Conrad Sallian's community posts

Hello Ashley,

Unfortunately, not when the Host is on Windows 8/10. There's simply a different way the blank screen works on those systems.

As for Windows 7 and earlier, we'll see - perhaps we'll leave this feature for compatibility and not remove altogether.

Hello Ashley,

There is one problem. The new blank screen mechanism turns off the monitor itself.

Hi Ashley,

Understood. Give me some time, I'll discuss this with our developers to see if anything can be done about it.

Hi Ashley,

This is a side effect, unfortunately. And it only manifests itself when Windows 7 and older is used. Starting Windows 8 and higher a new monitor driver is used and hence no such effect.

Let me know if you have other questions.

Hello Ashley,

Thank you for your post.

Could be a bug. We'll check it out. What is the operating system on the remote and local PCs?

Hi PA,

By zip file you mean this one, the main "package" on the download page, correct? This is in fact just Viewer and Host zipped in a single file for convenience. You can as well download them separately below on the page.

Anyway, we'll take a look and contact Symantec regarding this issue.

This has already been implemented:

Self-hosted server solution page , see "Sync server role" section.

Also, you refer directly to the tutorial in the documentation about how to set up sync: https://www.remoteutilities.com/support/docs/setting-up-sync-server/

Hope that helps.

Hello,

Thank you for the suggestion. Did you try the Send message connection mode? Or are you looking for something else?

Hello Brian,

Thank you for the suggestion. I'll add it to our wish list.

Hello PA,

Back in December we received a response from Symantec, see below. They said they removed the detection but it could be that it is back again. We will check that out. Thank you for letting us know.  

In relation to submission 12613.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

File name: agent.exe
MD5: 6e8f173ac4686a122b2a599821f63d8d
SHA256: e41f8f603ef2292f8f9b18c40ae167243f4180fa835bbf67c3d533348d2e­7e32
Note: Whitelisting may take up to 24 hours to take effect via Live Update