Conrad Sallian's community posts

Hi Ron,

Would someone please verify that they have been successful in using a direct connection with RU version 6.6.0.7.

As a support person, I can only confirm that there was not a single complaint that direct connection in RU 6.6.0.7 wasn't working. We have plenty of customers/users who use direct connection in RU, both on a LAN and WAN,  and they would immediately let us know about the issue. Version 6.6.0.7 has been around for a week already.

Did you try to set up Host on another computer in the same network. Preferably a computer without BitDefender installed. Antivirus software nowadays is extremely intrusive and always tries to decide for the user what they can and cannot run, even if they explicitly allow something or turn off the a/v application.

Hi Ron,

I sent you an older version via the tickets. Feel free to install it and check if it works for you. For proper experimentation, please keep other factors unchanged.

Hi Ron,

Could you check if your Windows firewall is on?

Hello Hans,

Thank you for your message.

I do have similar problems since V6 although using actual Versions 6.07 for hosts and viewer and 603 for private server.

The server has its own version numbering. A new server release does not necessarily happen with each RU release. Currently, the latest server version is 2.6.0.3. If that's what you mean, then yes, it's the latest version.

For example the host is online and also online is shown in viewer but if connecting it switches to offline although being physical online. Or it is showing offline but if connecting it jumps to online.

During logging in a connection may briefly show as offline , but that doesn't actually mean that it's offline.

I do have many interruptions while working on hosts, if connecting again it takes 2 or more trials to get connection again.
In viewers Log I have many errors like
CheckID Connection. After process message. Host "xy:55655". MsgCode: 10
or socket errors like "EIdConnClosedGracefully".

If this happens with all your hosts, then probably it's not a problem with the Hosts. It could be a network issue either on the server side or the Viewer side.

To start with, could you send us logs from a few of your Hosts, especially from those you had connection issues with. We'll see if Hosts had any difficulty connecting to your server.

You can use the email support@remote-utilities.com to send the logs.

Hi Allan,

Viewer also works in Wine for Mac OSX (https://wiki.winehq.org/MacOS).

Blog post:
Version 6.6.0.5: Improved MSI Configurator + Simple Update

Your questions and suggestions are welcome.

Hello Michael,

WoL should work in this case.

Hello Allen,

You are absolutely right. Even a few years ago from now Mac viewer wasn't yet that important. But today it is a must. So we will try hard to release it as soon as we can.

By the way, the licensing model isn't going to change. That is, license-wise there will be no difference between Mac and PC Viewers, they will be treated the same.

Michael, alternatively you can also enable Auto-logon for local connections. It's in the Connection Properties -> Security tab.

Hello Michael,

Thank you for your questions.

when I launch the viewer my internet id computer is immediately displayed as online. but my local pc's are listed as offline until I click connection/refresh status. why is this? I would expect local pc status to be displayed quicker since they are local and on the same network. this is very annoying. why do I need to click connection refresh status in order to see my local pcs that are online?

This is by design. This limitation is necessary to prevent a situation when hundreds of even thousands of PCs overload the network with requests.

due to this annoying status behavior I have another question if I use internet id for my local computers and connect to them will my connection go direct to the PC (ip) or will it go through your internet ID server?

If the program can automatically determine direct route, the connection will be direct even if it's Internet-ID in the connection properties.

Hope that helps.