Conrad Sallian's community posts
Black Screen on MSI laptops
Conrad,
Support (Posts: 3012)
Mar 12, 2018 2:34:03 pm EDT
Hello Allik,
Thank you for your post. This troubleshooting article can help:
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
Thank you for your post. This troubleshooting article can help:
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
Hosts not auto-imported into the RU-address book
Conrad,
Support (Posts: 3012)
Mar 09, 2018 3:20:27 pm EST
You are welcome :)
where is address manager list
Conrad,
Support (Posts: 3012)
Mar 09, 2018 5:44:21 am EST
Hello John,
The list that you mentioned is stored in the config_4.xml. So if you want to copy this list into another portable Viewer (or Viewer installation) you just need to copy this file in its appropriate destination.
The list that you mentioned is stored in the config_4.xml. So if you want to copy this list into another portable Viewer (or Viewer installation) you just need to copy this file in its appropriate destination.
Hosts not auto-imported into the RU-address book
Conrad,
Support (Posts: 3012)
Mar 09, 2018 5:15:31 am EST
Hi,
Unticking the "Generate..." check box in this step only makes sense if you are going to update existing Host installations. That is, if you want to update the server address (e.g. change it from public to a self-hosted one) without changing the Internet-ID codes already assigned to Hosts.
That might be the reason. You should tick the "Generate a new Internet-ID code" in order for the internet-ID to get generated at all. I assume that your msi file is used for a new Host installation, not for updating existing installations.thanks, yes there i untick generate new internet-code, and select SPECIFY custom INTERNET-ID server and set it to the RU-server.
Unticking the "Generate..." check box in this step only makes sense if you are going to update existing Host installations. That is, if you want to update the server address (e.g. change it from public to a self-hosted one) without changing the Internet-ID codes already assigned to Hosts.
Hosts not auto-imported into the RU-address book
Conrad,
Support (Posts: 3012)
Mar 09, 2018 5:06:33 am EST
Hosts not auto-imported into the RU-address book
Conrad,
Support (Posts: 3012)
Mar 09, 2018 5:04:10 am EST
Hello Espen,
Thank you for your message.
In order to troubleshoot Host -> Server connectivity please check this document https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/ .
Hope that helps.
Thank you for your message.
Provided that you enabled the auto-import option on the server (see how in this document), the Hosts should get automatically added to the designated folder. If they aren't, then perhaps they cannot even connect to the server in the first place.However, when deploying new hosts with a customized .msi file, none of the hosts are imported into the address book.
This might confirm what I said above. The Hosts cannot connect to the server for some reason. That's why they don't get imported into the address book - the server simply doesn't see them.Also, the 5 hosts i`ve installed it on, everyone says Offline/Unknown even though they are up and running, and i am able to remote them.
In order to troubleshoot Host -> Server connectivity please check this document https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/ .
Hope that helps.
where is address manager list
Conrad,
Support (Posts: 3012)
Mar 09, 2018 4:57:06 am EST
Hello John,
Thank you for your message.
I'm not sure I know the answer but I will forward your question to our development to clarify.
Thank you for your message.
I'm not sure I know the answer but I will forward your question to our development to clarify.
Just curious, why would you want this?I ask because I want to preserve this address book file list and checked/unchecked status when switching between versions of the viewer.
Language of host
Conrad,
Support (Posts: 3012)
Mar 09, 2018 4:52:47 am EST
Hello,
Yes, you can change host language as well as other settings using the Remote Settings feature.
Hope that helps.
Yes, you can change host language as well as other settings using the Remote Settings feature.
Hope that helps.
Viewer window size
Conrad,
Support (Posts: 3012)
Mar 06, 2018 1:10:28 pm EST
Hi Ton,
Does the window size change each time you connect to different Hosts, or does it change even when you connect to the same Host?
For example, you connected to Host A and resized the window to your liking. Then you closed the session, reconnected to that Host again and opened the session window. Does the window keep its size or do you have to resize it again?
Does the window size change each time you connect to different Hosts, or does it change even when you connect to the same Host?
For example, you connected to Host A and resized the window to your liking. Then you closed the session, reconnected to that Host again and opened the session window. Does the window keep its size or do you have to resize it again?
(public ID server) Connections Constantly Dropping
Conrad,
Support (Posts: 3012)
Mar 06, 2018 5:51:08 am EST
Hello Jack,
It's hard to say what exactly that might be, looks like general network problems. Do you have issues with that one Host or all of your Hosts? It is important to isolate the issue first to at least figure out where the problem occurs.
It's hard to say what exactly that might be, looks like general network problems. Do you have issues with that one Host or all of your Hosts? It is important to isolate the issue first to at least figure out where the problem occurs.