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how to configure for concurrent users?

Conrad Sallian, Administrator (Posts: 1737)

Jul 02, 2014 6:36:47 pm EDT

Hello Laurel,

Thank you for your message.

What you are describing is terminal sessions and is provided by Microsoft Terminal Services.  

While Remote Utilities allows you to switch between already existing terminal sessions, it has no means of creating terminal sessions or being run as a terminal server. It's a different class of software with different licensing.

Hope that helps.

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Access Network Shares/Drives

Conrad Sallian, Administrator (Posts: 1737)

Jun 30, 2014 2:32:33 pm EDT

John Wilson wrote:
We are looking for this feature also.  It would make RU the perfect fit for us.  Do you have any idea when the feature for accessing Network drives in File Transfer mode may be added?



Thanks.

Hi John,

Support for network/mapped drives in the File Transfer mode is coming in version 5.7 due in a month or so.

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Help with initial setup - cannot connect

Conrad Sallian, Administrator (Posts: 1737)

Jun 01, 2014 3:47:51 pm EDT

I'll continue here so that the full context is available to other support staff.

Ok, I tried to connect but with no success. However, I couldn't ping the GMS' DNS name either. I have a question - is GMS in the same local network as the Host? That could explain why the Host/Hosts had easily connected to the GMS and were shown in the idle list. It can be so that the GMS is misconfigured or is simply not accessible out of the Internet by the DNS name you use. I assume that the computer with the GMS installed doesn't have an external IP address and is only available via a router. Did you set up a port forwarding rule on the router then?  

I recommend you to check back the "Default server" checkboxes on both ends and try to establish remote connection using our default servers (you don't even have to change the ID, although it's recommended to re-generate it just in case).  In this case you will at least get a general idea of how the program works, and then you might want to try more advanced options such as the GMS.  

Hope that helps.

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Error. Another user is running this copy of R-Viewer

Conrad Sallian, Administrator (Posts: 1737)

Jun 01, 2014 2:03:53 pm EDT

If so, then the installation got corrupted somehow. Please, uninstall the Viewer, clean up/delete the installation folder and re-install the Viewer this time as an administrator. This should help.

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Error. Another user is running this copy of R-Viewer

Conrad Sallian, Administrator (Posts: 1737)

Jun 01, 2014 12:27:15 pm EDT

Hello,

Make sure that the program is not blocked by antivirus software. I would recommend explicitly adding the path to the Viewer installation folder to your antivirus software exceptions.

So far I reckon no other explanations for such behavior other than extremely strict security settings or antivirus software activity.

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Help with initial setup - cannot connect

Conrad Sallian, Administrator (Posts: 1737)

Jun 01, 2014 11:57:08 am EDT

Hello,

If the remote computer successfully connects to the GMS and is waiting for incoming connection, then the problem is certainly on the Viewer side.

Please, check this KB article and especially points 2,  3, 5, 6 , 9 (make sure the GMS address/port are the same on both Viewer and Host sides), and 11.

You can also send a private message via the forum to me with the following info:

- your gms IP address (or DNS if used) and port
- you Internet ID for the remote PC which is currently online and shows as idle in your GMS

So I can try to connect from my place. If the connection is successful, I should see a password prompt.

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Error. Another user is running this copy of R-Viewer

Conrad Sallian, Administrator (Posts: 1737)

May 31, 2014 5:42:58 pm EDT

I recommend rebooting the PC and then trying to run the Viewer. Let me know if that didn't help.

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Error. Another user is running this copy of R-Viewer

Conrad Sallian, Administrator (Posts: 1737)

May 31, 2014 4:39:35 pm EDT

Hello,

The Close button (the red button at the top right corner of the window) in the Viewer hides the program into the system tray . To quit the Viewer use File -> Exit command.

Hope that helps.

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Help with initial setup - cannot connect

Conrad Sallian, Administrator (Posts: 1737)

May 31, 2014 4:37:37 pm EDT

Hello,

Thank you for your message.

First, let me elaborate on three possible connection types:

1. Direct connection by an IP address or DNS name. In this case no intermediary server is used. Viewer connects directly to Host.

2. Indirect connection by ID: hosted by us. This is the simplest setup - just follow this tutorial to get everything up and running in seconds. You don't have to change any ports.

3. Indirect connection by ID: hosted by you (GMS). You point both Host (Settings -> Internet ID connection settings) and Viewer (selected connection -> Properties -> General tab -> "Change" button) at your GMS. Note that for Host this setting is global whereas for Viewer it's on a per-remote-connection basis, that is you can have records in your address book that use different types of connection. Once you specified your GMS instead of the default ID server at both ends, use the ID of the remote computer in order to connect just like you would do if you used the second type above.

I would recommend you exactly follow the GMS manual as it explains everything you need to know for this advanced (yet powerful) option.

Don't hesitate to write here if you didn't have any success with configuration.

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Can Viewer be password protected?

Conrad Sallian, Administrator (Posts: 1737)

May 29, 2014 4:22:21 pm EDT

Mark Liquorman wrote:

I've got to say, so far I'm really liking Remote Utilities (and I've used gotomypc and  [censored] for years). Still figuring out a few things, but that's normal.

Thanks for using Remote Utilities! Don't hesitate to share with us your suggestions right here on the forum. Though we have certain priorities and implement new features in the order of most impact/importance, we always include user suggestions to our wish list and further to the roadmap if they fit our product's general paradigm well.

Have a good weekend!  :)

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