Some windows or menus are not visible

Symptoms

When connecting in the Full Control and View mode some windows (or menus) are not shown in the Full Control mode window. However, these same windows (or menus) are visible on the remote computer screen.

The most common example is the pop-up window preview that appears when you hover your mouse over a program icon on the task bar in Windows 7/8.

Solution

  1. Right-click on the remote connection in the address book and select Properties: Conenction right-click menu
  2. Navigate to the Additional Properties section and check Capture alpha-blending windows: Connection properties, additional properties
  3. Click OK.