Conrad Sallian's community posts

Hi Espen,

This is very unusual. The only program setting remotely related to what you describe is "Lock workstation on disconnect" property (connection properties -> additional properties).  

But since you say that locking happens on connect rather than on disconnect, and that it is really Remote Utilities' own Full Control mode rather than the RDP, we don't really know what might the reason. This is the first time we are reported such behavior.

One possible explanation could be that there is security software on your computer that prevents remote connection and/or input emulation typical for remote control software.

Hello Espen,

Thank you for your post.

You are probably connecting using the RDP mode. You should try the Remote Utilities' own Full Control and View mode.

Hello Kevin,

Yes, strange. Moreover, we noticed a similar issue is taking place with a driver of one of our prominent competitors. We are currently investigating the issue to see what might the root cause.

Thanks for letting us know.

Hello Clark,

Thank you for your post.

The license count limitation applies to all records across all your address books. For the free license this limitation is 10. You can create as many address books and put as many records in an address books as you wish so long as it respects the total limitation.

Hello Keith,

Thank you for your post.

Unfortunately, no :) So far whenever you connect to a remote PC at least once (regardless Agent or Host) a corresponding address book record is created.

I can add this as a suggestion to our wishlist though.

Hello Allik,

You should try uninstalling the Remote Utilities monitor driver. Perhaps, it was installed on your Hosts. To uninstall it, right click on the Host icon, select   Settings for Host -> Options -> Driver and click "Uninstall" right next to the monitor driver.

Here is a screenshot:



Let us know if this worked for you. Thanks.

Hello  Allik,

Thank you for your post. This troubleshooting article can help:
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

You are welcome :)

Hello John,

The list that you mentioned is stored in the config_4.xml. So if you want to copy this list into another portable Viewer (or Viewer installation) you just need to copy this file in its appropriate destination.

Hi,

thanks, yes there i untick generate new internet-code, and select SPECIFY custom INTERNET-ID server and set it to the RU-server.

That might be the reason. You should tick the "Generate a new Internet-ID code" in order for the internet-ID to get generated at all. I assume that your msi file is used for a new Host installation, not for updating existing installations.

Unticking the "Generate..." check box in this step only makes sense if you are going to update existing Host installations. That is, if you want to update the server address (e.g. change it from public to a self-hosted one) without  changing the Internet-ID codes already assigned to Hosts.