Version 6.5 BETA

Conrad, Support (Posts: 2338)

Aug 22, 2016 4:14:10 pm EDT

Hello Bart,

Thanks for your reply. The Viewer is a Win10 Pro machine, and the Host is a Windows 7 Pro machine. I've emailed the logs and the screenshot to the support address.

Well received, thanks. I've forwarded the logs and other information to our development to see what they can say about this. Since remote upgrade from version works ok in our tests, it could be something with specific PC configuration, security settings or something else.

Regarding the two-row toolbar - your window chrome (frame) looks quite unusual. Do you have any theme pack or something else that modifies default Windows window layout, controls etc.?

I'm a little hesitant about upgrading the Server module. With my luck, something will go wrong and all my Hosts will become inaccessible.

Do you have another computer to install the server on?

I have another Host that I can test upgrading with, a Windows 10 laptop that is right next to me. Do you recommend trying to upgrade just by running the .msi directly on the laptop, or try upgrading using the Tools > Upgrade outdated Hosts tool in the Viewer?

Actually, both should work. The Remote Install tool is just for convenience. You can, of course, run manual installation if it's possible (i.e. you can physically access the computer).

Version 6.5 BETA

Conrad, Support (Posts: 2338)

Aug 22, 2016 3:14:39 pm EDT

Bart, another important question - from which version you tried to upgrade to the beta one?

We've tested upgrade from (the latest stable) to the beta and it worked without an issue. The password was there and we were able to connect back.

Version 6.5 BETA

Conrad, Support (Posts: 2338)

Aug 22, 2016 3:03:09 pm EDT

Hello Bart,

Thank you for your feedback.

After installing the beta Viewer, I upgraded one of my hosts on my LAN using the "Update outdated hosts" tool. I encountered several issues:
- the host does not start after upgrade, so I was not able to reconnect to the host. Luckily it was on my LAN, so I used VNC to connect to it and start the host
- That's when I discovered that the connection password has been wiped and it was blank so I still could not connect, until I reset the password in the host preferences and restarted the host process.
The above two issues make the remote upgrade process completely useless.

Could you clarify what the operating system on the Viewer and Host side was?

Host logs could also be helpful. You could send them to , just refer to this thread in the subject or body of the message.

Another issue with the beta viewer: the toolbar in full control mode is 2 rows, where it was 1 row previously. Is that an intended permanent change? I would prefer it be a single row, but maybe give an option somewhere to toggle between 2 rows/ 1 row?

Hm, there's still 1 row and we never intended otherwise. Could you please send us a screenshot, or a link to screenshot uploaded elsewhere. You can send it to the support email address above if you don't want to make it public.  

And another issue - I cannot connect to the RU Server from the Beta Viewer. I have not upgraded the RU Server yet.

You should upgrade the server too. Server beta has also been released together with RU.

Looking forward to your reply.

Version 6.5 BETA

Conrad, Support (Posts: 2338)

Aug 19, 2016 3:53:24 pm EDT

Hello Ron,

Thank you for your post.

I will forward this to our testing and development. We'll look for the possible reason that might be causing this issue.

If we need more information I will let you know. Thanks.

Version 6.5 BETA

Conrad, Support (Posts: 2338)

Aug 17, 2016 5:10:29 pm EDT

Hello Kevin,

Thank you for your feedback. Yes, indeed - generating ID and sending email don't work for Standard and One-click packages, and work for Agent only. We'll be checking this issue and fix it by the second beta coming soon.

Secondly, the version number for both the viewer and the host after install both indicate (Host) and (Viewer) rather than 6.5

That is correct. We are using 6.4.x.x as an interim version number until we make the final 6.5 release.

Can't connect to upgraded win10

Conrad, Support (Posts: 2338)

Aug 17, 2016 6:03:17 am EDT

Hello Christopher,

The update has been released, you can check out the beta version here . It has this specific issue fixed, among other things.


Agent temporary as service for remote reboot?

Conrad, Support (Posts: 2338)

Aug 13, 2016 12:04:01 pm EDT

Hi Donald,

Thank you for your message. It hasn't been implemented yet but we'll see if we can squeeze it in the final 6.5 release.

Let me know if you have other questions.

Tray icon disappeared

Conrad, Support (Posts: 2338)

Aug 12, 2016 1:21:26 pm EDT

Hello Eunjin,

Thank you for your post.

It may look like antivirus software activity and/or Host program files got corrupted somehow. Yes, you need to re-install the program. Make sure that you completely uninstall first, as described here

When installing, you can try our new beta release, or install the stable version.

Version 6.5 BETA

Conrad, Support (Posts: 2338)

Aug 11, 2016 7:31:21 pm EDT

Post your feedback about the beta version in this thread. Posts about the beta version created in other threads will be moved here.

Beta version download:

Learn more about the new exciting features that the new self-hosted server provides

Thank you!

File Transfer

Conrad, Support (Posts: 2338)

Aug 11, 2016 11:44:16 am EDT

Hello Bjørn,

No simple way I'm sorry. By the way, according to our inner changelog this bug has been fixed in the upcoming 6.5 beta, which is going to be put on the site today, if all goes as planned.
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