Conrad Sallian's community posts

set up port fowarding

Conrad, Support (Posts: 2953)

Feb 14, 2018 8:52:07 am EST

Hello Mark,

Not at all :) Here is the link, the same as before.

Or did you mean another link and page? Please, let me know. If there is a 404, I will make sure it is fixed asap.

Thank you.

Reconnecting after Host is Re-booted

Conrad, Support (Posts: 2953)

Feb 13, 2018 7:25:27 am EST

Hello John,

Thank you for your post.

How can I configure the system so that after the Host is re-booted it will re-connect to the Viewer?

I'm afraid there is a contradiction. You mentioned that you needed unattended support and yet you set the Host service to start manually. With that setting on the Host won't start after the reboot unless someone on the remote side starts it (Windows Start menu -> Start Remote Utilities Host).

Perhaps, what you are really looking for is the Ask User Permission option. When this option is enabled the remote user's explicit consent is required to actually start a remote session even if the Host service starts automatically with Windows (which is the default option).

host screen resolution

Conrad, Support (Posts: 2953)

Feb 12, 2018 9:48:12 am EST

Hello Mark,

Thank you for your post.

In the Viewer interface you can set scaling (see options on the toolbar - Normal, Stretch etc.) that is you can shrink the remote image to fit the bounds of your Viewer monitor. However, if you want to change the very resolution of the remote screen you will have to do that on the remote desktop itself, that is by accessing the Windows "Display settings" menu.

In the future though we might add an option to change the remote screen resolution from within the Viewer.

Version 6.8 and a new MSI configurator

Conrad, Support (Posts: 2953)

Feb 10, 2018 3:26:17 am EST

Albert,

There is yet another thing if you want a clean re-install. Please, close the Viewer and erase the entire folder \%appdata%\Roaming\Remote Utilities Files\ then start the Viewer again.

Warning: your address book file/files are in that folder, specifically the general address book (connections_4.xml) and maybe other books that you created. I recommend that you copy these books elsewhere for importing later after you've finished.

Hope that helps.

Version 6.8 and a new MSI configurator

Conrad, Support (Posts: 2953)

Feb 08, 2018 4:42:06 pm EST

Hello Albert,

Thank you for your post.

but every new MSI i've configured is giving me this same error when i try to add by code.

I recommend that you add the Viewer's %APPDATA% folder to your antivirus software exceptions first. Perhaps the keys.dat file is getting corrupted or deleted by a/v software each time it is created by Remote Utilities.

Screen brightness on laptops with monitor driver

Conrad, Support (Posts: 2953)

Feb 05, 2018 11:21:06 am EST

Hello,

Thank you for your post.

Yes, unfortunately this might be a side effect of using the monitor driver. So if you do not absolutely need it (i.e. for the blank remote screen feature) you are advised to disable it.

If the Host has already been installed the monitor driver can be un-installed from within the Host settings:

force remote window to be placed on a secondary monitor

Conrad, Support (Posts: 2953)

Feb 02, 2018 8:30:00 am EST

Hello Erik,

Unfortunately, you cannot do that in Remote Utilities alone. I'm sure there is software though that allows you to run certain applications on certain local monitors.

Callback not working in MSI with Agent option

Conrad, Support (Posts: 2953)

Jan 23, 2018 6:56:13 am EST

Hello Aaron,

Currently, the Agent picks up the old settings (if there are any) which are located in the registry here:
\HKEY_CURRENT_USER\Software\Usoris\Host\

We will certainly reconsider this behavior. Namely, we'll think implementing different scenarios including the one when the old settings can be overwritten by new ones.

Changing resolution causes mouse to track incorrectly in Agent

Conrad, Support (Posts: 2953)

Jan 22, 2018 10:56:47 am EST

Hello Aaron,

Could you try enabling "Use legacy capture mode" in the Host options. Here is a screenshot:

Callback not working in MSI with Agent option

Conrad, Support (Posts: 2953)

Jan 22, 2018 4:54:03 am EST

Hello Aaron,

Thanks for letting us know. Perhaps, this has something to do with multiple runs of the Agent on the same computer and cached data. Let us check this more thoroughly and I will get back to you soon.

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