Jamie Ward wrote: The ability to select a certain monitor in dual screen setups doesn't always work for whatever reason. I haven't been able to pin it down as of yet. Sometimes clicking the monitor selection button in the toolbar gives you a choice, sometimes it doesn't.
This happens on two of the machines that I control remotely as well as locally (within the LAN).
Any advice to make this function correctly and troubleshoot?
Couple of questions:
1. Is that behavior seen when you connect via Internet ID only, via an IP address or both?
2. In what time after the connection has been established you try to switch monitors? Immediately or in a certain time passed (say a minute or two)?
Salam ELIAS wrote: Thanks Conrad, I have already followed instructions in this Kb, even I turned off windows 2012 firewall but still the circle is grey and getting the 96 error code in the log. I even stopped the windows firewall service in the services panel but it did not help.
Can you please zip the log files and send it over to email@example.com?
UPDATE: We no longer provide links to download old versions. If you need older versions of Remote Utilities, please request them via a ticket.
Remote Utilities no longer supports Windows 2000. If errors occur when you install the latest version of the Host on the Win2K system, you can download request and try one of the older versions.
However, please note that:
- You use a previous version at your own risk - We neither provide technical support for previous versions nor fix bugs in them - Free 10-remote-PC business license does NOT work with versions older than 18.104.22.168 - The only way to use an old version beyond the 30-day trial period is to purchase a commercial license
P.S. You can connect to an older Host with the latest Viewer though.
Dimitar Angelov wrote: Thank you for the fast response! Excuse me that my next question is not about licensing(this group), but is in context in my test case. I have generated "shared secret" on my host, but I can connect to it only with Internet-ID and password. Is it "shared secret" feature of paid license only?