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Run on Redhat

Conrad Sallian, Administrator (Posts: 1574)

Feb 24, 2013 1:35:39 pm EST

Linux support is only available for the Viewer. You can install the Viewer using Wine.

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Economode

Conrad Sallian, Administrator (Posts: 1574)

Feb 21, 2013 12:04:12 pm EST

Forgot to add that there is certainly a reasonable "threshold" of connection speed/quality. For example, it's hard to recommend anything if the connection method in question is EDGE or 3G on a mobile network  :) We are developers, not wizards  :D

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Economode

Conrad Sallian, Administrator (Posts: 1574)

Feb 21, 2013 12:00:10 pm EST

Hi Peleus,

Yes, it can help in most cases. However, it's not the only option that can be used to speed up work on slow connections. Other options include:

- Color depth.  
- CPU Usage.
- Disable aero and remove wallpaper.

You will find all these options in Connection Properties. Connection properties are individual for each remote connection, but they can be modified en masse.

Also, you can set defaults (in Viewer, select the Tools tab and click 'Default connection properties' button). In the default connection properties dialog you set the properties that every newly created connection will have from now on.

You will find more information on working with the address book and connection properties in the section Using Remote Utilities -> Connection List -> Managing Connections of the User Manual.

Hope that helps.

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Logon successfully to remote Agent, but only get black screen
Is RTU conflict to Microsoft Remote Destop ?

Conrad Sallian, Administrator (Posts: 1574)

Feb 20, 2013 11:08:56 pm EST

if I just run Agent on PC-2(restart still not ok), I will see PC-2 usually changed status from on line and off line on PC-1 GMS windows. even when on connect between PC-2 and PC-3, it only get black screen and can't do any remote control.

Agent is for a different purpose than Host. You would want to use Agent for spontaneous, or even one-time support. You need someone sitting at the remote PC to run the Agent and tell you their ID and password. Once they close the Agent, the remote session stops.

Everything you can do with Agent you can also do with the Host, plus some features not available in Agent, such as starting as a system service.

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[resolved] Slight issue in remote session
Mouse

Conrad Sallian, Administrator (Posts: 1574)

Feb 10, 2013 12:28:07 pm EST

na na wrote:
Hi Quick question, how was this resolved? Uninstalling the third party software?

It can be uninstalling, but it also can be tweaking its settings (if possible). For example, if antivirus software get into the way of how Remote Utilities works, you can add RUT installation folders as exceptions to the antivirus program.

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Logon successfully to remote Agent, but only get black screen
Is RTU conflict to Microsoft Remote Destop ?

Conrad Sallian, Administrator (Posts: 1574)

Feb 04, 2013 11:56:13 am EST

It can be a corporate firewall which cannot be turned off by the user. The advantage of GMS is that it allows you to use a single port not blocked my most corporate firewalls, such as port 443. But you need to manually set that port in the GMS settings first, because it's not by default.

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[resolved] No Video on remote webcam
Screen says no video

Conrad Sallian, Administrator (Posts: 1574)

Feb 04, 2013 11:53:26 am EST

A bit here means couple of seconds, depends on your CPU and network speed.  :)

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[resolved] Sound on Windows 7

Conrad Sallian, Administrator (Posts: 1574)

Feb 04, 2013 11:52:35 am EST

nikkil wrote:
Hi. Sorry to bump this but I just wanted to know if this feature is possible. And if it's a yes, how can this be done?

You need to run the Full Control and View mode. While in this mode, move your mouse pointer closer to the top edge of the Full Control screen - a toolbar will slide down. Click on the settings (the Gears icon) and enable 'Capture sound' option in the settings window.

In one of later releases we'll refine this feature. Most likely we'll make a separate "Get remote sound" connection mode.

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Logon successfully to remote Agent, but only get black screen
Is RTU conflict to Microsoft Remote Destop ?

Conrad Sallian, Administrator (Posts: 1574)

Feb 01, 2013 8:24:58 am EST

Hi Merphy,

Try to restart the remote PC (PC-2).

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Where is the Linux viewer?
Linux viewer location download

Conrad Sallian, Administrator (Posts: 1574)

Jan 28, 2013 6:33:22 am EST

nikkil wrote:
Thanks. Wine looks like open source and might be a tough one to set up. Has anyone tried to set this up yet?

Wine is no more touch to set up than Linux. It's the matter of choice though - if one uses a Linux they should be ready to do some manual labor.  :)

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