Please, try to recall whether you changed any settings in the Viewer and/or Host. Or maybe there was a new Windows update on the remote PC, new software installed, a change in network access policy in your company, an antivirus update that caused placing remote Host into a restricted group etc.
Please, stop flooding. Our technical support responds to all messages in a reasonable time.
The reason why you cannot connect is either the incorrectly installed Viewer (try to re-install it) or a firewall/antivirus software that blocks the program from accessing the registration web server.
Also, there is a difference between RMS and Remote Utilities. This is the support forum for Remote Utilities. If you have a difficulty getting a free license key for RMS please post a message to the Russian forum.
Some of your messages will be deleted in order to clean up this thread.
We installed both Host and Viewer on a clean Windows 8 machine, and run CureIt! check. There was a "No threat" report.
Can you please update your CureIT virus definitions database (or download CureIT from Dr. Web site) and try to check again.
Anyway, as Dr.Web told us in response to our false positive report, this specific alert is not a virus or malware. It's "potentially dangerous software" (because it grants remote access). So getting this kind of alert from your antivirus software doesn't mean that your computer is infected.
Dr.Web recommended adding the program (be it Remote Utilities or other remote desktop software) to the exceptions list.
ajatol wrote: I installed a clean OS (windows 7 32 bit on both computers). I installed the host and viewer. Unfortunately still execute program as hidden does not work, no matter what program wants to run. Now I have no idea what is wrong. Has anyone had this problem?.
Give us the specific program names that you have tried. All of them.
droid wrote: What I need is to lock the screen while I'm not in front of my computer and viewer is not running.
Maybe some kind of scripts that I can execute remotely on Agent PC to unlock screen or maybe some third-party screen locker that can be used without admin rights.
I can't use Host because I don't have admin rights.
Your help is greatly appreciated.
The screensaver is running on a protected screen. You can't access the screensaver other than with SYSTEM rights. That's why you can't do that with the Agent. Unlike the Host, the Agent runs under a local user account, with limited rights.
In general, if you don't have administrative rights on the remote PC and some action (like controlling a screensaver from afar) requires them, we can hardly do anything about it. It's not about Remote Utilities, this is how Windows works.
ajatol wrote: In the viewer program on my local computer I click on the icon execute. In the window that opens, enter the path to the program on a remote computer, for example program files \ CCleaner \ Ccleaner.exe
I tick hidden option and click OK.
Then a window open to me, but on the remote computer while it should open on a local computer.
It does not matter what program I try to open, always is visible on remote PC.
You do everything right. The problem is that not every application supports "Run hidden" mode. For example, you can run Notepad in the hidden mode, and can't run Calculator in the hidden mode.