Conrad Sallian's community posts

Automatically Skip Printing Dialogues for Remote Printing

Conrad, Support (Posts: 2953)

Apr 05, 2018 3:06:40 am EDT

Hello Mathias,

Unfortunately, no ETA can be given at this time.

Automatically Skip Printing Dialogues for Remote Printing

Conrad, Support (Posts: 2953)

Apr 04, 2018 12:37:15 pm EDT

Hello Mathias,

We added your suggestion to our wish list. Thank you.

Automatically Skip Printing Dialogues for Remote Printing

Conrad, Support (Posts: 2953)

Apr 04, 2018 10:57:16 am EDT

Hello Mathias,

Thank you for your post.

I understand what you are looking for. Unfortunately, it isn't possible to skip the window in the current version. However, I will forward your suggestion to our team and we will see if it's possible to implement such an option.

(public ID server) Connections Constantly Dropping

Conrad, Support (Posts: 2953)

Apr 04, 2018 9:50:40 am EDT

Hello everyone,

Update on this issue - today we implemented a few smaller changes to the server software that should speed up connection a bit. As for the main issue with connection going offline/online - our specialists are still working on this and hopefully today or tomorrow we'll implement a patch that eliminates this problem.

P.S. Most likely updating Remote Utilities won't be necessary at all. This issue is about the intermediary server.

I will keep you updated on the progress. Thank you for your patience.

(public ID server) Connections Constantly Dropping

Conrad, Support (Posts: 2953)

Apr 03, 2018 11:38:23 am EDT

Hello Samuel,

You can send them to [email protected].

Thanks.

Remove password protection settings

Conrad, Support (Posts: 2953)

Apr 02, 2018 6:43:41 pm EDT

Hello,

Thank you for your post.

You can remove the password by removing this registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host

(public ID server) Connections Constantly Dropping

Conrad, Support (Posts: 2953)

Apr 02, 2018 6:38:48 pm EDT

Clark Milioti wrote:

Any fix yet?

This is really holding me back from expanding my license! Totally unreliable solution.

By the way, have you also provided us with the Agent log? Perhaps, there are problems on the remote side? Here is how to find the agent log https://www.remoteutilities.com/support/docs/agent-log/

(public ID server) Connections Constantly Dropping

Conrad, Support (Posts: 2953)

Apr 02, 2018 6:34:29 pm EDT

Hello Clark,

Thank you for the log. I forwarded it to our development to see if they can provide any ideas.

Host PC locks when doing "full control"

Conrad, Support (Posts: 2953)

Apr 02, 2018 1:05:23 pm EDT

Hello Tom,

Thank you for the information. What you describe looks exactly like how RDP mode works. Are sure it's Remote Utilities' own Full Control mode that you are using?

(public ID server) Connections Constantly Dropping

Conrad, Support (Posts: 2953)

Mar 31, 2018 3:39:39 pm EDT

If the Host log is ok and doesn't show any problems connecting with the server, the Viewer log could help us. Here is how to enable Viewer logging:
https://www.remoteutilities.com/support/docs/connection-log/

it should be noted that whenever you experience any connectivity issues your only reliable source of information is the log, or more specifically two logs - Viewer's and Host's. Without the logs it is just guesswork.

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