Conrad Sallian's community posts

Monitor Driver and Blanking the Home Screen

Conrad, Support (Posts: 2953)

Mar 19, 2018 3:28:12 pm EDT

Hello Kevin,

Yes, strange. Moreover, we noticed a similar issue is taking place with a driver of one of our prominent competitors. We are currently investigating the issue to see what might the root cause.

Thanks for letting us know.

Maximum number if address books connections allowed in an address book

Conrad, Support (Posts: 2953)

Mar 19, 2018 4:33:13 am EDT

Hello Clark,

Thank you for your post.

The license count limitation applies to all records across all your address books. For the free license this limitation is 10. You can create as many address books and put as many records in an address books as you wish so long as it respects the total limitation.

Run Only Agent - Not add to Viewer Address Book

Conrad, Support (Posts: 2953)

Mar 16, 2018 4:06:20 pm EDT

Hello Keith,

Thank you for your post.

Unfortunately, no :) So far whenever you connect to a remote PC at least once (regardless Agent or Host) a corresponding address book record is created.

I can add this as a suggestion to our wishlist though.

Black Screen on MSI laptops

Conrad, Support (Posts: 2953)

Mar 13, 2018 6:31:41 pm EDT

Hello Allik,

You should try uninstalling the Remote Utilities monitor driver. Perhaps, it was installed on your Hosts. To uninstall it, right click on the Host icon, select Settings for Host -> Options -> Driver and click "Uninstall" right next to the monitor driver.

Here is a screenshot:

Let us know if this worked for you. Thanks.

Black Screen on MSI laptops

Conrad, Support (Posts: 2953)

Mar 12, 2018 2:34:03 pm EDT

Hello Allik,

Thank you for your post. This troubleshooting article can help:
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Hosts not auto-imported into the RU-address book

Conrad, Support (Posts: 2953)

Mar 09, 2018 3:20:27 pm EST

You are welcome :)

where is address manager list

Conrad, Support (Posts: 2953)

Mar 09, 2018 5:44:21 am EST

Hello John,

The list that you mentioned is stored in the config_4.xml. So if you want to copy this list into another portable Viewer (or Viewer installation) you just need to copy this file in its appropriate destination.

Hosts not auto-imported into the RU-address book

Conrad, Support (Posts: 2953)

Mar 09, 2018 5:15:31 am EST

Hi,

thanks, yes there i untick generate new internet-code, and select SPECIFY custom INTERNET-ID server and set it to the RU-server.

That might be the reason. You should tick the "Generate a new Internet-ID code" in order for the internet-ID to get generated at all. I assume that your msi file is used for a new Host installation, not for updating existing installations.

Unticking the "Generate..." check box in this step only makes sense if you are going to update existing Host installations. That is, if you want to update the server address (e.g. change it from public to a self-hosted one) without changing the Internet-ID codes already assigned to Hosts.

Hosts not auto-imported into the RU-address book

Conrad, Support (Posts: 2953)

Mar 09, 2018 5:06:33 am EST

Hi Espen,

Do you mean the 3rd step of the configuration process, correct?

Hosts not auto-imported into the RU-address book

Conrad, Support (Posts: 2953)

Mar 09, 2018 5:04:10 am EST

Hello Espen,

Thank you for your message.

However, when deploying new hosts with a customized .msi file, none of the hosts are imported into the address book.

Provided that you enabled the auto-import option on the server (see how in this document), the Hosts should get automatically added to the designated folder. If they aren't, then perhaps they cannot even connect to the server in the first place.

Also, the 5 hosts i`ve installed it on, everyone says Offline/Unknown even though they are up and running, and i am able to remote them.

This might confirm what I said above. The Hosts cannot connect to the server for some reason. That's why they don't get imported into the address book - the server simply doesn't see them.

In order to troubleshoot Host -> Server connectivity please check this document https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/ .

Hope that helps.

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