Conrad Sallian's community posts

Hi Ron,

The connection problem might not be necessarily caused by antivirus software. Perhaps this is something else. Only the Host log can tell.  

Is there any chance you can get this log?

Hello Ron,

Thank you for your post.

It's weeks from now, but not too many. Initially, we planned to release version 6.9 much earlier. In fact it would have already been available at the moment. Then we decided to add quite a few important fixes and features - namely two-factor authentication. So it will take a while.

I had a total of about 8 machines that Windows Defender and Security Essentials had quarantined.

That might be the case, although Microsoft was very fast to fix the issue. We haven't been reported issues with Windows Defender since then.

We continue to send reports and communicate with a/v software vendors regarding false positive classifications. The problem is that nowadays almost all a/v software vendors heavily rely on machine learning algorithms which are very inaccurate. Alas, they don't care much about their customers who have to restore their lost data or installations after another erroneous detection.

Hello Marv,

The issue seems to have been resolved. Please, check this thread .

Update on this detection: Windows Defender seems to no longer detect rfusclient.exe as a threat. Please, update your Windows Defender threat definitions.



To restore the deleted rfusclient.exe file from Windows Defender quarantine:

1. Open Windows Defender, click Virus & Threat Protection.

2. Click Scan History.

3. In the quarantined files section locate the file and click Restore.

Please, confirm that the issue has been resolved.

Thanks.

We have sent a false positive report. I recommend that you also send FP reports to Microsoft just in case. This is easy, here is how:

1. Visit the Submit a file for malware analysis page on Microsoft website.

2. Fill out the form. You may need to sign in to your Microsoft account.

3. In the lower part of the form make sure that you fill out the fields as shown in the attached screenshot. You can also upload the file rfusclient.exe. You can find it in the C:\Program Files (x86)\Remote Utilities - Host\ directory. If it's not there - restore it from Quarantine in Windows Defender settings.

4. Click Continue. On the next page confirm form submission.

P.S. Microsoft has always been quick to resolve FP issues. Let's see if they manage to fix this one asap.

Hi Marv,

Thank you. Another user also reported this false positive in this thread. We will contact MS asap and keep you updated.

Hi Bart,

Thank you for your message. We will immediately contact Microsoft regarding this issue.

Could you also add instructions for Microsoft Security Essentials to your troubleshooting page:
https://www.remoteutilities.com/support/docs/antivirus-issues/ Could you also add instructions for Microsoft Security Essentials to your troubleshooting page:
https://www.remoteutilities.com/support/docs/antivirus-issues/

Yes, of course.

Thank you!

Hello Kerry,

Could you please create a support ticket and enclose the Host log. If there is not one Host but many that have this issue, you can attach logs from a few of other Hosts as well.

Thank you.

Hi Darrell,

Sorry, didn't understand the first time. It looks like the vanilla Agent file is ok, and it's a custom  Agent file (even a digitally signed one) which is falsely detected by AVG and Avast.

Ok, anyway we'll deal with this.