So what was the cause for not connecting? Did you figure it out?
P.S. ID servers were running perfectly and there were no downtimes since that last one. Well, even that last one was just a human factor, not something with the software itself. Anyway, we'll soon move to a more advanced configuration and we'll notify about it beforehand.
Just a small remark to clarify some terms for those who might read this topic later. We call "GMS" the self-hosted program that we offer. It is installed on the customer's premises and facilitates Internet ID connection without resorting to any third-party services.
Whereas the ID server in question is our company's server that we maintain. It's the default option for the Internet ID connection in Remote Utilities. We were doing some maintenance and update and it took longer than we initially planned (otherwise we would have notified everyone beforehand, of course). So again, sorry for any inconvenience.
Christopher Greer wrote: I understand that it is for one time use. But sometimes a restart is needed during one time use. It would be a pain to install remote service on someone's computer when doing a virus cleanup and having to remember to uninstall it once the cleanup is finished. Not that it would be difficult to do... but sometimes it can be easily forgotten. Then the customer is stuck with a remote access tool being left behind. Not that it should be a big deal either... but what if later the customers computer is acting up and they blame the previous tech saying they had remote access and could have messed with their computer. I personally like the idea of the Agent.
The Agent does show the option to restart the computer. But it does not work the way I figured it would. I am able to initiate the restart into normal mode or safemode. But then I am not able to get back onto the system to finish unless I call my customer and ask them to re-launch the agent. Again... not a big deal... but it would be much easier to do if it were built in.
By the way, you can effectively achieve the same using the Host. Just enable the "Ask user permission" feature in the Settings for Host -> Security -> Confirmation tab. Now each time you attempt a remote connection it must be accepted/allowed by the remote user in order to be granted. Thus, despite the Host will be running in an "unattended mode", you cannot access the remote PC without the remote user's first granting you access by clicking "Yes" in the incoming connection prompt.
I understand. I'm just letting someone know that as is, the product is unusable.
I'm sorry, but this is somewhat a bold statement. Remote Utilities has been used in many different companies and environments, including very big ones (some with up to 50 000 remote PCs dotted around the globe). Although we do our best to make it as easy to configure and use as possible, there are still some networks/environments with extremely strict (if not paranoid) rules we can't do anything about.
In such cases it is recommended to solve the issue on the "administrative level" - that is to add an exception in the software in the antivirus software/firewall, create a new company-wide policy etc. by getting permission from company executives/IT department.
Robert Taylor wrote: I am also stuck waiting for the CNTRL ALT DEL function.
Our company is looking at the software for EU remote connection but not sure if they will wait very long. I would like to buy your premier package but........
Sorry if Anton was a bit direct trying to convey his message :) But anyway, I can assure you that this feature has the biggest priority when it comes to the next mobile release. And the release will be very soon!
And thanks for considering the purchase of Remote Utilities. We really appreciate it!
If i understand correctly, i can't use the agent in this fashion, since the host is already running on that computer? Is this why running the agent gets a UAC popup?
Yes, that is correct.
If so, how can i go about regaining access to this host device? Is there a method of seeing why the connection fails?
This issue needs a closer look. Would you mind creating a ticket in our ticketing system? In the ticket simply refer to this forum thread (give a link) instead of re-creating the description of the issue. Our technical support specialist will contact you via the ticket and provide personalized assistance.