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Can Viewer be password protected?

Conrad Sallian, Administrator (Posts: 1804)

May 29, 2014 11:10:39 am EDT

Hello Mark,

Thanks for your post.

Currently, there is no way to set a master password for the entire address book. But this makes a great feature suggestion and we'll definitely consider it for one of our future releases.

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More options

Conrad Sallian, Administrator (Posts: 1804)

May 20, 2014 8:06:31 pm EDT

I'd like to add to what Anton has said. Namely, we are planning to add a simpler version of the chat right into the Full control / View window. The old Chat mode will still be there in case you need more chat features. It's only that the simple chat window/pane (at the right hand side of the screen) will allow you to quickly exchange messages with the remote user during remote support without switching to a separate chat window.

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Feature Suggestion: PowerShell

Conrad Sallian, Administrator (Posts: 1804)

May 20, 2014 7:52:16 pm EDT

Mark MacLachlan wrote:
Thank you!  The more I learn about this tool the more I like it.  So well thought out!

Thanks for the kind words, Mark. We'll do our best to make Remote Utilities even better.  :)

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Managing computer IDs in IOS version

Conrad Sallian, Administrator (Posts: 1804)

May 13, 2014 4:08:46 am EDT

damon pillinger wrote:
100% agree with this post.



your software looks great and given there are 10 licenses for free I would expect 99% of logmein to move to you within a few weeks.



the real downfall of the iOS version is not being able to log into an account and having your machines listed.



It does work very well though and you have me hooked.



Thanks



Damon

Thanks for the kind words, Damon. We'll do our best to improve the product even more with each new release  :)

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How To De-Register A Host (Free Version0

Conrad Sallian, Administrator (Posts: 1804)

Apr 15, 2014 5:30:56 am EDT

Hi Malcolm,

Thank you for your question.

You can do it either remotely or while being physically present at the Host computer.

Remote un-register

Right-click on the connection entry in your Viewer address book, select the "Register remote Host" menu item, then the Unregister radiobutton and click OK.

Unregistering locally

Right-click on the Host icon and select Settings for Host. Click on the Settings button, select Enter license key,  then select the Unregister option and click OK.

Hope that helps.

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Host 'keep alive' frequency?

Conrad Sallian, Administrator (Posts: 1804)

Apr 03, 2014 4:29:08 pm EDT

Hi Mike,

Are there any hosted GMS servers in the UK? (other than hosting our own, of course). If not, any plans to open other public GMS servers?

We are planning on deployment European servers very soon.

If we were to change our customers to our own GMS, can we do this remotely?

You change the mediation server address in the "Internet ID settings -> Advanced" on the Host. Yes, during a session you can remotely change the server the Host is pointing at. However, the remote customer will have to restart the Host (Stop Host then Start Host) so that the Host applies the new setting. Or you can simply reboot the remote PC, or reboot the Host service using a .bat script.

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power control, wol, mac address

Conrad Sallian, Administrator (Posts: 1804)

Apr 03, 2014 10:18:09 am EDT

rene dussen wrote:
Thanks for reacting Conrad! Issue is solved. The mac adress gets filled automaticly. Leaving out the ':'  between the numbers confused me probably.

Glad to hear you figured it out! :) Don't hesitate to drop us a message or post on the forum if you ever need help.

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Windows 2012r2 server extremely slow performance

Conrad Sallian, Administrator (Posts: 1804)

Apr 02, 2014 7:01:55 pm EDT

Hello Jim,

Thank you for the report. What video settings do you mean? Have you changed FPS in the Connection Properties to a low value? That might be the very cause of the issue. Try to use the default setting.

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Road Map

Conrad Sallian, Administrator (Posts: 1804)

Apr 01, 2014 6:24:22 am EDT

Hello,

I'm sorry, but we do not make our roadmap public. You can also see that many of our competitors also never publish a roadmap, so it is common not to share it.

As for ETAs, they are always very approximate as it is hard to foresee all possible issues and problems that may occur along the road when implementing a feature or fixing a bug.

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power control, wol, mac address

Conrad Sallian, Administrator (Posts: 1804)

Mar 31, 2014 8:20:49 am EDT

Hello Rene,

Are you connecting using an Internet ID or an IP address?

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