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Using Free Edition To Replace LogMeIn

Conrad Sallian, Administrator (Posts: 1573)

Jan 25, 2014 4:05:38 pm EST

greenseed666 . wrote:
As many of you already know [censored] will no longer gave free access to is service.

I am a advance used and as it i will very often help a friend doing something or fixing something on is computer, i do this for free so it hard for me to pay for a solution but then i found "RemoteUtilities" Awesome tool to remote control desktop and bypass Firewall and NAT-traversal.

I am currently using a free license to control 14 friends computer, working exactly as planned for the NAT-Traversal with the callback feature, i created, very easily i must say, a auto install executable so my friend just have todo 1 click to install the receiver host software.

I do this post in the hope Search engine spider bot will track it and help other user like me find a replacement solution for [censored] for free or at a low cost in comparison to other similar service.

You can be sure i will push this tool with a commercial license at work

Thanks again for this good tool and letting us using it for FREE

Thanks Thanks Thanks and many more thanks will come from my friend i am helping


P.S. You should not censor the word "L0GMEIN" search engine will do the link here and it for you that a big + will come, tips from a SEO expert

Thank you very much for the kind words! We really appreciate your feedback.

Ok, we've removed Logmein from the censored list :)

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Blank screen on host
Blanking the screen of the host computer

Conrad Sallian, Administrator (Posts: 1573)

Jan 25, 2014 3:31:55 pm EST

Jeff Mulder wrote:
Knowledge Base

Hello Jeff,

It seems like you have Windows 8 on the remote Host. Due to some "peculiarities" of the screen capture process on that operating system, the blank screen feature does not work properly for now on Windows  8. We have scheduled fixing this in the next minor release (version 5.7).  

Thanks!

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iOS Ctrl + Alt + Del
How to sent Ctrl Alt Del from iPad Viewer?

Conrad Sallian, Administrator (Posts: 1573)

Jan 25, 2014 7:47:25 am EST

Hello Paul,

Thank you for your message. We should apologize :) This feature has  not yet been added but will be available very very soon.

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Alpha-blending
Trying to view/run Advanced System Care

Conrad Sallian, Administrator (Posts: 1573)

Jan 25, 2014 7:45:20 am EST

Jim Tracey wrote:
When trying to run Advanced System Care remotely the "window" does not display even though the software is open on the host machine. Enabling "capture alpha-blending windows" under additional properties of the host machine corrected this issue when accessing via a windows machine, but there is no such setting via Android. Any suggestions?

Hello Jim. This setting is not yet available in the mobile client. We'll add it very soon in one of the nearest releases. Thanks!

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Host not found

Conrad Sallian, Administrator (Posts: 1573)

Jan 24, 2014 10:35:23 pm EST

Scott Berg wrote:
Do you know when that might be?

Having a functioning ipad app will be really useful to me.

Thank you

We need to implement logging in the mobile version first. This will be done in one of the nearest updates. Without logging, it's hard to find the problem, it would be just guesses.

Meanwhile, could you please send us Host logs to support@remote-utilities.com. They are located in C:\Program Files\Remote Utilities - Host\Logs . You can zip the Logs folder before sending. In the message, please also specify in approximately what time of the day you were attempting connection from iPad. Since you were also connecting to the Host from the desktop Viewer, we need to distinguish that somehow.

Thanks!

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Protecting host from closing

Conrad Sallian, Administrator (Posts: 1573)

Jan 24, 2014 10:00:33 pm EST

Jamie Ward wrote:
Well I guess if that setting will prevent a user from right clicking the host icon and shutting it down, then yes.

I would want a password confirmation after a user clicked close host before the host would actually be closed.

Jamie,

To prevent the user from shutting down the Host, use the "Hide Stop  Host menu item" option in Settings for host -> Options -> General tab.



That is, first enable this option and then protect the Host with settings. This way the remote user will neither be able to stop the Host, nor change its settings.

Hope that helps.

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Protecting host from closing

Conrad Sallian, Administrator (Posts: 1573)

Jan 24, 2014 9:30:24 pm EST

Thank you for the kind words!

Perhaps you are looking for this one http://www.remoteutilities.com/product/features/settings-protection.php

To access the dialog, right click on the Host icon, select Settings for Host -> Settings protection.

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Not displaying LMI App when opened from next to clock

Conrad Sallian, Administrator (Posts: 1573)

Jan 24, 2014 9:29:32 pm EST

Mark D wrote:
Ah ha. That did the trick. Thanks for that as had me head scratiching and plying with settings but didn't look at "alpha-blending"! Actually this was also an issue if opening the Remote Utilities Config settings from next to clock. One could open it but not select the Drop down to show the settings. All is well now. Thanks again.

Each software has its quirks :) The alpha-blending related question has become so legendary among our support team, that we even made a separate KB article for it.

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Not displaying LMI App when opened from next to clock

Conrad Sallian, Administrator (Posts: 1573)

Jan 24, 2014 9:04:08 pm EST

Mark D wrote:
Hi,
When I open Log-Me-In from the bottom right (next to clock) the configuration page should appear on the main screen but doesn't. It shows as though it is open looking at the Task bar as I can see the Icon.
As a Test, If I connect to the PC using MS RDP and check, I can see the LMI App screen without issue. I have tested this on 2 PC's (XP and Win7) and same problem exists.

Why is Remote Utilities hiding this app from showing on main screen?

PS: I checked other APPs located near the clock and when double clicked them they open and show fine.

Hello Mark,

Perhaps, the application uses some sort of alpha-blending. Here's the workaround http://www.remoteutilities.com/support/kb/209/

Thanks.

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Free Licence with Multipe Users Query please
How many licences required on since PC accessed by Multple users

Conrad Sallian, Administrator (Posts: 1573)

Jan 23, 2014 9:20:05 pm EST

So are saying that, one can have unlimited numbers of users connect to the Host PC (as long as those users don't have more that 10 remote hosts in their Viewers).

A Host can accept multiple incoming connections, including simultaneous ones.


Does this mean that If I had 10 X remote hosts in my Viewer, I could remove 5 and then add 5 others later as long as I know the remote Host ID? Is that correct?



Yes. Just don't forget to unregister (there's a feature/option) the Host you no longer use. You can transfer your license from one Host to another. For the Free License, the total number of registered Hosts should not exceed 10.

For simplicity's sake, forget about the Viewer for a while. Think Host. 1 Person (or Business) can have 1 Free License product key that can be used to register 10 Hosts. That's it. The Viewer is just a free module that allows you to connect to the Host. Yes, it has some protection measures implemented, but the primary protection measure is the EULA itself.  

Hope that helps.

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