Conrad Sallian's community posts

Hello Ashley  

Could it be that you closed the remote install form/dialog when remote install was in progress? This could be the reason why this error happened.

Thanks, Ashley, we'll see what it might be.

Hello John ,

I asked our development about this. Unfortunately, due to some technical reasons in the Terminal mode we cannot exactly replicate how windows cmd works.

Sure. Here is complete Host uninstall https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-host

We'll fix that About window. Meanwhile, you can just check the exe file properties. It should say 2.5.0.8.

Hello Ashley,

The Viewer crashed with this error message?

Hi Ashley,

Yes, it is recommended.

Yes, two actually. There were some fixes to how Internet ID is generated, perhaps your issue is related to them.

https://www.remoteutilities.com/product/release-notes.php

Please, update your Viewer and use the new Host to build your one-click installer.

Hello Ralph,

Thank you for your message.

On the remote Host computer, can you access the Device Manager and check if you can locate the monitor lock driver as shown below:



Looking forward to your reply.

Hello Ashley,

Please, confirm that it's the Viewer 6.5.0.8 and Host 6.5.0.8 that you used for building the one-click installer.