one, if there are no other more pressing priorities. Timewise, it's by Christmas or so.

Don't hesitate to ask me if you have other questions.

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Decommisioning Old PC's - Forgot to unregister RU client

Conrad Sallian, Administrator (Posts: 2194)

Aug 28, 2015 5:31:06 am EDT

Hello John,

Since starting version 6 the registration process is entirely on the Viewer side, unregistering Hosts is no longer relevant. So you can simply delete the Host from your address book.

Thanks.

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Alt+Tab and Windows+Tab to local PC?

Conrad Sallian, Administrator (Posts: 2194)

Aug 27, 2015 5:04:12 pm EDT

john kumpf wrote:

That's why we use a modifier instead that works temporarily, i.e. when pressed.

Then I suggest the best answer is Shift + F12 (or whatever) works temporarily upon the next Alt + Tab or Shift + Alt + Tab. Just not simultaneous. One then the other. Shift + F12 then let go, then, Alt + Tab. If you click or hit some other key or move the mouse or return the window to focus, the effect of Shift + F12 goes away. Or maybe its effect just times out.



Or implement both methods.

Thanks for the suggestion. We'll take a look at it.

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can't find app in iOS app store

Conrad Sallian, Administrator (Posts: 2194)

Aug 27, 2015 4:15:54 pm EDT

Hi John,

Yes, this is our next priority after the we release version 6.5. We are going to make a full-fledged exportable/importable address book in the mobile viewer, so that you could seamlessly sync it with your desktop Viewer.

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Unable to make Agent.exe

Conrad Sallian, Administrator (Posts: 2194)

Aug 27, 2015 4:13:36 pm EDT

BTW, I should update this thread. We had a remote session and found out that it was version mismatch between Viewer and Host. I.e. an older Viewer was used for configuration. Updating the Viewer to the most recent version fixed the problem.

A word of advice to anyone who uses MSI Configurator: before starting the configuration process please make sure that Viewer and Host are the same version, preferably the latest one.

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Unable to make Agent.exe

Conrad Sallian, Administrator (Posts: 2194)

Aug 25, 2015 6:40:29 am EDT

Hello Stefan,

Can I say that this package terribly uninstalls it self?

If it were the case this forum would have been flooded with messages about package not uninstalling itself correctly. Besides, there is nothing special about the uninstaller - it's plain Microsoft MSI installer, we didn't invent the wheel.

If you have issues with installation/uninstallation on your PC, feel free to run this tool from Microsoft to fix these issues https://support.microsoft.com/en-us/mats/program_install_and_uninstall . I assume that it's because of those problems that you cannot run the MSI configuration properly on that PC.

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