Forums

Help connecting to dsl modem

Conrad Sallian, Administrator (Posts: 1598)

Aug 16, 2012 5:03:20 pm EDT

Hi Greg,

Sorry, didn't get the question. Are you going to connect to a PC, which is connected to the Internet via a modem?  Or do you want to connect to the modem itself?

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MSI Configurator Tool
MSI Configurator states needs admin

Conrad Sallian, Administrator (Posts: 1598)

Aug 08, 2012 12:22:10 pm EDT

Hi John,

You probably didn't exit the Viewer completely. Follow this knowledge base article http://www.remoteutilities.com/support/kb/148/

Let us know how it goes. Thanks.

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[resolved] Quickconnect (QAgent) blocked by avast ! Antivirus

Conrad Sallian, Administrator (Posts: 1598)

Aug 03, 2012 5:25:33 am EDT

Update on this issue - recent virustotal check of QAgent.exe.

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If I purchase an Enterprise Licence Do I get Quick Connect ?
Help withtypes of Licences

Conrad Sallian, Administrator (Posts: 1598)

Aug 03, 2012 5:14:40 am EDT

UPDATE: Remote Utilities uses two license models: per-operator and per-remote-PC. The license calculator is available here http://www.remoteutilities.com/buy/

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I purchased a personbal key.....

Conrad Sallian, Administrator (Posts: 1598)

Jul 22, 2012 3:31:32 am EDT

Genie au Travail wrote:

My first licence key (pro) have the letter C after 'RUT-' and my third licence key (home) have the letter N after 'RUT-'

These licence keys are good ???  

Hi Genie,

"C" and "N" are good. It's only the "P" that needs to be replaced.

We will send you a new key soon. Thanks  :)

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I purchased a personbal key.....

Conrad Sallian, Administrator (Posts: 1598)

Jul 19, 2012 12:59:38 pm EDT

Yes, we need to re-issue that.

Please, send a message to support@remote-utilities.com and let us know the number of licenses you purchased and registration e-mail. We will send you a new key to that e-mail.

Thanks!

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I purchased a personbal key.....

Conrad Sallian, Administrator (Posts: 1598)

Jul 19, 2012 12:24:40 pm EDT

Hi Charles,

You do not need to upgrade. Your personal license is equal to what is now Enterprise license. More information here http://www.remoteutilities.com/support/forums/forum3/topic47/

Do you think we can be so cruel as to convert your paid license to the Free one? Never  :)

The only problem can be with the product key format. Please, let me know what letter is at the beginning of your key, after "RUT-" part. If you have an old-format key, we will reissue it for you.

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android app
android app

Conrad Sallian, Administrator (Posts: 1598)

Jul 17, 2012 12:13:17 pm EDT

hi Alan,

Not at this moment, but we have plans to release one this year.

Thanks!

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[resolved] Quickconnect (QAgent) blocked by avast ! Antivirus

Conrad Sallian, Administrator (Posts: 1598)

Jul 14, 2012 8:24:32 am EDT

Hi Harald,

Indeed:  Quick Connect VirusTotal.com check

We will send a false positive report to Avast. Thanks!

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If I purchase an Enterprise Licence Do I get Quick Connect ?
Help withtypes of Licences

Conrad Sallian, Administrator (Posts: 1598)

Jul 14, 2012 7:33:01 am EDT

Does this mean I would need a Enterprise Licence for each of my customer to enable me to only use the Quick Connect ?

Yes. But the Enterprise license is not meant to be used for helpdesk. This type of a license is for managing PCs in Windows domain networks, when there are hundreds or thousands of attended and unattended PCs and servers (and hence - huge volume discounts). We even offer a site license for those companies that want to cover their entire network and not bother counting how many licenses they've already used up.

What you probably need is a Helpdesk license. With the Helpdesk license you'll be able to install an unlimited number of Host modules and run unlimited
number of Quick Connect modules. There are only two limitations:

- Number of concurrent sessions your license permits. If you purchase 1 Helpdesk license, only one technician will be able to work with it at a time. But they can work in shifts with the same license, of course. You can also install the license on as many Viewer PCs as you need - it doesn't matter so long as our server knows when a session is established.

- Internet connection only. Unlike the Enterprise license, the Helpdesk license limits your connection type to Internet ID only. I.e. you won't be able to connect directly by an IP address with your Helpdesk license. But that's something helpdesks rarely use anyway, because their support sessions are conducted primarily via the Internet.

Hope that helps.

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