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Decommisioning Old PC's - Forgot to unregister RU client

Conrad Sallian, Administrator (Posts: 1738)

Nov 16, 2014 2:26:23 pm EST

Hello Michel



Does this means that the pc has to deleted in all instances of the Viewer before it is freed in the license.

You don't have to remove the record in your Viewers at all. Simply unregister the Host and you are done. Your Viewers will then treat that record as an expired trial and it will no longer add to your total license count.  


Ps. on the lighter side of things. Just struggle with connecting to a new install until I realised that in the Viewer the last digit of the Internet Id was missing.  =(

All is well that ends well  :)

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mac viewer?

Conrad Sallian, Administrator (Posts: 1738)

Nov 03, 2014 7:15:35 pm EST

John,

Thank you for the kind words. Very soon we'll release version 6.0 and then will immediately get down to implementing next priorities, Mac support among them.

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mac viewer?

Conrad Sallian, Administrator (Posts: 1738)

Nov 03, 2014 2:58:18 pm EST

Hello John,

We are going to implement full support for Mac in the next year. The Viewer will go first, and then possibly the Host.

Thanks.

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Duplicated ID

Conrad Sallian, Administrator (Posts: 1738)

Nov 03, 2014 9:46:52 am EST

Hello Sakari,

Does the issue still persist?

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Link to older versions

Conrad Sallian, Administrator (Posts: 1738)

Nov 03, 2014 9:33:18 am EST

Hello Victorio,

I've responded via the ticket.

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black screen

Conrad Sallian, Administrator (Posts: 1738)

Nov 01, 2014 1:54:00 pm EDT

dongcheol shin wrote:


could you connect my host pc? i can tell you internaet id and password.

Remote session isn't necessary because the problem is apparently on the Host side - we'll see the same black screen in the Viewer as you do.

Please, follow this KB article http://www.remoteutilities.com/support/kb/210/ . Double check that you have recent graphics card driver installed.

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black screen

Conrad Sallian, Administrator (Posts: 1738)

Nov 01, 2014 1:00:47 pm EDT

Hello,

Thank you for your message.

Please, reboot the Host PC and try the Full Control/View mode again to see if it works.

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Link to older versions

Conrad Sallian, Administrator (Posts: 1738)

Oct 31, 2014 5:00:23 pm EDT

Hello Victorio,

Please, try to connect to one of the Win2000 hosts in Full Control/View mode. Then go to C:\Program Files\Remote Utilities - Host\Logs, copy the log files, zip them and send them over to us.

You can send them via a private message or by submitting a ticket.

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Link to older versions

Conrad Sallian, Administrator (Posts: 1738)

Oct 31, 2014 3:33:36 pm EDT

Hello Victorio,

We have been moving to a new website hosting provider and it seems like your last message to this thread was posted right during the migration. So I'm quoting it below:

I installed the latest version of the Graphics Card driver (Intel 82945G) and MSXML 4.0. Unfortunately, it has the same problems than before. I tested 5.3 and 5.1 versions.

It is important to note that these machines are industrial HMIs (Human Machine Interface), with TouchScreens from Elo company.

I tried to use a freeware VNC and it is working*.

Is there an error log somewhere that can give me more info?



Answering your question - currently we don't have any more ideas on what could possibly help you with this issue. Nonetheless, I've requested our developers to see if it's still possible to find a workaround. I'll get back to you soon.

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Link to older versions

Conrad Sallian, Administrator (Posts: 1738)

Oct 24, 2014 6:21:25 pm EDT

Hello Victorio

Please, do the following on your Win2K machines:

1. Uninstall the Host.
2. Open Windows registry, locate the key "HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities" and wipe/delete it.
3. Install the Host again, preferably the oldest version available in the sticky.
4. Reboot the machine.

Hope that helps.

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