Conrad Sallian's community posts

Hello Andreu,

Thank you for your message.

This knowledge base article may help https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Sure, we will examine this issue and fix it in one of the subsequent program updates.

Hi Ralph,

I'm glad to hear you figured out the issue. Don't hesitate to post another message or submit a ticket if you need any help.

Hello Ralph,

Thank you for your post.

You can include the password when you launch a connection from command line. See "Example 1" on this page.

Still, I will forward this issue to our development for testing and possible fixing.

Hello Marty,

As far as I can work out it's not possible to connect to any hosts without a host password or a relay logon.

The problem that Matthew mentioned is not about authorization or security. It's just that the server can be used as an intermediary by someone who just knows its address and port. That poses no threat to security but it's still a nuisance.

That said, in the upcoming version 6.9.0.1 beta 2 we will implement certain mechanism to protect the server from such use. Again, it's not about any "security breach" or anything like that, it's just that it is possible to "piggyback" on someone else's server should you know its address and port used.  

Thanks.

Hello Marty,

That makes sense, thank you. I forwarded this suggestion to our development.

Hi Nate,

The host mouse can't really be used/shared because it keeps jumping back to the position of the viewer mouse cursor.

Responded in this thread.

I don't know if it's related, but the host cursor is also visible when "Lock input and screen" is enabled. (It moves around on the blacked out host screen as the viewer user moves the mouse.)

Please, try uninstalling the mointor driver in the Host options (Settings for Host -> Options -> Driver) and see if it fixes the issue.

Hi Nate,

Thank you for your message.

Is it not sensible to transfer control of the mouse back and forth?

Sorry, but no. The remote user is not supposed to control the mouse pointer of the admin. Why should they if they don't even see the admin's screen.

The capture sound mode will be improved in the beta 2 due in a couple of weeks.

Hello Max,

Yeah, I don't think you understand what I mean, because businesses would definitely prefer to run traffic between their hosts directly and not through another server unless they had to. We'll just agree to disagree on that. Perhaps if I was unclear, all I really meant is that connections be made using direct connection, but without the user having to configure anything, it is handled automatically by the server. But I do believe you answered my question by not having any plans to implement such a feature. Fair enough.

Perhaps, cascade connection may qualify as such a feature.

Thanks.