Forums

Logon successfully to remote Agent, but only get black screen
Is RTU conflict to Microsoft Remote Destop ?

Conrad Sallian, Administrator (Posts: 1559)

Feb 04, 2013 11:56:13 am EST

It can be a corporate firewall which cannot be turned off by the user. The advantage of GMS is that it allows you to use a single port not blocked my most corporate firewalls, such as port 443. But you need to manually set that port in the GMS settings first, because it's not by default.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

[resolved] No Video on remote webcam
Screen says no video

Conrad Sallian, Administrator (Posts: 1559)

Feb 04, 2013 11:53:26 am EST

A bit here means couple of seconds, depends on your CPU and network speed.  :)

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

[resolved] Sound on Windows 7

Conrad Sallian, Administrator (Posts: 1559)

Feb 04, 2013 11:52:35 am EST

nikkil wrote:
Hi. Sorry to bump this but I just wanted to know if this feature is possible. And if it's a yes, how can this be done?

You need to run the Full Control and View mode. While in this mode, move your mouse pointer closer to the top edge of the Full Control screen - a toolbar will slide down. Click on the settings (the Gears icon) and enable 'Capture sound' option in the settings window.

In one of later releases we'll refine this feature. Most likely we'll make a separate "Get remote sound" connection mode.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Logon successfully to remote Agent, but only get black screen
Is RTU conflict to Microsoft Remote Destop ?

Conrad Sallian, Administrator (Posts: 1559)

Feb 01, 2013 8:24:58 am EST

Hi Merphy,

Try to restart the remote PC (PC-2).

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Where is the Linux viewer?
Linux viewer location download

Conrad Sallian, Administrator (Posts: 1559)

Jan 28, 2013 6:33:22 am EST

nikkil wrote:
Thanks. Wine looks like open source and might be a tough one to set up. Has anyone tried to set this up yet?

Wine is no more touch to set up than Linux. It's the matter of choice though - if one uses a Linux they should be ready to do some manual labor.  :)

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

If I purchase an Enterprise Licence Do I get Quick Connect ?
Help withtypes of Licences

Conrad Sallian, Administrator (Posts: 1559)

Jan 28, 2013 6:31:42 am EST

nikkil wrote:
Hi. I checked the link. I still can't find anything written that quick connect is part of Enterprise, is it?

Technically speaking, it's part of the product itself. Agent (former Quick Connect) is a Host module that can run without installation and administrative privileges. It is registered the same way you register a Host (using either a Free or an Enterprise license key).

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Help connecting to dsl modem

Conrad Sallian, Administrator (Posts: 1559)

Jan 21, 2013 6:40:23 am EST

nikkil wrote:
Feature request: Would be nice to have this may installed on a modem to get this functionality possible? Might be a huge work though.

Yes, that's an enormous amount of work and is something way different of our main specialization.  :)

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Update 5.4.1

Conrad Sallian, Administrator (Posts: 1559)

Jan 14, 2013 6:32:04 am EST

nikkil wrote:
Thanks for confirm. Any time frame here? Would be nice to get a rough figure.

Not exactly sure when.  :)  But you can ask on the dedicated forum for the Russian version.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Polish localization for RUT

Conrad Sallian, Administrator (Posts: 1559)

Jan 07, 2013 4:50:18 pm EST

The version with Polish and Hebrew localization is live. Kudos to Janusz and שי - צוות נתיב.  8)  :)

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Take a screenshot manually

Conrad Sallian, Administrator (Posts: 1559)

Jan 06, 2013 2:14:17 pm EST

nikkil wrote:
Tested this to see it for my self. Worked like a charm. Is this posted in a guide somewhere?

No. We let our users figure that out by themselves. (just kidding  :) )

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php