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Agent logo config

Conrad Sallian, Administrator (Posts: 1804)

Mar 15, 2014 5:51:28 pm EDT

Hello Keith,

Thank you for your post.

You need to clear the "Do not stretch logo" check box in the configurator. Also, this tutorial provides guidance on how to configure the Agent http://www.remoteutilities.com/support/tutorials/configuring-agent.php

Hope that helps.

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Blank screen on host

Conrad Sallian, Administrator (Posts: 1804)

Mar 15, 2014 6:54:45 am EDT

Jeff Wilder wrote:
This must be my issue as well.  We're planning a large-scale launch of unattended public-facing kiosks running Windows 8.1, so being able to blank the remote screen while doing maintenance activities is critical.  Was hoping to use RU.  Can you give an ETA for Ver 5.7 with the fix?  Thanks, -Jeff

Hello Jeff,

We are planning to release version 5.7 this spring,  most likely in May.

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Auto connect

Conrad Sallian, Administrator (Posts: 1804)

Mar 11, 2014 6:28:54 am EDT

Hello Paul,

We have added this to our roadmap. Perhaps, not for the nearest version, but definitely for one of the future updates.

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Auto connect

Conrad Sallian, Administrator (Posts: 1804)

Mar 10, 2014 8:33:24 am EDT

Hello Paul,

Thanks for your message. Do you mean keeping the connection alive when you lock/unlock the mobile device?

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Connection Issues - Single point in network not accessible

Conrad Sallian, Administrator (Posts: 1804)

Mar 10, 2014 6:47:48 am EDT

Wes H wrote:

It may be of note to developers to encourage users to update their MSXML, as this may cause stack overflows and potential heating issues (my northbridge temp is down a bit since the update).  It might also be my system only.  This is my 'play' computer, so it is a constant state of disrepair.

Hello Wes,

Sure, we'll add it to Knowledge Base then. Thanks!

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Host Ports

Conrad Sallian, Administrator (Posts: 1804)

Mar 07, 2014 5:20:44 am EST

Hello Paul,

Thanks for the question.

This is what our Gateway Mediation Server can be used for. You can set the port used by GMS to 443 and this will be the only port that has to be open on the Host side (an outgoing one, that is).

However, for the "vanilla" Internet ID connection, i.e. using our intermediary servers, other outgoing ports should be open, as listed in this knowledge base article http://www.remoteutilities.com/support/kb/53/

Hope that helps.

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Connection Issues - Single point in network not accessible

Conrad Sallian, Administrator (Posts: 1804)

Mar 06, 2014 4:00:38 am EST

Hello Wes,

Seems like something is definitely not right with the OS installation on the Host PC. Try to install this http://www.microsoft.com/en-us/download/details.aspx?id=15697 and see if it fixes the issue.

Thanks.

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Keyboard assignments

Conrad Sallian, Administrator (Posts: 1804)

Mar 06, 2014 3:58:10 am EST

Hi Chris,

When implementing, be sure that when Ctrl+Alt+Shift+Whatever makes control go readonly that the control alt and shift keys aren't held down permanently down on the host. If the host gets the keydowns, it must get the keyups after control is readonly.

That makes sense. Thanks.

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Mouse or keyboard active at the host

Conrad Sallian, Administrator (Posts: 1804)

Mar 06, 2014 3:40:21 am EST

Hello Robert,

Thanks for the post.

You mean, being able to tell if the remote PC is being actively used? No. But this is an interesting suggestion to be put on our wish list.

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Connection Issues - Single point in network not accessible

Conrad Sallian, Administrator (Posts: 1804)

Mar 06, 2014 3:30:00 am EST

Hello Wes,

Thank you for the detailed post.

C cannot be connected to

There is no Host (remote) module for mobile devices yet. We are considering it, but it's among our immediate priorities.  

B cannot connect to A
C cannot connect to A.

This implies that there is a problem with the host.

Most certainly.

MSE is running on computers A and B. Unknown interactions.



Other users reported issues with Host connectivity on PCs where MSE is running. So please make sure you explicitly add the Host module to the antivirus exceptions and allow the incoming port 5650 (if you didn't change it by default).

The connection mode is disabled.
I'm not sure what this is asking.

Here's the explanation http://www.remoteutilities.com/product/features/disable-connection-modes.php . Make sure that the connection modes you want to use are UNchecked.

Network interface binding
I'm not sure what this is asking.

Nevermind if you are using version 5.6.0.5 because we removed network interface binding starting that version.

Attempted to use Internet ID in lieu of Direct IP, but this could also not connect.

Have you checked if the Host successfully connects to an intermediary server? You can tell that by looking at the Host icon on computer A - there's a small blue circle on it when you enable Internet ID. If this circle stays blue, then the connection to an intermediary server is ok. If it's grey, then the Host cannot reach the intermediary server.

2014-03-05 00:49:06:938 63 Exception: Microsoft MSXML is not installed (DOMException). Information

I'll get back to you later on this when I get a response from Tier 2.

Registry issues. Computer A runs with Windows installed on an SSD with ProgramFiles and ProgramFiles64 symbolically linked to locations on HD. Some programs have had issues with registry files directing to the wrong location since the SSD switch. This is approximately when issues started to occur.

This might be an issue. Again, I need to hear what our developers think of this and I'll get back to you.

Thanks!

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