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No view on rotated screen

Conrad Sallian, Support (Posts: 2269)

Jan 19, 2016 6:27:31 am EST

Hi Aaron,

Actually, the legacy capture mode setting is supposed to be used as a fix for exactly such issues. As it turned out, Windows 10 exhibits the same behavior in this respect as it was in Windows 8/8.1.

Slow connection

Conrad Sallian, Support (Posts: 2269)

Jan 13, 2016 11:13:31 am EST

Hello,

You may find this article helpful.

Thanks.

MSI Publisher Configurations

Conrad Sallian, Support (Posts: 2269)

Jan 08, 2016 7:57:38 am EST

To all of you guys - we found a way how to add a digital signature to custom configured installers without "going online" with our MSI configurator. So we'll soon implement this feature and any installer, including custom ones, will be signed with our digital signature.

ID online machine

Conrad Sallian, Support (Posts: 2269)

Jan 08, 2016 6:39:45 am EST

Hello Bob,

There is currently no idle check in the program. However, you can use another solution. Enable the Ask User permission feature and set Auto-alow on timeout. If the user is there they can access or reject your remote connection request. If there are not there, you'll still be able to connect after a specified time.

Hope that helps.

Keep screen saver from kicking in/locking

Conrad Sallian, Support (Posts: 2269)

Jan 02, 2016 2:51:37 am EST

Hi Jim,

Thank you. Noted.

Problems with right mouse click

Conrad Sallian, Support (Posts: 2269)

Dec 29, 2015 1:29:13 pm EST

Ok, I'm connecting.

Problems with right mouse click

Conrad Sallian, Support (Posts: 2269)

Dec 29, 2015 12:15:19 pm EST

Hi Jim,

Thank you for taking the time to record this video. Is it possible that I connect to your PC and test it from our iOS devices here? We could test both iPhone and iPad.

If yes, please contact me using the email address support[at]remote-utilities.com and send connection credentials - ID and password.

Looking forward to your reply.

Problems with right mouse click

Conrad Sallian, Support (Posts: 2269)

Dec 29, 2015 11:00:00 am EST

Hello Jim,

Thank you for your message.

Just tried to use this gesture on an iPhone 5s with iOS 9.2 installed, all works as it should. Here's the sequence:

1. Highlight the text that you want to copy.
2. Long tap on the text until the menu appears.

Let me know if that works out for you. If it doesn't , then please let me know what OS and application is on the remote side (i.e. on the Host PC).

session timeout

Conrad Sallian, Support (Posts: 2269)

Dec 28, 2015 3:09:50 am EST

Hello Thom,

If User 1 disconnects with the option "Lock workstation on disconnect" enabled, the remote desktop will be locked. User 2 won't be able to get access to it without knowing User 1 Windows password.

But I do agree with you that an additional option like "Log off Windows user on disconnect" instead of just locking could also be helpful. I will hand this suggestion over to our developers.

Thanks.

session timeout

Conrad Sallian, Support (Posts: 2269)

Dec 26, 2015 12:49:20 am EST

Hello Thom,

Thank you for your message.

Although there is no option to log out on timeout, there's another similar option. You can lock remote workstation upon terminating a remote session.

Right-click connection properties, select Additional properties and check the Lock workstation on disconnect option.



Hope that helps.
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