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MDM Support

Conrad Sallian, Administrator (Posts: 1738)

Feb 10, 2014 4:31:57 pm EST

Hello,

Thanks for your suggestion. Perhaps at some point in time we'll think about this, but not in the near future, that's for sure.

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Agent Uses

Conrad Sallian, Administrator (Posts: 1738)

Feb 09, 2014 10:42:13 am EST

First off thank you for creating this, and also allowing 10 Free PC's after LMI left many of us hung out to dry.




Hello Mike,

You are welcome :)


my question is the Agent download, lets say my sister in California needs help with her PC and I have her run the agent file, I connect and log in and help her......doe this count against 1 of my 10 PC's?





Yes, Agent counts. In terms of licensing, Agent is no different from the Host. You can register the Agent just like you do with the Host - the license key is written into the same registry key as for the Host.




Or if I delete her out of my viewer does that take her out of my 10 PC's?



According to EULA a free license allows remoting to no more than 10 remote PCs, regardless of whether it's Agent or Host. Strictly speaking, if you plan to use the eleventh PC you must remove the license (which is applied on the remote side)/unregister the Host/Agent from one of the ten PCs, not just delete the record from the Viewer.
Hope that helps.

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REQ: Address Book management/functionality

Conrad Sallian, Administrator (Posts: 1738)

Feb 09, 2014 10:25:04 am EST

CBA Brother wrote:
A suggestion is to add a box.com, google drive, some type of cloud sync account that you can sync universally.

Added to wish list. Meanwhile, please check this tutorial about how to use Dropbox for address book sharing http://www.remoteutilities.com/support/tutorials/working-with-address-book.php

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Manage Operators

Conrad Sallian, Administrator (Posts: 1738)

Feb 09, 2014 10:21:47 am EST

CBA Brother wrote:
Please provide some way to manage operators in the future were we can see who is connected to what computer and how many operators are currently using channels.

Thank you for the suggestion. This could be possible only if/when address book sync and web account are implemented. We will add this suggestion to our wish list.  

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How can you remotely query to find out...

Conrad Sallian, Administrator (Posts: 1738)

Feb 09, 2014 10:17:14 am EST

Hello,

I've moved the message to a new topic.
In order to check the availability of Host on machines in a local network, use the Scan for RUT-hosts command.

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Mobile viewer doesn't work

Conrad Sallian, Administrator (Posts: 1738)

Feb 09, 2014 10:00:15 am EST

Allen Pelusso wrote:
Same for me too Adnroid ver 2.3.3 and open and black screen and go off few second after !

Hello Allen,

Let's wait till we update the mobile version with logging so that we could diagnose such issues.Meanwhile, please also check your device against the system requirements (information block on the right)  and specifically if the device supports NEON.

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can't get past: Manual Log-on "Locked"

Conrad Sallian, Administrator (Posts: 1738)

Feb 05, 2014 6:33:30 am EST

Mind you I only tried ticking various buttons yesterday because neither host were working. I only changed settings in one of them though, which is lucky as the other one suddenly works fine today. So I presume there was a problem yesterday that magically fixed itself overnight [restarts of all machines and networks maybe?].


Yes, sometimes users accidentally enable or disable an option that affects remote connection and can even block it altogether.


In any case I am now happy



So are we :)

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can't get past: Manual Log-on "Locked"

Conrad Sallian, Administrator (Posts: 1738)

Feb 05, 2014 3:50:43 am EST

Hello Torsten,

Another logmein refugee here Starting with 3 hosts, but will be building to over 10 eventually.
So glad logmein pushed me away, as Remote Utilities has so many more features I wanted.



Welcome to our refugee camp. Everyone gets a blanket and a bowl of hot soup. For free. :)


he connection only goes as far as Manual Log-on 'locked'. I presume this is because the host has windows accounts on it, but I don't understand how to enter any info that gets around that.




Locked sign here means that the remote computer is visible (say, you can ping it's IP address), but you are not logged on. By being "logged on" I mean logged on using the LogOn feature in Remote Utilities, not Windows logon.


As I could not connect via the various connection modes, I played around with RDP settings in the configure screen




RDP has nothing to do with Remote Utilities per se. It's just that we support RDP connection by launching a default client when the user wants to connect via RDP. Also, a feature called "RDP-over-ID" is also possible, when you connect using RDP via an "Internet ID tunnel" created by Remote Utilities.  

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Shared Secret

Conrad Sallian, Administrator (Posts: 1738)

Feb 04, 2014 4:01:04 pm EST

To me this feels it should be the other way instead. Why would I need to check identity of the Host, I already connect to it with an IP or ID so I don't see the benefits of it (but I might miss something here).

This is to avoid situation when a different Host (patched by a hacker) is planted on a computer with the only purpose to find out your password when you try to connect to Host.

Instead if the Host would require the Viewer to know the shared secret, it would add an extra layer of security and I think that is the way what most people would expect it to work in.

That's what authorization is for. Authorization and identity check are two different things. Shared secret is not for making the connection more secure. It's for the Viewer to know that it is connecting to the Host it (the Viewer) thinks it is connecting to.

What is the recommended setup to make a connection as secure as possible? Is it a long password and only allow certain ip addresses then?

Long password and incoming IP filter (white list) is enough for good security. To ensure security on the Viewer side, never use the "save password" option.

Hope that helps.

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Shared Secret

Conrad Sallian, Administrator (Posts: 1738)

Feb 04, 2014 5:44:47 am EST

L B wrote:
Hi,

How is the "shared secret" feature supposed to work? Right now I set it on a host but I can still connect to the host with only the password entered in the viewer machine. Using Internet ID to connect, Windows 8 host, Windows 8.1 viewer.

Any input please?

Hello,

The purpose of shared secret is not to replace authorization. It's for checking the identity of the Host. That is, if you have shared secret enabled on your Host, but don't have it enabled in your Viewer (or rather a specific connection on your Viewer), you'll still be able to connect. But not the other way around - that is, if you have a shared secret field populated in your connection properties on the Viewer, but the Host has an empty field (or a different shared secret for that matter), you won't be able to connect.

So the identity check starts at the Viewer side. If the shared secret field in the connection properties in the Viewer is disabled, then no identity check takes place at all, regardless of the Host's shared secret field value. Because the program rightfully suggests that if you didn't enter anything in the connection properties shared secret field, you do not need identity check, and hence there's no reason for not allowing remote connection. But IF there is at least any value in the shared secret field in the connection properties in the Viewer, then the program MUST check it against Host's shared secret value.  

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