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Key Strokes

Conrad Sallian, Administrator (Posts: 1971)

Mar 19, 2015 8:05:34 am EDT

Hello Frank,

Thank you for your message. Do you mean that left- and right-click occur when you click the keys on the Android built-in keyboard?

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send ctrl+alt+del

Conrad Sallian, Administrator (Posts: 1971)

Mar 18, 2015 9:10:27 pm EDT

hi Michael,

Just to clarify, you cannot UN-lock the PC by sending Ctrl+Alt+Del command, correct? What happens when you simply click on a user icon on the Windows lock screen? When you are in Full Control mode, that is.

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send ctrl+alt+del

Conrad Sallian, Administrator (Posts: 1971)

Mar 18, 2015 7:55:38 pm EDT

Hi Michael,

It's unlikely that ID has anything to do with it, because for the Host it's actually no difference how it receives encrypted data/commands from the Viewer. The commands are either received or not.

BTW, is it a Windows Server, or a workstation edition? And what is the OS version?

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send ctrl+alt+del

Conrad Sallian, Administrator (Posts: 1971)

Mar 18, 2015 6:21:15 pm EDT

Hello Michael,

Thanks for the report. We didn't change anything in Ctrl + Alt + Del mechanism in this version.

Am I right assuming that rebooting of the remote PC helped? Sometimes it's actually necessary to reboot the remote PC after Host installation. Especially when it comes to using "system" features like Ctrl + Alt + Del.  

Please,let us know if the problem persists.

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keyboard shift key

Conrad Sallian, Administrator (Posts: 1971)

Mar 18, 2015 5:46:21 pm EDT

Hello Matt,

Quick question - did you reboot the machine since you installed the Viewer? I.e. was it a first reboot since installation?

That could probably help us find the cause of the issue.

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Agent temporary as service for remote reboot?

Conrad Sallian, Administrator (Posts: 1971)

Mar 13, 2015 12:28:58 pm EDT

Hi Bretislav,

Thank you for your message. We actually have this feature on our roadmap and will implement it soon. Is going to be called "Run [Agent] after reboot".

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Simple name for systems

Conrad Sallian, Administrator (Posts: 1971)

Mar 12, 2015 4:03:05 pm EDT

Hi Warren,

This will be available in the upcoming mobile update in a few days.

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License issue with 6.1.0.3 Viewer

Conrad Sallian, Administrator (Posts: 1971)

Mar 11, 2015 3:08:58 pm EDT

Hi Michel,

Ok, our Sales are currently trying to get in touch. Thanks.

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License issue with 6.1.0.3 Viewer

Conrad Sallian, Administrator (Posts: 1971)

Mar 11, 2015 1:11:50 pm EDT

Michel,

Still get the error message, but now says allowed 0 pc's

Have you upgraded your Hosts to version 6.1.0.3 as well?

If you still can't make it work, we can schedule a remote session - I could connect to your Viewer PC to help you with that.

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License issue with 6.1.0.3 Viewer

Conrad Sallian, Administrator (Posts: 1971)

Mar 11, 2015 12:38:58 pm EDT

Hello Michel,

I've just made a quick search in our license database and found that you have a 5-PC commercial license.

So my remark above about 22 PCs is incorrect. With your license key (for 5 PCs) you can control 5 computers. If you have other commercial keys I didn't find just let me know via email support@remote-utilities.com

Thanks.

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