Conrad Sallian's community posts

Hello,

Thank you for your message.

Your observation makes sense. We will review it and see what we can do.

Hello Mohammad,

If you are going to update existing installations, it all depends on what you select in the last step of the configuration process. Basically, you have three options - update everything, update everything except security settings (i.e. passwords and permissions), or skip updating settings (in which case only the program files themselves will be updated). There is a table on the page that lists all possible combinations, see the link above.

Here by "updating" I mean not only product version update, but also deploying a new package of the same version, which might be the case if you want to update Host settings on already deployed Hosts.

Hello Richard,

Do you have SSD drivers in your system? There are some known issues.

We tested this updates several times in our laboratory but update went seamlessly and the Host started normally as it should. Perhaps, it has something to do with specific hardware.

Hello Nick,

Thank you for your suggestion. I will forward that to our developers and ask them to note it down.

Hello RJ,

It might be a problem with msi temporary files/cache. This knowledge base article can help:
https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/

Let me clarify by previous post. I assume that you use the MSI Configurator to build/configure your custom Host installer before the deployment. If you don't,  (i.e. if you deploy the vanilla Host) won't be able to have the Internet-ID code get generated automatically, since in the vanilla Host this option is turned off by default.

Hello Mohammad,

Thank you for your post.

By default, none of the hosts acquire an Internet-ID from custom server automatically. I have to right-click host icon in taskbar, click on Internet-ID connection settings, enter configuration password and click a button to get a new ID. I want this to be done by default.

You should enable Internet-ID generation on the Internet-ID tab of step 3 of the MSI Configuration process.

Hope that helps.

In a sense, yes. But for some reason antivirus software are especially hostile towards keylogging while screen recording is not that frowned upon.

Hello Nikolai,

Unfortunately, no. Remote Utilities respects the privacy of remote users.

Hello David,

The site uses a valid EV SSL certificate. You can check the server in this  SSL Certificate Checker by Digicert. Just enter "www.remoteutilities.com" in the field, select "Check for common vulnerabilities" and click "Check server".  

As for this notorious Windows 10 update, here is also a related discussion.