Conrad Sallian's community posts
FR: Linux, Mac - Host
unable to create IP white list
Hello Douglas,
Thank you for your message.
Are you connecting using direct connection or Internet-ID connection?
Thank you for your message.
Are you connecting using direct connection or Internet-ID connection?
Remote utilites wont see connections
Can't get reliable sound capture
Can't get reliable sound capture
Hello Marty,
Thanks for the details.
Direct connection
Internet-ID connection
An Internet-ID connection, in turn, can be set up using either our public servers (default option) or your self-hosted server. If your self-hosted server is located on your premises - e.g. in the same network as the Viewer - then the performance of an Internet-ID connection becomes almost as good as that of a direct connection. This is because it takes the network packets very little time to travel between your Viewer and self-hosted server so the only significant part of the route is that between self-hosted server and Hosts.
Thanks for the details.
Technically, direct connection is not exactly the same as setting up RU Server. Basically, there are two connection types:I also tried port forwarding and callback for testing direct connection (which I believe is the same as setting up RU Server), and sound was slightly improved but nowhere near usable. Even Windows system sounds were non-existent.
Direct connection
Internet-ID connection
An Internet-ID connection, in turn, can be set up using either our public servers (default option) or your self-hosted server. If your self-hosted server is located on your premises - e.g. in the same network as the Viewer - then the performance of an Internet-ID connection becomes almost as good as that of a direct connection. This is because it takes the network packets very little time to travel between your Viewer and self-hosted server so the only significant part of the route is that between self-hosted server and Hosts.
I can recommend that you enable the "economy mode" and see if it makes a difference. It's in connection properties, the Network tab/section.I suspect RU just doesn't do sound very well over slow connections. Whilst we are on ADSL, it is a very congested network and I'm only getting 0.4Mbps upload despite having a 1Mbps sync speed. I also have a 1920x1080 resolution which is unchangeable so there's little more I can do to reduce the data.
Remote utilites wont see connections
Remote utilites wont see connections
Can't get reliable sound capture
Hello Marty,
As Cristian has mentioned, using the self-hosted server (specifically, the relay server role) can significantly improve connection speed and performance.
However, I also recommend that you try out version 6.9 beta. In this new version we implemented some changes to screen capture as well as authorization mechanism for slower connections. This is from our release notes:
As Cristian has mentioned, using the self-hosted server (specifically, the relay server role) can significantly improve connection speed and performance.
However, I also recommend that you try out version 6.9 beta. In this new version we implemented some changes to screen capture as well as authorization mechanism for slower connections. This is from our release notes:
Thanks!The remote screen transfer speed of dynamically changing content (e.g. videos) over slow connections has been increased.
RU removed by Bitdefender
I am really sorry for BitDefender. Antivirus software is supposed to protect users, not to ruin their data and business processes.westmindltd wrote:
No solution then. We are left in limbo with RU. Time to move on.
Meanwhile, yesterday we received responses from AVG and AVAST to our false positive submissions . They acknowledged that the detection was incorrect and would be removed within 24 hours. In fact it has already been lifted according to a recent check.
Spiceworks
Hello Alex,
Our brand representative cannot post on Spiceworks because we discontinued our vendor membership. The reason why we did so was that we didn't agree with Spiceworks vendor policy in certain respects.
Otherwise, Spiceworks is great and we have a lot of followers and customers there.
Our brand representative cannot post on Spiceworks because we discontinued our vendor membership. The reason why we did so was that we didn't agree with Spiceworks vendor policy in certain respects.
Otherwise, Spiceworks is great and we have a lot of followers and customers there.