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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1861)

Dec 22, 2014 11:10:56 am EST

Hi Larry,

Thanks for the info. We'll be testing it then and see if we can reproduce the issue in our laboratory.

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False Positive on Avira

Conrad Sallian, Administrator (Posts: 1861)

Dec 22, 2014 11:08:19 am EST

Hi Jean-Marc,

I solved the problem with Avira another way this time (which doesn't solve the original problem with Avira and RUT Viewer I simply installed version 6.0 and that solved the problem with Avira false positive. Maybe version 6 has the 'trojan' more hidden and Avira doesn't recognizes it anymore. I wish they'll keep it that way.

Yes, we are getting better at hiding trojans, no doubt  :D  [sarcasm] Seriously, I think Avira have just reconsidered the detection and updated its signature databases.

A small translation correction in Viewer 6.0: under 'File --> Options', the Dutch version says "Other" on the tab next to "Sneltoetsen", but that should be "Overig". It simply isn't translated into Dutch. I assume that has slipped through while translating and it's not a critical update worth. Somewhere in a next version, priority somewhere-at-the-bottom-of-the-list is OK for this.

Thanks for the info. Actually, the localized interface files are not yet fully updated. Usually, the English version is our first priority and within a month since a big release we also update everything else including the translations.

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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1861)

Dec 22, 2014 10:34:41 am EST

Hello Larry,

Thank you for your report. Couple of questions.

1. What is the operating system on the local and remote end?

2. What is the version of Remote Utilities used? The latest one as of this writing is Both Viewer and Host should be the latest version installed.

3. Do other keys work?


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Upgrade 5.x to 6.x questions

Conrad Sallian, Administrator (Posts: 1861)

Dec 22, 2014 10:30:28 am EST

Hi Mike,

-If we upgrade our 2 viewer installations to version 6, can we still connect to all our existing v5 hosts while they have not been upgraded yet?

Yes, you can. Newer Viewers can connect to older Hosts. So our recommendation is that you first upgrade the Viewer and from within the Viewer - remotely update the Hosts.

-Are there any issues migrating v5 to v6 hosts AND changing to our own GMS? Can we do this all at once or better in stages?

For the program, there's no difference whatsoever what ID server you use. It's just a matter of updating ID settings on the Host and in Connection Properties on the Viewer.

But there is a caveat. The ID and the ID server are two settings that are closely interconnected. You cannot configure the MSI installer so that it changes one of them (ID server in this case) and leaves the other one (ID) intact. In other words, if you update your ID server address on all your remote Hosts you will have to also re-generate IDs and update your address book.

You can do in reverse though. That is:

1. Change the ID server manually on the Hosts that you want to communicate via your GMS. You can do so remotely using the Remote Settings command in the context menu in Viewer when you right-click on a remote connection. New changes will apply only after you restart the Host, see the next step.

2. Upgrade the remote Hosts using the vanilla installer and Remote Install tool. Don't build any MSI package.

3. Once the upgrade is over and the remote Host will restart it  will be available via your GMS rather than via our default server.

Try this with one of the Hosts first. The downside of this strategy is that you'll have to manually change the ID server for each Host, because so far you can't change Host settings en masse other than using an MSI file. And using a custom built MSI file might not work in this case because if you change your ID server your ID (code) will reset too.

-Bring up our new local GMS
-Install v6 viewers to replace existing v5 viewers
-Build our new MSI installer and Agent (that points to our GMS)
-Upgrade hosts via v6 viewer

Good plan. Only back up your address book using the Export Connections feature. You don't want to lose your address book if something goes wrong. And also, see my previous paragraph since the order in which you perform these actions might be different. Again - you can't change the ID server without changing also the ID itself. So you need to think beforehand, how you are going to connect to those computers after you make changes/upgrade.

If you have any questions, I'm here.

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RU and win 2012 - always offline

Conrad Sallian, Administrator (Posts: 1861)

Dec 21, 2014 9:53:41 am EST

Hello Salam,

Thank you for your message.

Always offline in internet id mode. is RU free version for 10 is compatible with Windows 2012

Yes, there is no difference between free and paid license in terms of program features and compatibility.

Are both Viewer machine and Host (Win2012 machine) located on the same LAN? When you use an ID connection but there is direct accessibility of the Host, the program will use direct connection even if you choose ID connection. For direct connection you need to have incoming port 5650 open on the remote Host. Please, check if that port is open on your Win2012 Host.

To add security, you can change the default port to something else. See Settings for Host -> Options -> Network.

I also recommend you taking a look at this KB article:

Hope that helps.

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Auto login, and new Windows session

Conrad Sallian, Administrator (Posts: 1861)

Dec 18, 2014 4:32:12 pm EST

Hello Carlo,

Our security system and RDP security system are two different independent things. What you are trying to do is impossible with Remote Utilities.

As for saving Windows password for the remote PC in Remote Utilities - we do have such wish on our wish list and perhaps will implement it in one of the future versions.

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Mouse interaction

Conrad Sallian, Administrator (Posts: 1861)

Dec 17, 2014 8:18:02 am EST

asql wrote:
hi Conrad,

thank you for your input.

Resize: yes I tried it but I only get the whole screen zoomed in/out...

and yes, I can understand you can not test on each and every Android variation... mine is based on CyanogenMod 11, KitKat 4.4.4 at the current time, which is the stock ROM of the device... the device is not rooted (if you'd ask for that   )

thank you



Perhaps, we were just too busy with the new desktop version release and didn't really have much time to look at its mobile little brother.  :)

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Can't email zipped agent.exe

Conrad Sallian, Administrator (Posts: 1861)

Dec 17, 2014 8:13:49 am EST

Hi John,

I would rather not recommend sending an .exe file via email, even a zipped one. Better to just put it online on a website or drop in the Dropbox public folder and share the link.

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Another workaround for downloading agent.exe in Firefox which results in: blocked: may contain a virus or spyware

Conrad Sallian, Administrator (Posts: 1861)

Dec 17, 2014 8:10:46 am EST

Hello John,

Thanks for the info. We would do that but the idea behind Agent is to make it as simple to use as possible. You won't believe it but many people have really no idea what a zip file is and how to extract it.  :) It would be a support technician's nightmare to explain not just how to download and run the Agent, but also how to unpack it :)

By the way, after our second review request Google lifted the malware warning at least in Google Webmaster Tools. I'm not sure why Chrome still detects it - perhaps these two things are not directly related. We'll keep on eye on this situation anyway.

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RDP over ID does now work

Conrad Sallian, Administrator (Posts: 1861)

Dec 16, 2014 2:17:18 pm EST


Thank you for the kind words.

Can you please send us the Host log via a support ticket. You can find the log files in C:\Program Files\Remote Utilities - Host\Logs folder.

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