Enter, Shift, Ctrl and Alt keys not working on connections

Conrad, Support (Posts: 2241)

Aug 14, 2018 2:33:05 am EDT

Hello Thomas,

Thank you for your report. We couldn't reproduce this problem. However, it looks like this problem is specific to that one Viewer machine. Are there any special utilities running there especially those that could use or modify the behavior or keyboard/mouse?

Remote computer going online / offline constantly.

Conrad, Support (Posts: 2241)

Aug 13, 2018 5:33:26 am EDT

Hello Alex,

The iOS/Andorid apps will be updated very soon to work with the new beta.

questions on remote utilities

Conrad, Support (Posts: 2241)

Aug 13, 2018 5:32:17 am EDT

Hello Douglas,

Thank you for your questions.

1- Do both host and viewer need Internet access?

Not necessarily. It all depends on whether you need remote access over the Internet or you want to restrict the program to local network only. Either scenario is possible. Unlike some other well-known programs Remote Utilities is flexible enough to be used both for Internet-based remote support and for the use in isolated and strictly secured networks.

See more about:
Internet-ID Connection
Direct Connection

2- Can RU server be behind firewall (192.168.1.x IP)?

Yes. However, since the server should be directly accessible by both Viewers and Hosts you might need to forward port on your router. See more about making server accessible.

Let me know if you have other questions.

Connecting remotely to my PC

Conrad, Support (Posts: 2241)

Aug 10, 2018 4:54:26 am EDT

Hello Ed,

If you are connecting outside the network you should use the Internet-ID connection or forward ports on the router in between subnets , if this is a LAN.

Hope that helps.

Error #1202 in AD

Conrad, Support (Posts: 2241)

Aug 08, 2018 12:23:42 pm EDT

Hi Jorge,

Thank you for your post.

Please, check if the drive letter Z is available on the Viewer PC. This drive letter is temporarily used during update operations in the Remote Install tool.

Let me know if the problem persists.

Can´t upgrade Basic to Mini in "My Account" ?

Conrad, Support (Posts: 2241)

Aug 08, 2018 12:21:59 pm EDT

Hello Jorge,

Perhaps, the license key text was garbled or something. Anyway, I identified you as a paid customer and manually raised your support level. Feel free to submit a support ticket now.


Remote computer going online / offline constantly.

Conrad, Support (Posts: 2241)

Aug 08, 2018 8:57:21 am EDT

Hi Mario,

You are welcome! Don't hesitate to post whenever you need any assistance with the program. We are always happy to help.

how to know someone is on the comp

Conrad, Support (Posts: 2241)

Aug 07, 2018 4:09:57 pm EDT

Hi Wanda,

You can disconnect them by clicking on an "X" in the notification window:

Hope that helps.

how to know someone is on the comp

Conrad, Support (Posts: 2241)

Aug 07, 2018 2:38:45 pm EDT

Hello Wanda,

You might want to enable notification panel in the Host settings. Here is how . Note that in the latest beta version this check box is located on the "Interface" tab in the Host settings window.

Hope that helps.

Remote connection hangs after a few minutes

Conrad, Support (Posts: 2241)

Aug 07, 2018 2:24:00 pm EDT

Hello Paul,

I recommend that you check antivirus software on the remote computer and add Remote Utilities - Host to a/v software exceptions. This article can help
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