Conrad Sallian's community posts

Hello Allan,

Thank you for your message.

Currently, you cannot directly "convert" Agent to Host - this feature is on our wishlist and will be implemented at some point in the future.

However, you can install Host while being connected through Agent. Here is how:

1. Configure a one-click Host installer using the MSI Configurator. If you want to immediately connect to Host after the installation configure the installer to send you access credentials via email. Here is a sample tutorial on how to configure a one-click installer.

2. Copy the one-click installer onto the remote computer (.e.g via the File Transfer mode).

3. Run the installer on the remote computer. You can use the Execute mode. Note that you might need to run the file with admin privileges, the Execute mode window allows you to enter administrator credentials for the remote computer.

Once the Host installation starts it closes the Agent window/session and Host installs itself. You receive access credentials via email and connect to the remote computer, this time to Host.

Note that you can also re-start Agent with admin privileges if all you need is controlling UAC prompt or installing programs using Agent.

Hello Ivan,

Thank you for your message.

The code has nothing to do with it. So long as you have already added the connection to your address book and can see it online, you should be able to authorization.

From the error message we can say that something breaks the authorization routine midway. First of all please make sure that you update Viewer and Host to the most recent version (6.10.3.0 as of this writing).

If the issue persists even after you update the Host, feel free to send us the Host logs for examination. Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/

Hi Jeremy,

I will forward this to our development. Perhaps, something really can be done about speeding up displaying the menu.

Hi Jeremy,

On this sub-subject - a modified host file is too large for email. It would be nice if it could upload it to this support area. Since we have to login to this forum and able to upload pics (which are appreciably larger), then we could get a "private" shareable link for new host to download and install.

We will certainly consider adding such ability to the web account.

Also another sub-subject, the Agent download is not very visible to a new user without much hand-holding. Trying to tell an non-computer literate person to click on Host then click on Agent is too inundating when the user we are trying to support is already having issues with their pc. Would be very much helpful if the Agent download is its own download icon.

Do you mean the Download page? Sure, we will see what we can do.

Thanks.

Hello Khasia,

I am very sorry, but I am having difficulty understanding what it is exactly an issue in your case. If your Host does not have Internet access and you want to connect to it over a local network (LAN), please follow this procedure https://www.remoteutilities.com/support/docs/connecting-over-lan/

Hope that helps.

Hello Darryl,

Please, update Viewer and Host to the most recent version (6.10.3.0). Before that we cannot tell for sure whether it's a new yet unknown issue or something we have already fixed.  

Thanks.

Hello Scott,

No problem, thanks!

Hello Anouz,

If you want to delete any messages made by yourself, just let us know at support@remote-utilities.com. Contact us from the same email you registered with on our forum and tell us which of your messages on this forum you want us to delete.

Thanks.

I did this because previous version of RU is slow, so I want to bypass any servers or internet speed issues. However, doing this requires port forwards.

Automatic performance settings adjustment and a more user-friendly Speed/Balanced/Performance selector are under way. I must acknowledge that in their current form RU's performance settings aren't especially intuitive.

Hi Jeremy,

This might be mitigated a bit (in theory) if you adjust some performance settings, like enabling the Economy Mode. Here is more information https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/

Hope that helps.