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Cannot access computers after sharing address book

Conrad Sallian, Administrator (Posts: 2205)

Mar 23, 2016 4:02:36 pm EDT

Hello Scott,

You didn't get an email? Strange. The emails should be sent. I'll ask our webmaster to check.

Shouldn't I be able to store 10 different addresses? In other words, if I had ten computers, shouldn't I be able to store all ten addresses on all ten computers, or can I only store one address per computer, because that would make a total of ten addresses?

Regardless of whether your address book records point to the same or different computers, the free license only allows you to have no more than 10 records in your address book. Or across all your books, if you have multiple address books created in the Viewer.

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rutserv-a program is trying to display a message

Conrad Sallian, Administrator (Posts: 2205)

Mar 18, 2016 2:28:19 pm EDT

Hello,

This is a Windows feature called "Interactive services detection". Looks like you have this feature enabled on your computer.

https://blogs.msdn.microsoft.com/patricka/2011/03/14/troubleshooting-interactive-services-detection/

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upgraded to win 10, viewer won't work

Conrad Sallian, Administrator (Posts: 2205)

Mar 17, 2016 1:11:19 pm EDT

Steve, I've sent a link to download old installer via email. Let me know if it helps.

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rutserv-a program is trying to display a message

Conrad Sallian, Administrator (Posts: 2205)

Mar 16, 2016 6:37:02 am EDT

Hello,

Could you please show us a screenshot of the message? You can also send it via email to support@remote-utilities.com , just refer to this forum thread.

Thanks.

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Malwarebytes Anti-Malware 2.2.0.1024 flagging Remote Utilities as a PUP

Conrad Sallian, Administrator (Posts: 2205)

Mar 15, 2016 3:06:06 pm EDT

Update on this issue - Malwarebytes rep says the issue should be fixed in their next database update:
https://forums.malwarebytes.org/topic/179483-false-positive/

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Cannot access computers after sharing address book

Conrad Sallian, Administrator (Posts: 2205)

Mar 15, 2016 11:32:35 am EDT

Hello Scott,

Thank you for your message. The limitation applies to all your address books in the Viewer. If the the number of records across all of your open address books is more than 10, the Viewer will show the warning message.

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Malwarebytes Anti-Malware 2.2.0.1024 flagging Remote Utilities as a PUP

Conrad Sallian, Administrator (Posts: 2205)

Mar 14, 2016 3:39:36 pm EDT

Hi Marv,

Thank you for the report. We'll make sure the issue is fixed as soon as possible.

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upgraded to win 10, viewer won't work

Conrad Sallian, Administrator (Posts: 2205)

Mar 08, 2016 7:36:47 pm EST

Hello Steve,

Here is how to manually fix the installer issue in Windows 10.

1. First you need to locate the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion­\Uninstall . More info.

2. Find Remote Utilities GUID under that key node and delete the RU GUID. The list of RU GUIDs for all versions is available here.  You probably need the one for version 5.6.0.6.

Hope that helps.

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Generic tunnel capability?

Conrad Sallian, Administrator (Posts: 2205)

Mar 07, 2016 9:22:40 am EST

Hello Aaron,

The tunneling capabilities are only for RDP. But I will add this suggestion to our wish list.

Thank you.

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Host shows logging in then goes idle or offline

Conrad Sallian, Administrator (Posts: 2205)

Mar 03, 2016 10:59:56 am EST

Hello,

Thank you for your message.

Since we'll need to ask you to send the log files, I will convert this topic to a support ticket. You will receive a message from our support soon.

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