Conrad Sallian's community posts

Thank you for the kind words!

We are currently working on Viewer for Mac. As for Host, it will be available some time later after we first release the Viewer.

Hello Douglas,

Thank you for your message.

Are you connecting using direct connection or Internet-ID connection?

Hi John,

Thank you for the information!

Forgot to add that you can also experiment with color depth and especially FPS to reduce traffic. See the "Color and CPU" tab in connection properties.

Hello Marty,

Thanks for the details.

I also tried port forwarding and callback for testing direct connection (which I believe is the same as setting up RU Server), and sound was slightly improved but nowhere near usable. Even Windows system sounds were non-existent.

Technically, direct connection is not exactly the same as setting up RU Server. Basically, there are two connection types:

Direct connection
Internet-ID connection

An Internet-ID connection, in turn, can be set up using either our public servers (default option) or your self-hosted server. If your self-hosted server is located on your premises  - e.g. in the same network as the Viewer -  then the performance of an Internet-ID connection becomes almost as good as that of a direct connection. This is because it takes the network packets very little time to travel between your Viewer and self-hosted server so the only significant part of the route is that between self-hosted server and Hosts.

I suspect RU just doesn't do sound very well over slow connections. Whilst we are on ADSL, it is a very congested network and I'm only getting 0.4Mbps upload despite having a 1Mbps sync speed. I also have a 1920x1080 resolution which is unchangeable so there's little more I can do to reduce the data.

I can recommend that you enable the "economy mode" and see if it makes a difference.  It's in connection properties, the Network tab/section.

Hi John,

No problem, glad to hear the issue is no longer. We'll perhaps come up with a status page soon so that users can quickly check our service uptime at any moment.

Hi John,

Thank you for your message.

Not a single downtime for very long. Try to ping id.remoteutilities.com in the command line - do you receive any response?

Hello Marty,

As Cristian has mentioned, using the self-hosted server (specifically, the relay server role) can significantly improve connection speed and performance.

However, I also recommend that you try out version 6.9 beta. In this new version we implemented some changes to screen capture as well as authorization mechanism for slower connections. This is from our release notes:

The remote screen transfer speed of dynamically changing content (e.g. videos) over slow connections has been increased.

Thanks!

westmindltd wrote:

No solution then. We are left in limbo with RU. Time to move on.

I am really sorry for BitDefender. Antivirus software is supposed to protect users, not to ruin their data and business processes.

Meanwhile, yesterday we received responses from AVG and AVAST to our false positive submissions . They acknowledged that the detection was incorrect and would be removed within 24 hours. In fact it has already been lifted according to a recent check.

Hello Alex,

Our brand representative cannot post on Spiceworks because we discontinued our vendor membership. The reason why we did so was that we didn't agree with Spiceworks vendor policy in certain respects.  

Otherwise, Spiceworks is great and we have a lot of followers and customers there.