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[resolved] Fatal Freeze / Crash when using the viewer with capture sound enabled on Windows 7 Starter Nettbook.
Fatal Freeze / Crash

Conrad Sallian, Administrator (Posts: 1574)

Dec 23, 2012 5:57:14 am EST

nikkil wrote:
Thanks. But when we open device managers, would it already indicate that the driver needs to be updated?

There must be a button "Update driver". If you are connected to the Internet Windows will automatically check for driver updates.

You can also refer to Windows Help file for more information on updating drivers.

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Multiple Monitors

Conrad Sallian, Administrator (Posts: 1574)

Dec 23, 2012 5:55:11 am EST

nikkil wrote:
Very nice. I like the "Full Control and View". Any idea when this was added?

Multiple monitors support in Remote Utilities have existed since the beginning of time.  :)

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[resolved] RDP
RDP connection not working

Conrad Sallian, Administrator (Posts: 1574)

Dec 23, 2012 5:53:49 am EST

nikkil wrote:
"RDP connection mode doesn't work via callback connection or Internet ID."

Makes sense. I really haven't tried calling the traditional way. Any notes on when the changes will be made?

Starting version 5.4 RDP works via Interent ID. Here's the related blog post.  

http://www.remoteutilities.com/about/blog/Remote_Utilities/rdp-over-id-is-coming-with-version-54/

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android app
android app

Conrad Sallian, Administrator (Posts: 1574)

Dec 22, 2012 2:18:00 pm EST

Don M wrote:
Has this app been added yet, and is there an iPhone app?

Our plans slightly shifted according to a higher priority item which is Mac support. However, soon after we release a Mac version we'll have mobile support our next priority.

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Multiple Monitors

Conrad Sallian, Administrator (Posts: 1574)

Dec 22, 2012 2:15:50 pm EST

Hello Don,

Yes, it does.

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add language
adding hebrew language to RUT

Conrad Sallian, Administrator (Posts: 1574)

Dec 17, 2012 2:18:40 am EST

nikkil wrote:

?? - wrote:
i translated the lang files for agent and viewer to hebrew.
you want add this lang to your application?

Hi. Were you able to upload those already?

Unfortunately, this guy hasn't yet contacted us since then. We'll wait and see.

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[Implemented in v5.1] A tiny enhancement

Conrad Sallian, Administrator (Posts: 1574)

Dec 17, 2012 2:17:21 am EST

nikkil wrote:
+1. Hats off to you guys. But can someone confirm if this has been added already?

See our message dated 12/14/2011 above.

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Windows 7 remote host module screen problem

Conrad Sallian, Administrator (Posts: 1574)

Dec 10, 2012 1:41:56 pm EST

IT Spec wrote:
I have noticed that the problem with the remote screen occurs when I try to use the RUT protect (passwd) and shared secret simultaneously. Also I forgot to say that I connect to the remote client with internet-id through gms server in LAN with the same subnet. But when I use just the RUT security on the remote client -there is no problem.  

Whether Full Control/View mode shows the remote desktop or not has nothing to do with a specific connection type (be it via a gms server or otherwise).

Here's what you can try to do. Erase this registry key on the remote PC:

HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities
and then re-configure the Host settings (pls, don't touch those you are not sure of) and re-create a connection in the Viewer. Then try to connect.

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If I purchase an Enterprise Licence Do I get Quick Connect ?
Help withtypes of Licences

Conrad Sallian, Administrator (Posts: 1574)

Dec 10, 2012 4:57:26 am EST

Now you don't need a bundled purchase. Simply select which pricing model is better in your situation (here's the calculator http://www.remoteutilities.com/buy/ ). The functionality of the product is the same in both models, only the charging method is different.

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Windows 7 remote host module screen problem

Conrad Sallian, Administrator (Posts: 1574)

Dec 08, 2012 10:18:10 am EST

Hello,

Thanks for your question and sorry for being a bit with an answer. Did you try to reboot the remote PC?

Let us know how it goes. Thanks.

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