Conrad Sallian's community posts

Hello Rob,

This year we are going to release Agent (and possibly Host) for MacOSX, which may also mean Agent/Host for Linux.

As for a Host for mobile devices while we do have these on our wishlist their priority is much lower and it's unlikely that we will be able to release them any time soon.

Hope that helps.

Hello Michael,

Thank you for the kind words. We do our best to improve Remote Utilities. Unfortunately, more advanced features may not look straightforward at first and do require some digging into documentation which we strive to update as quickly as possible with each program release.

PS: After uninstalling Remote Utilities, the Folder inside the AppData will NOT get deleted! Really dangerous, also the Registry Key will not get deleted had to do that all manually.

First, let me assure you that there is nothing dangerous in it. Almost every Windows program leaves their traces in user directory and in the registry. These files help you pick up your settings and data files where you left them when you uninstalled the program should you decide to install/use it again. Remote Utilities Viewer configuration and data files as well as Host's registry key are harmless - they are not executable files and they cannot work on their own. They only contain configuration information.

Regarding the issue at hand, as our technical support specialist suggested earlier we recommend that you completely re-install the program and try using it "out-of-the-box" without enabling or modifying different options (just leave them default for now). They you can explore and enable various features - e.g. RU server roles - one by one and if you encounter an issue let us know and we will do our best to help you.

Thanks again!

Hello Basem,

Thank you for your message.

Yes, of course. With a 1-tech license (regardless if it's Pro, Mini or Starter) you can work from multiple computers so long as you are the only person working at any given time. Here is a related KB article https://www.remoteutilities.com/support/kb/can-i-work-from-multiple-viewer-workstations-with-a-1-tech-license/

The license type (Pro/Mini/Starter) only governs how many remote endpoints in your Viewer address book you may have. This is unlimited/50/20 respectively.

Don't hesitate to ask me if you have other questions.

Hello Elliott,

Thank you for your message.

I recommend that you check your virtual machine software settings, specifically those that govern how keyboard presses are sent from host (virtual machine host) to guest.

Hope that helps.

Hello John,

We examined the logs, it seems that Host is having difficulty connecting to our intermediary server ( id.remoteutilities.com) due to some network reasons. Unfortunately, we cannot tell you exactly what that might be because troubleshooting network problems is beyond the limits of our assistance.

One thing I noticed is the connection IP address is sometimes 192.168.19.4 which would be correct
and then sometimes 127.0.0.1 -- is this a local proxy thats interfering ? or could it be when the

Could you tell me where exactly did you see this line?

or could it be when the OpenVpn VPN is connected -- will be looking in top this also
we use Kaspersky on the two machines that are having problems

If you use VPN between Viewer and Host you are advised to use direct connection instead of Internet-ID connection.

Hello Eivind,

Thank you for your message.

Please, update your Viewer to the most recent version. The problem might be caused by version mismatch between Viewer and Host.

Hello Michael,

Thank you for your message.

We no longer provide an msi installer for Viewer since Viewer is not supposed to be mass-deployed using GPO as Host is. We still provide an msi installer for Host though.

Don't  hesitate to ask me if you have other questions.

Hello Michael,

Thank you for your message.

Different RU Servers cannot communicate with each other. If you are looking for a failover mechanism which would allow you to switch from server A to server B in case server A is down, you can use a "DNS trick". That is, you should use a DNS name for your server that points at server A's IP address. If server A is down, simply update your DNS record and point it at server B's IP address (the server should be running of course). These days DNS propagation literally takes seconds or minutes at the worst, so your remote connections will be quickly up and running again.

Hope that helps.

Hello Javier,

Thank you for your message.

Mac/Linux Viewer is in development but we cannot provide an ETA yet.

Hello Steven,

I am sorry. I confused video recording mode with screenshot taking mode and for some reason I thought that you meant the former rather than the latter. My bad.

Yes, you can open the RRF files in the built-in player on the Viewer side. Just refer to this guide.

Hope that helps.