Does this means that the pc has to deleted in all instances of the Viewer before it is freed in the license.
You don't have to remove the record in your Viewers at all. Simply unregister the Host and you are done. Your Viewers will then treat that record as an expired trial and it will no longer add to your total license count.
Ps. on the lighter side of things. Just struggle with connecting to a new install until I realised that in the Viewer the last digit of the Internet Id was missing. =(
We have been moving to a new website hosting provider and it seems like your last message to this thread was posted right during the migration. So I'm quoting it below:
I installed the latest version of the Graphics Card driver (Intel 82945G) and MSXML 4.0. Unfortunately, it has the same problems than before. I tested 5.3 and 5.1 versions.
It is important to note that these machines are industrial HMIs (Human Machine Interface), with TouchScreens from Elo company.
I tried to use a freeware VNC and it is working*.
Is there an error log somewhere that can give me more info?
Answering your question - currently we don't have any more ideas on what could possibly help you with this issue. Nonetheless, I've requested our developers to see if it's still possible to find a workaround. I'll get back to you soon.
1. Uninstall the Host. 2. Open Windows registry, locate the key "HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities" and wipe/delete it. 3. Install the Host again, preferably the oldest version available in the sticky. 4. Reboot the machine.