Community

Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1737)

Mar 25, 2014 6:43:28 pm EDT

Bobby Mills wrote:
Ok. Rebooted my router and all PC's and made sure my custom servers were set to DNS and uncheck IPv6 and connection WORKED! I dont know what is blocking it or was blocking it. It works now.

Great! Seems like some "link in the chain" required rebooting for applying the settings.

Anyway, if you ever need help with this issue, don't hesitate to post on the forum or submit a support ticket. Thanks!

Like Remote Utilities? Write a review

Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1737)

Mar 25, 2014 6:07:27 pm EDT

Just created a tech support ticket from this thread. You will receive an e-mail notification.

Like Remote Utilities? Write a review

Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1737)

Mar 25, 2014 5:59:55 pm EDT

Bobby Mills wrote:
Yes. The gateway reads my Moms PC over another IP connection. So it connect the GMS under IDLE tab. Do i still use the Internet ID or direct connection..?

GMS is always about Internet ID connection. It's just a self-hosted replacement for our hosted Internet ID servers, and is entirely optional.

Direct connection by definition does not use any intermediary servers. It's a plain Viewer -> Host connection where the IP address (or DNS name) of the Host is used. Whereas an Internet ID connection always looks like this:

Viewer -> Default (our company's) intermediary server -> Host

or

Viewer -> Your self-hosted GMS -> Host

Like Remote Utilities? Write a review

Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1737)

Mar 25, 2014 5:41:19 pm EDT



Have you changed the custom server IP address to the DNS name on both sides, i.e. Viewer and Host?

This needs to be clarified. In the Host settings a custom GMS server is a global setting. Whereas in the Viewer you need to specify it for each remote connection that you want to route via your GMS. You can, of course, mass-edit them by selecting multiple records or use Default Connection properties for newly created connections.

Like Remote Utilities? Write a review

Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1737)

Mar 25, 2014 5:34:56 pm EDT

Yes. Nothing changes except that you now use the DNS name in the "Internet ID settings -> Advanced -> Custom server" on both sides (Viewer and Host) + the no-ip client installed on the GMS server. You only need to make sure that your DNS name resolves to your current IP address properly, but that depends on the No-ip client software.

Like Remote Utilities? Write a review

Gateway/IP issues

Conrad Sallian, Administrator (Posts: 1737)

Mar 25, 2014 5:12:41 pm EDT

Hello Bobby,

Perhaps, you just need to use a service like no-ip.com. It's free from what I know. Generally, here's what you need to do:

1. Register with no-ip.com and create your own DNS name.
2. Install the No-ip client program on your GMS computer so that it regularly updates your DNS record with new IP address when it changes.
3. IMPORTANT: use your DNS name in the Host and Viewer settings for the custom Internet ID server (replace the IP address with your DNS name).

With this trick you won't have to change Viewer or Host settings each time your GMS IP address changes.

Hope that helps.

Like Remote Utilities? Write a review

Looking for remote support solution.

Conrad Sallian, Administrator (Posts: 1737)

Mar 22, 2014 9:48:27 am EDT

Hello James,

Here's where the Internet ID is stored in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\v4\Server\Parameters\InternetID

It is an XML file in UTF-16 encoding.

Let me know if you need further assistance.

Like Remote Utilities? Write a review

Looking for remote support solution.

Conrad Sallian, Administrator (Posts: 1737)

Mar 22, 2014 5:11:53 am EDT

Hi James,

Thank you for the kind words!

" I was wondering if there is any possible way to disable the final popup that states "Software installed... sending e-mail... confirm?" Another words, I'd like the installer to be COMPLETELY silent. Is this possible?

If the option "Generate ID and send it via e-mail" is enabled, then the warning message is shown. This is a necessary security precaution against using Remote Utilities without the remote person knowing they are being controlled/watched.

However, if you do not use that option, the warning message is not shown. But you will need to generate and note down the Internet ID of the remote computer manually or with the help of someone at the remote side.

If what you need is spontaneous/ad hoc support rather than 24/7 unattended access to a remote PC, perhaps the Agent module will be more suitable.  You can configure the Agent in the MSI Configurator too.

Is there any way to read the internet ID and send this along with the other data? I found the registry keys so I could probably do that. I guess I need to disable the e-mail feature though, but still generate the Internet ID. Is this possible?

I'm not sure if the Internet ID is stored in the registry explicitly. Nevertheless, I will ask our developers and get back to you soon.

Like Remote Utilities? Write a review

slow issues wont resolve

Conrad Sallian, Administrator (Posts: 1737)

Mar 17, 2014 9:54:57 am EDT

Hello Bobby,

Have you checked this KB article http://www.remoteutilities.com/support/kb/213/ ?

Like Remote Utilities? Write a review

Clipboard not syncing

Conrad Sallian, Administrator (Posts: 1737)

Mar 17, 2014 8:19:23 am EDT

Hello,

Thank you for your message. I have created a tech support ticket from this forum topic. You will be replied shortly.

Like Remote Utilities? Write a review
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.