Conrad Sallian's community posts

Hello Scott,

Thank you for your message.

We haven't received such reports from other users yet. After renaming the folder did the Host work properly or did you have to rename it back?

Hello Nariman,

Please, do not post license keys in a public thread. Regarding the activation problem, please refer to this KB article. Try the solutions listed on that page in the order they are listed.

Hope that helps.

Hello Tim,

Indeed currently one can connect through your server if they know IP/DNS and port number. However, at some point in the future we are going implement some sort of authentication. Not to be confused with authentication already in place called custom server security - that one is used for a different purpose.

Hello Jiasheng,

Sorry for the inconvenience. We have fixed the form and it should work now.

Let me know if you need any assistance.

Hello Cristian,

It isn't the Agent that blocks input. It's Windows that doesn't allow a program with insufficient privileges to remotely control UAC.

The good news is that in version 6.9 we'll add an ability to run the Agent with elevated privileges (provided that you know remote pc local admin account password) and "convert" it to the Host, if necessary.

Hi Cristian,

We will do our best to release 6.8 beta in May.

Hi Cristian,

I see. You mean "forced callback", whereas the regular callback (reverse) connection uses interval-based algorithm.

Actually, the callback connection became less important ever since we have introduced Internet-ID. If the remote user runs the Agent the tech/admin will immediately see that the Agent went online (provided its ID is added to their address book).

Notifying (calling) the tech/admin is another thing though. For example, the remote user may want to ask the tech for assistance and need some sort of an S.O.S button. We do have such suggestion on our wishlist and will probably add at some point in the future.

Hello Yatin,

Thank you for your message.

Not sure what might be causing the issue. Did you try restarting the remote PC after you have installed the Host on it?

Hello Cristian,

Do you mean some sort of "pinging" a remote assistant (admin) from the remote user side?

Hello Cristian,

ESET still detects our program as "potentially unsafe", but we are implementing some measures in the upcoming 6.9 update to make the program less prone to false detections. Let's see if this will help avoid the false positives.