Conrad Sallian's community posts

Hi Alexandre,

In a few days we are going to release a new update for the Viewer and Host. This update will include the ability to sign custom Host/Agent in the MSI configurator using our digital signature.

As for the separate server ports for Viewer and Host, this has almost been done too, and the server update will be released couple of weeks later from the above mentioned update.

Alexandre Vikol wrote:

It's not DNS
There's no way it's DNS
It was DNS

Using an ip instead of a domain seems to have fixed the issue of intermittent connection.
We will now investigate exactly what is wrong with our DNS.

Thank you for the support.

Hi Alexandre,

I'm glad to hear you found the cause. Feel free to contact us if you need further assistance.

Thank you!

Hi Randall,

You need to open the registry editor, search for "Remote Utilities" and remove all found registry keys, especially those related to the installer.

Hope that helps.

Hello Alexandre,

We analyzed the logs. It looks like the network connection with the server is very unstable for some reason. Just as an experiment and to exclude the port conflict reason, try to use another port, something less used or even default (5655). Don't forget to change it on either side of the connection (Viewer, Server and Host).

Hello Alexandre,

Thank  you for your message.

We can still connect to them using RDP with VPN without Remote utilities when remote utilities doesn't work.

Sorry, it doesn't make sense to compare direct connection (RDP through VPN) with indirect/mediated connection (RU via a relay server).  With Remote Utilities you can connect directly as well - see this tutorial.

That said, although I didn't see the Host logs - only them can give some definitive information about the issue - I can guess that you might have a port conflict. You use port 443 as communication port for the server. This is a widely used port and perhaps, some other service or application also uses it.

The only reason behind using port 443 is that this port is often open by default in many organizations. But that doesn't necessarily make this port "more secure" than other ports. Ports are just numbers, you can use any port because security has nothing to do with the port number. Rather, it's implemented in the application itself and transport protocols.

Hi Randall,

Thank you for your message.

Unfortunately, we cannot provide support for Wine. Could you please clarify, if you are asking where RU Server stores all its files and settings?

Hello Randall,

Thank you! Sorry we don't yet have a full-fledged Linux support, but we'll do our best to add it in the future.

Hello Randall,

Here is a reply from our development:

"The program needs GUI. Won't work without X-server'.

Hello Randall,

Thank you for your post. Please, give me some time to consult our development and I will get back to you soon with an answer.

Hello Chuck,

Thank you for your post.

after 5-10 minutes the viewer will freeze and I will get a connection issue but it always reconnects right away when i re-initiate it.

Is the Viewer auto-reconnecting or just freezing (i.e. erroneous work of the application)?

As a test, I also have also tried a [censored] remote session

Such tests can do little in diagnosing connectivity issues. Even if you have a network-related issue, and not a software-related one, it well may be that this network issue manifests itself only with this specific program, rather than with other programs. For example, there are plenty of user reports about when [censored] can't connect and yet it doesn't necessarily mean that the problem is with  [censored] .

It could help if you sent us Host logs from a couple of your Hosts. You can send them to support@remote-utilities.com.

and a standard RDP

Standard RDP cannot connect over the Internet and bypass firewalls. To compare apples to apples you need to compare Remote Utilities direct connection (i.e. connecting using IP address or DNS name) vs. RDP's connection.

If you use Remote Utilities Internet ID connection then comparing it vs. RDP doesn't make sense - direct connectivity always wins over indirect one. That said, if your remote Hosts are accessible directly, you don't even have to use Internet-ID connection - you set up direct connection.

RU Server Version: 2.6 [2603]

You use your self-hosted server as relay instead of our public servers, correct?