Conrad Sallian's community posts

Hello Allan,

We are working on Mac support but no ETA yet. Sorry for that.

Hi Tristan,

Yes, absolutely. Note that you may not notice such small breaks when you use a web browser because a web browser essentially just downloads a web page onto your computer and then you view this page offline (perhaps this explanation is simplified a bit but still applies to modern browsers).

Things are different with remote controls though. They need a relatively stable connection to "stream" remote image and keep the connection alive. The fact that some competitor products may seem "more stable" doesn't mean they are. It only means that they found a way to trick you into believing that what you are seeing on your screen is a real time image (whereas there might be a complex algorithm in effect to "smooth out" little network disturbances).

Hi Tristan,

I would also check security software - far too often antivirus software interferes with normal program operation these days.

Also, if I can successfully ping remoteutilities.com (or whatever), surely the DNS is being correctly resolved?

Yes, and more specifically you should ping id.remoteutilities.com . The resolved IP address should be shown in the ping results.

Hi Tristan,

Hard to say what might be causing this, but there is a good chance (judging by the browser response) that DNS resolution somehow breaks down on the Win 10 PC.

I *think* that it happened once without RU being open at all. I don't think that RU is the cause of the problem here, BUT it increases the frequency of the problem from days to minutes!

I think that Viewer cannot connect because of a DNS issue on that computer, and not vice versa :) Note, that Viewer and Host also require DNS resolution to work properly if you use the Internet-ID connection type.  

In other words you should figure out why DNS resolution fails after some time on that computer. Even if running a Viewer somehow triggers that process, there must be a root cause for that. If you use your ISP's (default) DNS servers you can change them to Google's , or any other publicly available and proven DNS servers.  

Hope that helps.

Hello Tristan,

Thank you for your post and the details.

When running RU Viewer, I regularly get a complete loss of internet on my machine. I cannot access the internet from ANY program/app (browsers, RU Viewer etc). I am still connected to the WiFi, but it's as if there is no connection to the outside world. The timing varies, but on average RU will work perfectly for about 10 mins before the whole thing cuts out!

Is it only if you run the Viewer (the app) or actually log in/connect to a remote computer with it?

For now I can recommend that you reset the DNS resolver cache on the Win 10 computer and see if it fixes the issue. Hit Win + R and type the following command:

ipconfig /flushdns

then hit Enter.

Let's see if it helps.

Hello Shawn,

I have all permissions enabled in RU Server config for my NT user.

You probably mean Host rather than RU Server.

Restarting the remote machine should fix the issue.

Hello Shawn,

Thank you for your post.

Could it be that you accidentally enabled "Lock remote input"? This feature can be enabled in the Full Control mode toolbar by clicking on the lock icon.

Hello Mark,

Not at all :) Here is the link, the same as before.

Or did you mean another link and page? Please, let me know. If there is a 404, I will make sure it is fixed asap.

Thank you.

Hello John,

Thank you for your  post.

How can I configure the system so that after the Host is re-booted it will re-connect to the Viewer?

I'm afraid there is a contradiction. You mentioned that you needed unattended support and yet you set the Host service to start manually. With that setting on the Host won't start after the reboot unless someone on the remote side starts it (Windows Start menu -> Start Remote Utilities Host).

Perhaps, what you are really looking for is the Ask User Permission option. When this option is enabled the remote user's explicit consent is required to actually start a remote session even if the Host service starts automatically with Windows (which is the default option).

Hello Mark,

Thank you for your post.

In the Viewer interface you can set scaling (see options on the toolbar - Normal, Stretch etc.) that is you can shrink the remote image to fit the bounds of your Viewer monitor. However, if you want to change the very resolution of the remote screen you will have to do that on the remote desktop itself, that is by accessing the Windows "Display settings" menu.

In the future though we might add an option to change the remote screen resolution from within the Viewer.