Conrad Sallian's community posts

Hello Carlos,

Actually, the desktop will most likely work, but laptop/netbook/tablet might not work. This has to do with hardware implementation and there are some difficulties making blank screen feature work on such devices, unfortunately.

Hello Carlos,

Thank you for your post.

This feature seems to work in Windows 7 but in 8/10 using the option basically throws you back to the login screen.

This might  depend on what device is on the remote (Host) side. Is it a desktop PC or a laptop/tablet?

Hello Cristian,

Currently working on it , finishing steps. We will soon publish the beta on the site.

Thanks!

Hello,

Thank you for your message.

Your observation makes sense. We will review it and see what we can do.

Hello Mohammad,

If you are going to update existing installations, it all depends on what you select in the last step of the configuration process. Basically, you have three options - update everything, update everything except security settings (i.e. passwords and permissions), or skip updating settings (in which case only the program files themselves will be updated). There is a table on the page that lists all possible combinations, see the link above.

Here by "updating" I mean not only product version update, but also deploying a new package of the same version, which might be the case if you want to update Host settings on already deployed Hosts.

Hello Richard,

Do you have SSD drivers in your system? There are some known issues.

We tested this updates several times in our laboratory but update went seamlessly and the Host started normally as it should. Perhaps, it has something to do with specific hardware.

Hello Nick,

Thank you for your suggestion. I will forward that to our developers and ask them to note it down.

Hello RJ,

It might be a problem with msi temporary files/cache. This knowledge base article can help:
https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/

Let me clarify by previous post. I assume that you use the MSI Configurator to build/configure your custom Host installer before the deployment. If you don't,  (i.e. if you deploy the vanilla Host) won't be able to have the Internet-ID code get generated automatically, since in the vanilla Host this option is turned off by default.

Hello Mohammad,

Thank you for your post.

By default, none of the hosts acquire an Internet-ID from custom server automatically. I have to right-click host icon in taskbar, click on Internet-ID connection settings, enter configuration password and click a button to get a new ID. I want this to be done by default.

You should enable Internet-ID generation on the Internet-ID tab of step 3 of the MSI Configuration process.

Hope that helps.