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RU on windows 2k12 not working

Conrad Sallian, Administrator (Posts: 1617)

Jan 30, 2014 4:35:03 pm EST

Hello Salam,


Sorry for the late reply.

If the Host's icon has a grey circle it means that the Host cannot establish outbound connection to a mediation server. Please, check this KB article http://www.remoteutilities.com/support/kb/206/

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Connection Problem
Can't connect to host

Conrad Sallian, Administrator (Posts: 1617)

Jan 30, 2014 4:26:12 pm EST

mratner wrote:
Conrad,

There is something I don't understand. Most large organizations do not allow any outbound traffic and a proxy (commonly HTTP or SOCKS) is used for outgoing communications. The applications that have proxy support do *not* require any open outbound ports to work; all they need is to be able to talk to the internally accessible proxy port (normally 8080 for HTTP or 1080 for SOCKS). If an app has proxy support, and Remote Utilities does, it shouldn't need any other outbound ports open.

This makes me think of two things: either there is something unique in RU's proxy settings that I am not aware of, or RU's proxy support does not work.

Thank you,
-Michael

Couple of questions:

1. Did you configure the MSI file using the MSI configurator? If  so , did you enable Internet ID during configuration? Looks like this can be a duplicate ID issue.

2. Specifically what type of proxy is used in your organization?

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2 or more account host same viewer
How to manage 2 or more licenses in the same viewer, if possible, or an alternative.

Conrad Sallian, Administrator (Posts: 1617)

Jan 30, 2014 4:19:43 pm EST

Joan Miramontes wrote:
Dear support team.

As the IT guy in the family i always in the need to provide support for family. in my case at least 25 relatives with weekend questions.

how can i manage to divide them in two groups and be able to connect to them.
can i make an account license free with 10 of their computers for the family on my moms side
and make another account license free with other 10 computer on my dads side.
then from my computer with my viewer connect to any of those 20 computers?

if not is there a workaround?

Regards

Joan,

Thank you for your question. But unfortunately, according to our EULA one person or company cannot generate and use more than 1 free license for 10 remote PCs. Please, refer to our Licensing page http://www.remoteutilities.com/buy/licensing.php

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Access Network Shares/Drives

Conrad Sallian, Administrator (Posts: 1617)

Jan 29, 2014 10:50:03 pm EST

Hello Omar,

Network drives in the File Transfer mode are not yet supported. We'll implement this in one of the future versions.

Thanks.

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Connecting to not licensed Host with Internet-ID
Connecting to not licensed Host with Internet-ID

Conrad Sallian, Administrator (Posts: 1617)

Jan 29, 2014 1:29:18 pm EST

Hello Dimitar,

Thank you for the kind words!

Is it true that connection to the host may be done only from viewer with license which match to host license?



No. You can connect from any Viewer.


What is wrong in my scenario?
Is this correct?



Your scenario is ok. We do not force-check Host license on the Viewer side. But you won't be able to work with more than 10 remote hosts in your Viewer, if they are registered with a free license.  

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mouse button order

Conrad Sallian, Administrator (Posts: 1617)

Jan 29, 2014 1:18:11 pm EST

N W wrote:
Is there a way to swap the mouse button order in the remote utilities interface?

If I connect to a PC where the user has set up their mouse as a left-handed mouse then the left and right mouse buttons are reversed and it's very difficult to control the remote PC

I know I can change it on the remote PC but then I have to remember to change it back, so it's a bit inconvenient.

I'm a convert from LogMeIn (I way prefer the Remote Utilities interface) and in LogMeIn I had no problems with the mouse button order.

Thanks

Thank you for your message. No, currently there's no such feature. But I will add it to our wish list. I'm also moving the topic to the "Feature suggestions" forum.

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Desktop & Portable Uses
Can portable viewer be used if free license used on desktop?

Conrad Sallian, Administrator (Posts: 1617)

Jan 29, 2014 9:36:23 am EST

Thank you for your message.

You can use the portable Viewer as you like, just like the desktop Viewer. License is applied on the Host side, not the Viewer side. As long as your Hosts are licensed, you can connect to them from any number of Viewers.

Hope that helps.  

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TrendMicro, VIPRE, McAfee detected rmansys.ru dangerous C&C server.

Conrad Sallian, Administrator (Posts: 1617)

Jan 28, 2014 4:24:12 pm EST

mussels cockles wrote:
[img]C:\Admin\TrendMicro Dangerous.JPG[/img]Hi
Trend is saying http://mansys.ru/... . is Dangerous in the Web Reputation log.
Please can you white list with Trend?
many thanks[img]file:///C:/Admin/TrendMicro%20Dangerous.JPG[/img]

Hello,

Well, we can only send a false positive request, but it seems like antivirus software vendors do not even consider such requests from other software vendors. However, if the user themselves would send such a false positive request (in some antivirus programs it can be done right from within the program) - that would be great.

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Connection Problem
Can't connect to host

Conrad Sallian, Administrator (Posts: 1617)

Jan 28, 2014 12:13:42 pm EST

mratner wrote:
Thank you for the quick reply - I appreciate it.

Actually, after much closer look, it turns out that the blue circle on the icon appears right after I start the Host but disappears after 30-40 seconds. The proxy settings are exactly as in my browsers on the same computer (using port 8080).

I'm seeing an error in the Host's log:

2014-01-27 20:50:41:636 34 RUT Host 56005 is started. Windows 6.1 32bit
2014-01-27 20:50:42:030 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:47:800 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:53:563 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:59:326 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:51:05:091 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:51:05:615 63 Exception: DisconnectCount (EIdException). Information
2014-01-27 20:51:10:619 96 Internet-ID ErrorCode <> 0 Error code: 1
2014-01-27 20:52:11:025 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:52:11:547 63 Exception: DisconnectCount (EIdException). Information
2014-01-27 20:52:16:551 96 Internet-ID ErrorCode <> 0 Error code: 1

In "Information" I see this:
---
Stack list
(0035B087){rutserv.exe } [0075C087] Unknown function at TMethodImplementationIntercept + $2F0AB7
(000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D

Does this shed any light on what the problem might be?

Thanks,
-Michael

Michael,

If the circle beside the icon stays grey, it means that the Host hasn't been able to establish an outgoing connection to our intermediary server.

Please, note that although the Internet ID connection is supposed to be used for firewall bypass/traversal, it still requires some outgoing ports to be open for work. In some organizations network policies are so strict that they block all ports except those absolutely necessary for web browsing and e-mail.

Check this knowledge base article for more information on what ports should be open for what type of connection:
http://www.remoteutilities.com/support/kb/53/

Hope that helps.

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Disconnect from Host Side
Is "Stop RUT Host" or "Stop Host" the only way to disconnect a viewer from the host side?

Conrad Sallian, Administrator (Posts: 1617)

Jan 27, 2014 6:42:51 pm EST

Hello Travis,

You can disconnect the Viewer in a couple of different ways:

1. By stoping the Host service. You can do that by using the "Stop Host" item in the context menu or in Windows Start -> Remote Utilities - Host -> Stop Host. You can also stop the Host service (rutserv.exe) in the list of processes.

2. By clicking on the X button in the notification panel (provided that option to show notification panel is enabled in the Host settings).

Stopping the Host like described in p. 1 is available only when you are an "administrator" on the remote machine. That is, a "user account" won't be able to stop the process without admin rights. However, p. 2 is always available for any account.

Hope that helps.

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