Conrad Sallian's community posts

Hello Carlos,

It's about this window https://www.remoteutilities.com/support/docs/first-connection-warning/

Hello Sulley,

Also I should mention, that on another PC I have T**mViewer installed as well, but RU software works fine there. So, I believe, T**mViewer is not the reason of the issue.

That is no doubt. We were never reported of any conflicts with any remote access software, including TV.

Hello Sulley,

Thank you for your post.

Are there any other utilities/software installed that may use the keyboard or clipboard somehow? Like clipboard helpers, touch-typing learning apps etc.

Hello Alex,

Could you please try the latest beta and see if the issue persists. You can download it from here https://www.remoteutilities.com/download/beta.php . Note that if you upgrade you should upgrade both modules, Viewer and Host, for proper testing results.

Thanks.

Hello,

Unfortunately, we couldn't reproduce this issue. What Host version do you have? You can view the Host version if you right click on the Host icon in the system tray and select "About Remote Utilities...".

Hello Mario,

If you are using your ID server as you mentioned, the IP address of the Host computer has nothing to do with remote connection. You are connecting to your Host through your ID server, which acts as an intermediary.

If there is direct connectivity with that Host, i.e. via a Local Network, you may try using direct connection instead of Internet-ID https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/

Hello,

Thank you for the report. We will test it and get back to you.

Hello,

The user-agent is currently not sent. Sending any user-agent value here may cause problems when working with certain proxy server types.

Hi Mario,

I do select one in remote utilities but could it be this is confusing host software and is trying to switch between interfaces which is causing issues then?

I am curious where in Remote Utilities interface you can select a network interface to use. :) We used to have network interface binding in the program but we removed that feature long time ago.

Could you post/attach a screenshot of the dialog window?

Thanks.

Hello Mario,

We received the log, thank you.

Unfortunately, the log didn't show any serious errors or something that would explain why this specific Host has issues connecting. If it's possible, could you try to connect this Host to the Internet via another network interface (e.g. Wi Fi or mobile network) and see if the issue persists. This will help isolate the problem and see if it's indeed the network/router to blame or something else.