Conrad Sallian's community posts


IP Filter setting - Bulk IP Range Import

Hello Eric,

Thank you for your message.

The ability to bulk-import IP addresses and ranges will appear in the upcoming version 6.9. The Host settings will be XML-based which will allow you to actually import your own data, e.g. list of IP addresses to block.

Hope that helps.

Alt+Tab and Windows+Tab to local PC?

Hello Eli,

This suggestion will be added to our wish list. Thanks!

Cannot see mouse cursor on the remote computer

Meanwhile, here is a workaround that can help temporarily fix the problem. On the remote computer, go to windows settings -> Ease of access -> Mouse and enable "Turn on mouse keys...":

 - 19 Jun 2018 10:35:18

Let us know if it worked. Thanks.

Cannot see mouse cursor on the remote computer

Hello Ryan,

When there is no physical mouse the cursor might not be visible. The iOS version has nothing to do with it - the same is true about the desktop Viewer, only in desktop Viewer you see the local cursor by default so that behavior is not immediately evident.

But this is a bug and we have already added it to our bugfix queue. We will fix it in one of the upcoming updates.

Cannot see mouse cursor on the remote computer

Hello Ryan,

Thank you for your post.

Is a physical mouse connected to the remote Host PC?

Screen is kinda "choppy" - solutions ?

Hello Lukas,

Direct connection is always better than ID connection, by definition. It is the simplest way to connect from local to remote, and if you still have serious performance issues even when using direct connection, you should check your network and router.  

Hope that helps.

Screen is kinda "choppy" - solutions ?

Hello Lukas,

Thank you for your post.

There are some tips on improving performance, found in this knowledge base article.

It should be noted, however, that in the upcoming version 6.9 we implemented some significant improvements to connection speed/performance. Version 6.9 beta will be made available on the site in a few days.

Free licenses doesnt work

You are welcome :) By the way, we also fixed the issue with the in-program generator as well. Now everything works as it should.

Windows 10 update KB4103721 black screen (ver 1803)

Thanks for the information, Ryan!

ERROR Unable to open file connections_4.xml

Hello Lukas,

Unfortunately, it's very unclear why this problem may arise and there is so far a single report of it. We will be updating our mobile app quite soon and see if this eliminates the issue.