Conrad Sallian's community posts

Hi Lo,

Could it be so that our intermediary server is unavailable at all once the remote PC enters the VPN? Could you please send us the log files - just send an email to support@our_domain_name.com with the subject "Restart and reconnect work / don't work" and attach the log files. You'll find them in C:\Program Files\Remote Utilities - Host\Logs\ folder. Just zip the entire folder and send the zipped file.

Thanks.

Hello Ryan,

Thank you for your message. A couple of questions:

1. Do you also have the Viewer the same version (i.e. 6.3.0.6) as the Hosts?

2. What is the operating system on both ends?

3. Did you alter  any default options in the connection properties, if yes - which ones?

Looking forward to your reply.

Hello,

Thank you for the kind words.

I can sent some screenshots if is nessesary fo you to se what i mean.

Yes, please send us the screenshots. Not sure we understand the issue exactly.

Would you guys do some updates for that, i very much like to buy a fully version as soon the problem is solved.

The free version is no difference from the paid one, except for the 10-PC limitation.

Hello Grzegorz,

Thank you. This is a known bug, it was reported recently by other users as well. It will be fixed in the nearest update.

Grzegorz Suchy wrote:
It didnt repeated, but, I have lost cnnection to 3 hosts. I had old  [censored] installation there, so it saved me, but I didn't wanted to use TV any more.



Now I wonder... :-/

Grzegorz,

Re-issuing the ID means generating a new ID, which will not repeat the previous ID. This is done to "reset" the connection of the Host with the intermediary server and start it anew.

but, I have lost cnnection to 3 hosts.

How is this issue related to the first one? You said that you were having issues with one Host.

Hello Grzegorz,

Did you re-issue the ID using the "Get new ID" command?

Hi Justin,

You are welcome. Don't hesitate to write here if you have any issues in the future.

Hello Michael,

We will try to reproduce the issue but there is a good chance that this issue is caused by the framework/IDE that we use. We will try to determine if that's the case.

Thank you.

Justin,

We released another update of the iOS app yesterday. Please, install it and let us know if it works now for iOS 8.

Hello Larry,

There are no requirements as to what specific ISP is used when Internet connection is involved. Wherever there is Internet access, Remote Utilities should work. Except a situation when the ISP or the perimeter firewall in an organization deliberately blocks outgoing connection to our intermediary severs, which is very rare and usually because of an overly strict security policy.