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Issue with Printing

Conrad, Support (Posts: 2295)

Jun 29, 2016 6:00:54 am EDT

Hello Curtis,

It seems this issue manifests itself on that specific laptop so you need personalized help. I'm moving this topic to support tickets and we'll continue there.

Problem using portable viewer

Conrad, Support (Posts: 2295)

Jun 29, 2016 5:44:25 am EDT

Hello John,

Thank you for your post. Currently, we are applying final touches to the upcoming beta release, so I will ask our development to include a fix to this problem if possible.

mac viewer?

Conrad, Support (Posts: 2295)

Jun 26, 2016 6:42:04 pm EDT

Hello Adam,

Thank you for your message.

Unfortunately, we cannot give any ETA.

Issue with Printing

Conrad, Support (Posts: 2295)

Jun 26, 2016 1:55:30 pm EDT

Hello Curtis,

Could you please try to run the Viewer as administrator and see if it helps?

gmail issue

Conrad, Support (Posts: 2295)

Jun 23, 2016 12:23:16 pm EDT

Hello Dovid,

You need to enable "Capture alpha-blending windows". Please, check out this troubleshooting article https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/

Hope that helps.

Windows 10 and screen lock

Conrad, Support (Posts: 2295)

Jun 22, 2016 2:49:34 pm EDT

Hello Ralph,

By "screen lock" do you mean the blank remote screen feature as it found in Remote Utilities? If so, that might be a bug but we will re-write the feature soon anyway. It will be completely reworked.

Free license - good for 10 remote PCs?

Conrad, Support (Posts: 2295)

Jun 17, 2016 2:11:27 pm EDT

Hello Jeff,

It means up to 10 records in your address book with which you can actively work, including concurrent use.

By "actively working" here I mean that, in theory, you can add more than 10 records to your address book even with the free license, but in this case you won't be able to establish a remote connection. The program will ask you to remove extra records and reduce their number to 10.

My business model is that I need to be on 1 or 2 customer computers at most at the same time. However, over the span of a month, I may be on 30 different customer computers.

If you still want to stay within the free license limits, you will have to replace records in your address book with new ones so that their total number is <= 10.

Hope that helps.

Host PC upgraded to Windows 10

Conrad, Support (Posts: 2295)

Jun 15, 2016 3:02:27 pm EDT

Hello Gary,

Thank you for your message.

Here is a dedicated troubleshooting article https://www.remoteutilities.com/support/docs/windows-10-upgrade-issue/

Let me know if you have any questions. Thanks.

Viewer can't not get host PC screen(got a black screen)

Conrad, Support (Posts: 2295)

Jun 13, 2016 6:16:43 am EDT

Hello Ian,

Apart from restarting the Host PC did you also try other solutions listed in that article?

Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Support (Posts: 2295)

Jun 09, 2016 4:51:28 am EDT

Update on this issue: we contacted OpenDNS and they removed the block. Now it should be ok.
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