There is a caption field which I assume you can type whatever you want and this is just a "name" for the entry.
A host field which I assume you put in your internet ID of the host.
Yes, ID, IP address or DNS name, just like you do in the "Add new connection" dialog in the Desktop Viewer.
Speaking of which, there are other posts in this forum that say to type your internet ID exactly as shown on the host, and it's case sensitive. All my hosts have numerical Internet IDs so there is no case to be sensitive about, so that doesn't make sense.
Starting version 6 we abandoned old format IDs. Now all IDs have the format XXX-XXX-XXX, where X is a number. We didn't purge the old forum posts though.
I've seen posts about the GMS server and a screenshot of that setting but that's not in the latest version. I see RU server settings.
GMS = RU Server, we changed the name recently to reflect new roles taken by the server.
The only thing I can get to work on iOS is connecting to a host inside the same network but only if I use the Russian-text version of your app and only if I use the real IP address of the host and only if I leave RU server field blank.
I don't get it. I just can't figure this iOS app out. Why are there 2 versions in the store?
The Russian mobile version is supposed to be used with the Russian desktop version. You are not recommended to use it. Please, use the English version instead. The one that has the name "Remote Utilities".
Do I need to delete and reinstall the iOS app?
Uninstall both ones and re-install "Remote Utilities" only.
Can you PLEASE create iOS specific instructions. The links in the forum to the documentation doesn't help iOS users. I really love the desktop apps, but this iOS app is driving me nuts. I've tried every combination. I have all my ports defaulted on the server/host and open in my router firewall. I am missing something simple, I just can't figure out what it is. Any help would be very much appreciated.
You are absolutely right, the mobile version needs re-design and we are actually going to do that very soon. Right after we release desktop version 6.5, which has very important improvements and fixes, we will get down to working on the redefined mobile version. Namely, the address book will be completely redesigned and will look much like the desktop address book (folders, connection properties etc.) , so there will no longer be a plain pop down list of connections. Also, we are planning to add the ability to import/export the mobile book, and even synchronize it.
That's why we use a modifier instead that works temporarily, i.e. when pressed.
Then I suggest the best answer is Shift + F12 (or whatever) works temporarily upon the next Alt + Tab or Shift + Alt + Tab. Just not simultaneous. One then the other. Shift + F12 then let go, then, Alt + Tab. If you click or hit some other key or move the mouse or return the window to focus, the effect of Shift + F12 goes away. Or maybe its effect just times out.
Or implement both methods.
Thanks for the suggestion. We'll take a look at it.
Yes, this is our next priority after the we release version 6.5. We are going to make a full-fledged exportable/importable address book in the mobile viewer, so that you could seamlessly sync it with your desktop Viewer.
BTW, I should update this thread. We had a remote session and found out that it was version mismatch between Viewer and Host. I.e. an older Viewer was used for configuration. Updating the Viewer to the most recent version fixed the problem.
A word of advice to anyone who uses MSI Configurator: before starting the configuration process please make sure that Viewer and Host are the same version, preferably the latest one.
Can I say that this package terribly uninstalls it self?
If it were the case this forum would have been flooded with messages about package not uninstalling itself correctly. Besides, there is nothing special about the uninstaller - it's plain Microsoft MSI installer, we didn't invent the wheel.