Conrad Sallian's community posts

Hello Lukas,

Thank you for your post. Please, try this knowledge base article:
https://www.remoteutilities.com/support/kb/cannot-get-a-free-license-key/

Hope that helps.

Hello Eli,

Do you suggest that we add an option, that when selected would disable hotkeys when you are in windowed mode? Is that correct?

Hello Lukas,

From what you describe it looks like the connections file is corrupted. Perhaps, the best option would be to re-install the software and recreate the file.

Hello Eli,

You can disable the Hotkeys in the Options. Yes, there is a bug that you mentioned, but we fixed it in the upcoming release.

However, please note that you still need some hotkeys, namely to exit the RU full screen mode when you are done with your work on the remote computer.

Hello Eli,

Thank you for your post.

This bug has been fixed in the upcoming version  6.9. The open beta is soon to be published on the site.

Hello,

It seems some task manager windows are not closing when you try to close from the remote window.

Could you please elaborate on this? Exactly what windows you are trying to close? A screenshot could help.

Thanks.

Hello,

Thank you for your post.

(1) How are screen images transmitted between Host and Viewer?

Encrypted regardless of what intermediary server is used, public or private. The data encryption is always on.

(2) We understand the sessions are encrypted but how much of that encrypted data is stored on RU's public server and for how long?

The transmitted data are not stored on our server. Besides, it would be completely useless because the data are encrypted at endpoints and we cannot read the data.  

As for connection logs, they are stored for one year. See our Privacy Policy, the section "Information we collect when you use the Product".

(3) Anyone know of medical practices using Remote Utilities?

We cannot provide reference in public without expressed permission from customers. However, feel free to contact our Sales - they may contact the medical customers and ask them if they would give their consent to share their review or contact information.

Hello,

It works with the notification panel, you are right, but if we use the notification panel, the connection status always remains active even if i´m not anymore on the Host -Desktop.
It also does not help to log out the active connection in the Viewer, the notification is still there.

This is a bug and it's been fixed in the upcoming version 6.9. The first beta is going to be published within a few days from now.

Also, in version 6.9 we will "Log off on disconnect" feature. Here "logoff" means Remote Utilities logoff, not Windows logoff. In this context "disconnect" means closing the Full control window.

Hello Theodoros ,

Thank you for your post.

Stopping the Host should stop the service and any remote connection will be terminated. This is one way to achieve what you are looking for.

However, you can also enable the notification panel. That panel shows you who is being currently connected to the Host and you can click the X button beside their name to terminate the corresponding session.  

Hope that helps.

Hello,

I responded regarding the cursor and keyboard/mouse in this thread.

As for the access violation error, here is a related documentation article https://www.remoteutilities.com/support/kb/access-violation-error-in-the-viewer/

Hope that helps.