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Problem using portable viewer

Conrad Sallian, Administrator (Posts: 1976)

Jan 31, 2015 3:32:57 pm EST

Hello Peter,

It's because of the absolute path. Please, do the following:

1. Open Address Book Manager, create a new address book and save the xml file to the folder or USB disc where your portable Viewer is located. The book should reside in the same folder with the rutview.exe.

2. Now select the newly created address book in the Address Book Manager and click Edit. In the path field remove the path and all slashes except only the file name itself.

3. Close the ABM. Now the path to your secondary address book is relative, and so it should open regardless of the disc letter.

Hope that helps.

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IP-Filtering Doesn't work for Internet-ID Connection?

Conrad Sallian, Administrator (Posts: 1976)

Jan 30, 2015 11:06:59 am EST

Hello Tu,

Thank you for your message.

IP filtering for ID connection doesn't make sense because this connection is established through our servers. Anyone who knows the ID and password of the remote computer can connect to it.

Perhaps this year we'll also add a two-factor authentication.

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Notes

Conrad Sallian, Administrator (Posts: 1976)

Jan 30, 2015 11:03:47 am EST

Hello Michael,

Currently, there's is a comment field available in connection properties. Navigate to Properties -> Additional properties -> Comment field.

It's not rich text though, just a basic field. You can see its contents for different records if you switch to the Details view in the Viewer and hover your mouse pointer over the Comment column.

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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1976)

Jan 26, 2015 9:26:30 am EST

I was asking because antivirus software can silently corrupt or restrict some program files from running without even notifying the user.

Since these issues can stem from the known authorization bug we are going to fix in the update 6.1, I recommending waiting until then. We'll release the update within a couple of weeks.

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Unable to Connect

Conrad Sallian, Administrator (Posts: 1976)

Jan 26, 2015 8:52:30 am EST

Ken Wiebe wrote:
Thanks. Yes, the port is 5650 on both. Is there any other troubleshooting which can be done?

I can only recommend wait until we release the next Android update which will be very soon. There are a couple of bugs currently, and one of them might be causing your issue as well.

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6.0 Arrow Keys not working

Conrad Sallian, Administrator (Posts: 1976)

Jan 26, 2015 8:51:17 am EST

Hello Larry,

BTW, not sure if I asked you previously, but did you add your Host (and Viewer) installation path in your antivirus software exceptions?

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Can't connect to a remote PC.

Conrad Sallian, Administrator (Posts: 1976)

Jan 26, 2015 8:48:59 am EST

I still recommend not overcomplicating the setup and use our default hosted service instead of the RU Server in this particular situation.  That would be more than enough for a simple setup like this. RU Server is an advanced tool used in corporate setting and multi-Viewer environment and does require network stability and a dedicated machine with static IP address or DNS name.

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Linux (Mint) & Wine

Conrad Sallian, Administrator (Posts: 1976)

Jan 25, 2015 6:00:02 pm EST

Hello Zsolt,

Sorry for the late reply. Seems like there was a glitch with the forum/notifications and your message was missed.

Are you connecting over a local network or over the Internet?

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Unable to Connect

Conrad Sallian, Administrator (Posts: 1976)

Jan 25, 2015 5:48:58 pm EST

Hello Ken,

Thank you for your message.

If you are connecting directly over your local network, please check the port number in the settings for connection. It should be the same listed in the Host settings (5650 by default).

Still, we'll soon update the mobile version because there are couple of minor issues with Android that were recently reported and confirmed.

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Viewer Improvements

Conrad Sallian, Administrator (Posts: 1976)

Jan 25, 2015 5:39:38 pm EST

Hi Bobby,

Thanks for the suggestions. My comments are below.

Mouse over feature on Thumbnail view to see Firewall status/Update status/User that is logged in/Version of windows installed/last PC Restart Time.

We are planning to add this at some point in the future, albeit not as a mouse-over, but a panel/pane in its own right that you could turn on and off in the Viewer.

Broadcast a single message to all Connected PC'S or grouped PC's, have it displayed as a Windows message, not a chat message ( maybe a number of seconds to show message)

Broadcast message is already implemented. Just select multiple records and use the "Send message" connection mode.

Obviously the blank user screen and have the HTML page show while screen is blanked is awesome and still have capture alpha blending.

The blank screen mechanism will be re-written very soon.

Save notes to PC.

This is already available. See connection Properties -> Additional Properties -> Comment.

User end to press keys (ex: ctrl + H for help ) and it alert viewer that this PC needs help. Have a special group at the top to display that PC and be able to connect to it.

This is a part of a broader issue of the remote user having the ability to "call back" the technician. Due to the program's "decentralized" nature (there is no central web server) and also the fact that there may be many admins/technicians /users who can remotely connect to a certain PC it's not clear yet how specifically this feature should be implemented. We will give it a careful thought first.

These features I would just pay for lol but like i said i use 3 different remoe access programs because each give great feautes i need. Be nice to use just 1

Nothing bad about using multiple tools  :)  After all, in a mission-critical environment and/or when a remote PC is many miles away it's better to duplicate remote access with different tools, just in case.

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