Conrad Sallian's community posts

Hello Bart,

This makes perfect sense, thank you. We will add this to our roadmap.

Hello Tom,

There used to be a problem with connections constantly changing their online/offline status back a few updates ago, specifically in 6.5 and 6.6 but it has been fixed since then.

I'm afraid that in your case this might be a network issue. Could you send us your Host log for examination? Here is about host logs.

Feel free to send the file to support@remote-utilities.com.

Hello,

Yes, you can switch the Host language to English. Right click on the Host icon in the system tray, select Settings for Host -> Language, choose the English language and click OK.

Hello ,

Thank you for your post.

The permissions listed in the User and Access Control dialog correspond with the connection modes.

If you want to prevent users from connecting in the modes that you mentioned, you just need to clear the corresponding check boxes for those connection modes.

Hope that helps.

Hello Tom,

Have you updated your program installations to the most recent version, which is currently 6.8.0.1. You need to update both Viewer and Host/Hosts, not just the Viewer.

Thanks.

Hello Allan,

We are working on Mac support but no ETA yet. Sorry for that.

Hi Tristan,

Yes, absolutely. Note that you may not notice such small breaks when you use a web browser because a web browser essentially just downloads a web page onto your computer and then you view this page offline (perhaps this explanation is simplified a bit but still applies to modern browsers).

Things are different with remote controls though. They need a relatively stable connection to "stream" remote image and keep the connection alive. The fact that some competitor products may seem "more stable" doesn't mean they are. It only means that they found a way to trick you into believing that what you are seeing on your screen is a real time image (whereas there might be a complex algorithm in effect to "smooth out" little network disturbances).

Hi Tristan,

I would also check security software - far too often antivirus software interferes with normal program operation these days.

Also, if I can successfully ping remoteutilities.com (or whatever), surely the DNS is being correctly resolved?

Yes, and more specifically you should ping id.remoteutilities.com . The resolved IP address should be shown in the ping results.

Hi Tristan,

Hard to say what might be causing this, but there is a good chance (judging by the browser response) that DNS resolution somehow breaks down on the Win 10 PC.

I *think* that it happened once without RU being open at all. I don't think that RU is the cause of the problem here, BUT it increases the frequency of the problem from days to minutes!

I think that Viewer cannot connect because of a DNS issue on that computer, and not vice versa :) Note, that Viewer and Host also require DNS resolution to work properly if you use the Internet-ID connection type.  

In other words you should figure out why DNS resolution fails after some time on that computer. Even if running a Viewer somehow triggers that process, there must be a root cause for that. If you use your ISP's (default) DNS servers you can change them to Google's , or any other publicly available and proven DNS servers.  

Hope that helps.

Hello Tristan,

Thank you for your post and the details.

When running RU Viewer, I regularly get a complete loss of internet on my machine. I cannot access the internet from ANY program/app (browsers, RU Viewer etc). I am still connected to the WiFi, but it's as if there is no connection to the outside world. The timing varies, but on average RU will work perfectly for about 10 mins before the whole thing cuts out!

Is it only if you run the Viewer (the app) or actually log in/connect to a remote computer with it?

For now I can recommend that you reset the DNS resolver cache on the Win 10 computer and see if it fixes the issue. Hit Win + R and type the following command:

ipconfig /flushdns

then hit Enter.

Let's see if it helps.