Forums

Question on Business Class License - One "Operator"
over 10 computers

Conrad Sallian, Administrator (Posts: 1573)

Jan 23, 2014 1:22:47 pm EST

Herb Salls wrote:
Oh OK, I get it. The license key isn't embedded in the Viewer - it's on the host. Therefore I can install the Viewer wherever and whenever I need it, right? So my back up op can have the viewer on his screen. Very handy...

Cool!

Correct.

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Host not found

Conrad Sallian, Administrator (Posts: 1573)

Jan 23, 2014 12:12:10 pm EST

Scott Berg wrote:
Seem to be having the same problem as in the android forums.

No matter what I put in the box, be it the internet id, my internet ip or even the internal network ip I keep getting the host not found error.

I'm on the latest version of both ipad app and the windows host app

Is it a bug in the program or is it something I'm doing wrong?

Hello Scott,

It looks like a firewall/antivirus issue. First, check the Host side and I recommend doing that with the Internet ID. Make sure that you can see a blue sphere/circle beside the Host icon. It means that the Host successfully connected to a mediation server.

Then type the Internet ID into the mobile Viewer exactly (i.e. it's case-sensitive) as it is shown in the Host and try to connect. If it doesn't connect, then the problem is on the Viewer side. Is there any mobile firewall/antivirus or other security software on your phone that might affect connectivity?

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Question on Business Class License - One "Operator"
over 10 computers

Conrad Sallian, Administrator (Posts: 1573)

Jan 23, 2014 10:56:10 am EST

Herb Salls wrote:
Hi - Found Remote Utils. Great looking stuff. I am scrambling around trying to fix what LMI broke with their recent announcement...

I want to purchase the "one operator" license of RU for our small business (<40 workstations). It's enough of a cost savings over GoToMyPC for our size operation to warrant a purchase of something pro level as this appears to be.

Question: I will be the one operator almost 95% of the time. But, I go on vacation for 2 weeks. I need to have someone cover. How does RU want me to handle this? IOW, am I permitted to "transfer" the one operator license to a second party inside our building on his machine and take it off of mine? Or let's say I retire. Same deal. How does the "one operator" system work when the original "one owner" is out?

Thanks.

HoibO

Hello Herb,

Thank you for your question!

The actual module that you register with your product key is the Host module on the remote PC. Only with the "per operator" license the number of Remote PCs is unlimited.

You can register remote PCs en masse, or embed your product key into the Host installer, or even register the remote PC "on demand". That's why it's handy to keep your license key in the license key storage in the Viewer to use when needed.

The License Key Storage in the Viewer is for convenience, that is to store your license at hand. You can install as many Viewers on as many machines as you need and add your product key there to the storage. If you own 1 "per operator" license, it means that you can work from one Viewer machine at a time, any machine. There's no hardware binding.  

Again, one machine doesn't mean one concurrent connection/session. You can establish as many concurrent connections from the same machine to as many PCs you need.

The fact that we ask to register Hosts, even with the operator license, is for a reason. This helps us support and offer two very different licensing models (per remote PC and per operator).

Hope that helps. Please, don't hesitate to ask more questions.

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Keyboard assignments
Enable a customizable key to toggle between "full control" and "view only" modes

Conrad Sallian, Administrator (Posts: 1573)

Jan 23, 2014 8:50:21 am EST

Hello Michael,

Thank you for our suggestion. We will add that to our wish list.

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Bug version 5.6.0.3
XP-8

Conrad Sallian, Administrator (Posts: 1573)

Jan 23, 2014 8:29:19 am EST

Robert Langren wrote:
Not fixed 5.6.0.5

Hi Robert,

Hm. Perhaps it's just hard to say from here what exactly is the problem until we see that with our own eyes. Are you available for a support session? We could connect to your Viewer PC (just install the Host on it) and then try to diagnose the issue by trying to connect from your Viewer to the Windows 8.1 Host.

Please, send a message to support@remote-utilities.com and let us know what date and time is suitable for a remote session. Thanks!

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keyboard shift key
shift key doesnt work on host

Conrad Sallian, Administrator (Posts: 1573)

Jan 22, 2014 10:32:55 pm EST

Michael Taylor wrote:
I just noticed when I need to type a capital letter I usually use shift key but its not working, also if I need to type a sybol I would type shift+4 for $ but it doesn't seem to work on any of my host computer when using the viewer

I just noticed 5.6.0.5 was released this version seems to have fixed this issue

thank you

Hi Michael,

You are welcome. If the issue comes up again, don't hesitate to let us know.

Thanks.

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nt security
username and domain get switched

Conrad Sallian, Administrator (Posts: 1573)

Jan 22, 2014 10:07:26 pm EST

Michael Taylor wrote:
I noticed you changed licensing so I decided to try it on my work PC, I selected nt authentication
when I launch my work pc (this is using internet id) it prompts for username, password and domain, I input all proper credentials and it works. if I close the remote session and logoff and then attempt to connect/logon again the username and domain is prefilled. username is saved in the username field and domain is saved in the domain field all is good thus far. however if I logoff and then close out of the viewer then open the viewer up again and then try to connect/login to my work pc the username field is filled in with the domain name and the domain field is filled in with the username. (fields are reversed) this happens every time and easily reproducible.

this is with the latest version 5.6.0.5

thank you

Hi Michael,

That's weird :) We'll check it, thanks!

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Bug version 5.6.0.3
XP-8

Conrad Sallian, Administrator (Posts: 1573)

Jan 22, 2014 4:30:57 pm EST

Robert Langren wrote:
Bug looking (Windows 8.1), Viewer -> "Properties", "Color and CPU", 15 bits (32676 colors) -> connected Host (Windows 8.1) = error. Please fixed.

hello Robert!

Please, upgrade to version 5.6.0.5 released today and let us know if the issue still persists. Thanks!

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ctrl-alt-del

Conrad Sallian, Administrator (Posts: 1573)

Jan 22, 2014 4:18:16 pm EST

sabada wrote:
If there is no way from the Android viewer, it's not much use.

Hello,

Currently, there is no "Send Ctrl+Alt+Del" command. It will be though in one of the upcoming updates.

Thank you!

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Free Edition
Free Edition

Conrad Sallian, Administrator (Posts: 1573)

Jan 21, 2014 9:55:01 pm EST

david glick wrote:
not sure I understand response. If I sign up now and generate a free license I can use that same license on all my familys system 30+ ( of course not at same time ) Or if I wait to long then your new license plan is limited to only 10 correct?

Correct :) In a day, we are planning to entirely replace our old personal-only license with unlimited remote PCs with a free "business+home" license for 10 remote PCs. But all the previous free license keys will still work.  

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