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Connection Issues - Single point in network not accessible

Conrad Sallian, Administrator (Posts: 1738)

Mar 06, 2014 3:30:00 am EST

Hello Wes,

Thank you for the detailed post.

C cannot be connected to

There is no Host (remote) module for mobile devices yet. We are considering it, but it's among our immediate priorities.  

B cannot connect to A
C cannot connect to A.

This implies that there is a problem with the host.

Most certainly.

MSE is running on computers A and B. Unknown interactions.



Other users reported issues with Host connectivity on PCs where MSE is running. So please make sure you explicitly add the Host module to the antivirus exceptions and allow the incoming port 5650 (if you didn't change it by default).

The connection mode is disabled.
I'm not sure what this is asking.

Here's the explanation http://www.remoteutilities.com/product/features/disable-connection-modes.php . Make sure that the connection modes you want to use are UNchecked.

Network interface binding
I'm not sure what this is asking.

Nevermind if you are using version 5.6.0.5 because we removed network interface binding starting that version.

Attempted to use Internet ID in lieu of Direct IP, but this could also not connect.

Have you checked if the Host successfully connects to an intermediary server? You can tell that by looking at the Host icon on computer A - there's a small blue circle on it when you enable Internet ID. If this circle stays blue, then the connection to an intermediary server is ok. If it's grey, then the Host cannot reach the intermediary server.

2014-03-05 00:49:06:938 63 Exception: Microsoft MSXML is not installed (DOMException). Information

I'll get back to you later on this when I get a response from Tier 2.

Registry issues. Computer A runs with Windows installed on an SSD with ProgramFiles and ProgramFiles64 symbolically linked to locations on HD. Some programs have had issues with registry files directing to the wrong location since the SSD switch. This is approximately when issues started to occur.

This might be an issue. Again, I need to hear what our developers think of this and I'll get back to you.

Thanks!

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An other little issue in rut.host5.6fr.msi

Conrad Sallian, Administrator (Posts: 1738)

Mar 05, 2014 11:15:16 am EST

Hi Thomas,

We'll fix that too. Thanks!

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Kaspersky detection

Conrad Sallian, Administrator (Posts: 1738)

Mar 05, 2014 9:21:21 am EST

Hello Thomas,

Thanks for letting us know. We have actually been working on this and requested Kaspersky lab about this issue.

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Little issue in French.lg

Conrad Sallian, Administrator (Posts: 1738)

Mar 05, 2014 3:35:07 am EST

Hi Thomas,

Oops. We'll fix that. Thanks!

Don't worry about the installer itself, it's the very latest, because we updated the localized files very recently.

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One click msi

Conrad Sallian, Administrator (Posts: 1738)

Mar 04, 2014 4:33:58 am EST

Peter,

First, double check if you have the latest Viewer installed and Host package downloaded. As of now, March 4 2014 the latest version is 5.6.0.6.  

Secondly, make sure that you don't do any prior configurations on that Host file , because the default option for the Standard MSI option is to overwrite the Host package. So you might end up with an already configured Host package accidentally. In other words, it should be a purely vanilla Host package freshly downloaded from the site.

Hope that helps.

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MSI GUIDs

Conrad Sallian, Administrator (Posts: 1738)

Mar 01, 2014 3:36:46 pm EST

David wrote:
Is there any way to add this information to your KB?

Sure. We'll add it soon.

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MSI GUIDs

Conrad Sallian, Administrator (Posts: 1738)

Mar 01, 2014 3:05:45 pm EST

Hello David,

Here are the codes:

  ///  <summary>Host MSI-package product code</summary>
 RMS_SERVER_PRODUCT_CODE = '{0D3BB12F-9903-4D4A-A062-97947D2AB44E}';

 // Old codes.
 // '{CD7345AB-1F62-4439-ABAD-93C1E3E21CB0}'; 5.6.0.5
 // '{6F7CB24C-EC9C-4C62-9C8C-92EAEA2C96DD}'; 5.6.0.3
 // '{E4F5957B-983F-4EB8-A68C-8180CD515AA9}' 5.6.0.2
 // '{581F3469-7669-4D63-BADF-B58CE7E49A44}' 5.6.0.1 beta 1
 // '{C2AD926E-45DC-4C5F-88A0-63AEE6A3262A}'; 5.5.3.0
 // '{54067864-C0E7-47DB-A0C1-D6C874CE6BD8}'; 5.5.2.0
 // '{9568D4BD-1680-442A-BD7C-671DF1243F10}'; 5.5.1.0
 // '{DE65418E-4AE4-4C50-AB58-F9925FDF99F7}'; 5.5.0.0b2
 // '{22CB67D6-42F4-4438-BC26-7B3F2982B897}'; 5.5.0.0b1
 // '{0024CAA7-4422-4F5C-A488-4BEC32770887}'; 5.4.0.2
 // '{DEA713CF-01AB-4044-8D55-332C4943E10B}'; 5.4.0.1
 // '{71610CCC-7558-4636-9EF2-5E5F9B5D91C4}'; 5.4 rut
 // '{2B0A2EED-E2C8-40CE-A701-95B211A39B34}'; 5.3.1b2
 // '{B69DEEEC-840A-46E0-BDB6-A7F1AD9D26E6}'; 5.3.1b1
 // '{B04BFE4C-7F11-49D8-ADFE-867939D886FA}'; 5.3
 // '{A07D7871-549B-4CE7-985D-081A6F583376}'  5.2.2
 // '{AB7AA605-500F-4153-8207-FB5563419112}'; 5.2.1
 // '{54D1AB84-6B0B-445D-B7AB-E2B2FEEC3A4F}'; RMS 5.2.0
 // '{5B1EC627-A9CA-4BE8-966E-5FCB90ECD770}'; RMS 5.2 RC1
 // '{19349215-1918-43F4-92AC-A39C71DBDFC4}'; RUT 5.2.0
 // '{A5DB67DC-DB0E-4491-B9F7-F258A02EE03C}'; 5.1.3b2
 // '{11A90858-40BB-4858-A2DA-CA6495B5E907}';  5.1 and less.

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MSI GUIDs

Conrad Sallian, Administrator (Posts: 1738)

Feb 28, 2014 11:22:47 am EST

Hi David,

We fixed the search function on the site. It should work now.

Regarding your primary question, waiting for our developers to give a definitive answer.

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MSI GUIDs

Conrad Sallian, Administrator (Posts: 1738)

Feb 28, 2014 3:21:39 am EST

Hello David,


David wrote:
Can you please post the MSI GUID for each of your products and versions? I'd like to automate or script the Host uninstall process. I think it would benefit the those of us that use this tool in the enterprise.

We'll see what we can do and I'll get back to you in this thread.


On another note, I tried to search the KB for the GUIDs and obviously couldn't find them, but I came across this very strange issue with the search function on your site. When I searched the KB for the term "msiexec" (without quotes), the search failed and said that I didn't enter any valid characters. The search box then showed "ьышучус". I obviously didn't search for non-English characters from the character map. Off the top of my head it looks like the data getting passed through the search box isn't getting sanitized properly. Anyway, I just figured I'd pass along the info so your web developers can take a look

Ok, we'll check it out.

Edit: Oh no... The last 4 or 5 posts to this forum look like bad news...

There has been a lot of spam recently on the forum and we clean it up day and night :)

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Managing computer IDs in IOS version

Conrad Sallian, Administrator (Posts: 1738)

Feb 27, 2014 8:21:36 am EST

Hello Dale,

Thank you for the kind words about our product!

I read that you plan to implement a web-based account system ... Can I presume that this will also display the meaningful computer names, instead of the Internet ID numbers?

Yes, not just with the web based system (it requires some time and effort before we implement one) but in the nearest mobile updates.


Finally (correct me if I'm wrong), when entering the Internet ID, it seems like it's CaSe sEnSiTiVe. These IDs are hexadecimal characters (I think), so the A-F's should not be required to be entered in uppercase.

We'll think about whether it is possible (code- or architecture-wise) to make it non-case-sensitive.

Again, thanks very much. It seems like you've done all the hard work getting the functionality and speed. It's just the UI (and management of Hosts) which is surprisingly lacking obvious functionality (with the greatest respect).

You are welcome :) We are aware of the reported issues and suggestions we are given and we do our best to gradually implement them.

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