Conrad Sallian's community posts

where is address manager list

Conrad, Support (Posts: 2953)

Mar 09, 2018 4:57:06 am EST

Hello John,

Thank you for your message.

I'm not sure I know the answer but I will forward your question to our development to clarify.

I ask because I want to preserve this address book file list and checked/unchecked status when switching between versions of the viewer.

Just curious, why would you want this?

Language of host

Conrad, Support (Posts: 2953)

Mar 09, 2018 4:52:47 am EST

Hello,

Yes, you can change host language as well as other settings using the Remote Settings feature.

Hope that helps.

Viewer window size

Conrad, Support (Posts: 2953)

Mar 06, 2018 1:10:28 pm EST

Hi Ton,

Does the window size change each time you connect to different Hosts, or does it change even when you connect to the same Host?

For example, you connected to Host A and resized the window to your liking. Then you closed the session, reconnected to that Host again and opened the session window. Does the window keep its size or do you have to resize it again?

(public ID server) Connections Constantly Dropping

Conrad, Support (Posts: 2953)

Mar 06, 2018 5:51:08 am EST

Hello Jack,

It's hard to say what exactly that might be, looks like general network problems. Do you have issues with that one Host or all of your Hosts? It is important to isolate the issue first to at least figure out where the problem occurs.

(public ID server) Connections Constantly Dropping

Conrad, Support (Posts: 2953)

Mar 05, 2018 4:41:56 pm EST

jackk wrote:

Viewer is 6.8.0.1
Host is 6.8.0.1

Please, check the Host log. You can find it in C:\Program Files(x86)\Remote Utilities - Host\Logs\ . If you see any errors there, such as Socket Error #11001 this may point at Host having troubles getting connected to our intermediary server. I assume that you are using an Internet-ID connection rather than connecting directly using the Host's IP address.

(public ID server) Connections Constantly Dropping

Conrad, Support (Posts: 2953)

Mar 05, 2018 4:26:11 pm EST

Hello Jack,

Have you updated both modules - Viewer and Host - to the most recent version? Remember that if there is a version mismatch between Viewer and Host all kinds of issues can happen.

How to run another IP from the same LAN

Conrad, Support (Posts: 2953)

Mar 05, 2018 6:20:17 am EST

Hello Efraim,

With Remote Utilities you cannot connect in to your mobile phone. You can only connect from it to a remote PC using Remote Utilities mobile client. It does not make sense to add your mobile IP address to the Viewer address book.

AUTO-RECONNECT

Conrad, Support (Posts: 2953)

Mar 05, 2018 6:17:38 am EST

Hello Michael,

Thank you for your message.

Sorry, but there is no such setting. This process is automatic. You should check your Internet / network connection to address the root cause and eliminate the cause of packet loss. Perhaps, there is some security software or policy in place that prevents the network from working normally.

How to run another IP from the same LAN

Conrad, Support (Posts: 2953)

Mar 02, 2018 4:59:38 pm EST

Hello Efraim,

Thank you for your post.

Could you please clarify what you mean by running another IP address?

Viewer remote to host immediately sleep by moving mouse

Conrad, Support (Posts: 2953)

Mar 01, 2018 5:05:27 pm EST

Hi Phann,

I'm not sure this is caused by Remote Utilities. The program doesn't affect or change your power options or screensaver settings.

Thanks.

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