Conrad Sallian's community posts

Hi Michael,

Yes, of course, whatever is more convenient to you.

Chad Brandenburg wrote:

I am constantly getting drops, did a constant ping, and never took errors and was constantly around 30ms or less.. But sites just randomly disconnect for no reason.

Hello Chad,

I would recommend that you create a separate thread/topic devoted to self-hosted server connectivity issues. Or you can join this topicthat reports a similar issue.  We need to keep self-hosted server issues separate from public server issues as they are dealt with differently.

Thanks.

Hello Michael,

Thanks for the information. We will examine the log. Perhaps, we'll also need other logs - we'll let you know soon.

As a PRO customer you can also create a personalized support ticket by the way, where you can attach the logs and other non-public information.

Hello Chad,

As it turned out, the above-mentioned issue has nothing to do with the self-hosted server so it doesn't need updating.

Tom Davis wrote:

The old version of RU Server download is all that is available, Version 2.6.0.3, August 26, 2017.
Conrad, Can please clarify your response, when will the update apply to RU server download?
Thanks

Hello Tom,

RU Server hasn't been updated. What was updated is our public server infrastructure. So we are asking everyone who contributed to this thread with the "online/offline" problem to report if the problem has been resolved now.

We encourage everyone to try the current version now that we have updated our public servers and eliminated the cause of this offline/online behavior. At least our in-house tests show that everything should be working now. Your feedback is important for us.

Thank you.

Hello everyone,

We have just finished implementing fixes to our servers and updated the server software. Please, try using Remote Utilities now (the latest version 6.8.0.1) and let us know if the issue persists.

The issue has been fixed. Please, try building your package again and let us know if there are any problems.

The issue has been fixed. Please, try building your package again and let us know if there are any problems.

Hello ,

We are currently looking in to this issue and trying to reproduce it. We will keep you updated.

P.S. To avoid duplication on the forum I will remove another topic with the same subject.