Conrad Sallian's community posts

Icon Customizing With In Standard MSI Configuration

Conrad, Support (Posts: 2953)

Aug 08, 2016 12:12:25 pm EDT

Hello Michael,

Thank you for your post.

You mean the Host icon in the system tray, correct?

If so, I'm afraid this cannot be possible. The icon is part of the program branding, besides it must be immediately recognizable due to security reasons and be associated with the program that runs behind it. No doubt antivirus software companies will frown upon this ability, should we start to provide it.

Let me know if you have other questions.

Improved Chat Functionality

Conrad, Support (Posts: 2953)

Aug 08, 2016 10:53:55 am EDT

Yes, after 6.3.0.6 the next version is 6.5.

Also, will the beta update be available via the in-app update check, or does it have to be downloaded manually?

Usually, we do not enable automatic notification about beta updates, only stable ones. But the beta version will be publicly available on the site so anyone can download and use it. We will be looking forward to receiving feedback from beta testers.

Improved Chat Functionality

Conrad, Support (Posts: 2953)

Aug 08, 2016 10:35:53 am EDT

Hello Bart,

Thank you for your post.

This has been fixed in the upcoming 6.5 version whose beta version will see the light this week. On both ends (i.e. Viewer and Host) you will be able to send messages by hitting Enter.

Chromebook

Conrad, Support (Posts: 2953)

Aug 04, 2016 12:09:50 pm EDT

Hello Reffie,

I'm sorry but you have probably mistaken Remote Utilities with something else. There is no Chrombook support as of yet. But we'll see if we can add one in the future.

Don't hesitate to ask me if you have other questions.

windows 7 / 10 mouse movement on host

Conrad, Support (Posts: 2953)

Aug 01, 2016 7:20:05 am EDT

Hello Max,

Thank you for your post.

Your settings are correct. This is by program design - when you move your admin mouse pointer the remote mouse pointer also moves, but not vice versa. So inevitably if you once move your remote mouse pointer (by physically moving the mouse) and then the admin moves hers the remote pointer will "jump" to the admin pointer location.

Host tray icon

Conrad, Support (Posts: 2953)

Aug 01, 2016 7:11:48 am EDT

Hello Wayne,

Thank you for your message. Please, restart the remote Host PC and see if the problem persists.

10-15 second lag in screen refresh

Conrad, Support (Posts: 2953)

Jul 27, 2016 5:22:32 am EDT

Hello Micky,

It may only be 10% better than going through the default server option.

I continue to get timeouts, cursor disappears, characters get lost. etc etc.

An improvement should be much better so it's unlikely to be the intermediary server issue. The type of issues you describe could arise on the Viewer side rather than on the Host or server side.

Could you please to try to completely re-install the Viewer. See our documentation on how to fully erase the program from your PC: https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer . Then download and install the Viewer from scratch and add the program to your antivirus software exceptions list just in case.

Host file keeps on stopping

Conrad, Support (Posts: 2953)

Jul 21, 2016 9:00:35 am EDT

Hello Harry,

Received, thanks. We'll take a look at the logs and I'll get back to you soon.

Host file keeps on stopping

Conrad, Support (Posts: 2953)

Jul 21, 2016 8:02:20 am EDT

Hello Harry,

We need a host log then. You can find it in C:\Program Files\Remote Utilities - Host\Logs. Please, zip the log files - the are in the HTML format - and send them over to [email protected].

Thanks.

Host file keeps on stopping

Conrad, Support (Posts: 2953)

Jul 20, 2016 7:11:43 pm EDT

Hello Harry,

That's strange. Are there any visible signs or maybe crash/error messages?

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