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connection a HotSpot

Conrad Sallian, Support (Posts: 2295)

Oct 20, 2015 7:06:42 pm EDT

Hello Larry,

There are no requirements as to what specific ISP is used when Internet connection is involved. Wherever there is Internet access, Remote Utilities should work. Except a situation when the ISP or the perimeter firewall in an organization deliberately blocks outgoing connection to our intermediary severs, which is very rare and usually because of an overly strict security policy.

IOS 8 Crash

Conrad Sallian, Support (Posts: 2295)

Oct 20, 2015 2:22:46 pm EDT

Still, we will release another update for backward compatibility that fixes the bug with iOS v.8.x as well, but there is no ETA yet.

Thank you.

Ctrl Alt Del - Does not work

Conrad Sallian, Support (Posts: 2295)

Oct 20, 2015 9:18:36 am EDT

Hi Jeff,

Currently, the Agent doesn't support CAD. But we'll see what we can do to implement CAD support for the Agent.

Ctrl Alt Del - Does not work

Conrad Sallian, Support (Posts: 2295)

Oct 19, 2015 2:33:12 pm EDT

You probably meant portable Viewer (on the local side), correct?

send ctrl+alt+del

Conrad Sallian, Support (Posts: 2295)

Oct 19, 2015 12:31:32 pm EDT

Hi Jeff,

I responded in the thread you created.

Ctrl Alt Del - Does not work

Conrad Sallian, Support (Posts: 2295)

Oct 19, 2015 12:30:28 pm EDT

Hello Jeff,

Thank you for your message. On the remote side, are you using the Host or the Agent? Also, what the operating system on the local and remote side?

Agent temporary as service for remote reboot?

Conrad Sallian, Support (Posts: 2295)

Oct 19, 2015 4:11:24 am EDT

Hi Jeff,

This feature is still in the works. For everything to work smooth it does require some additional changes to be made to other code. We just want to make sure that everything works properly before we release it.

Thanks.

Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Support (Posts: 2295)

Oct 18, 2015 2:02:38 pm EDT

Michael,  could you please provide the version number of Remote Utilities app that you installed?

Thanks.

Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Support (Posts: 2295)

Oct 18, 2015 12:52:49 pm EDT

Hello Michael,

I forwarded your report to our developers and asked for input. I'll keep you updated.

Thanks.

Can a computer alternate between host and viewer?

Conrad Sallian, Support (Posts: 2295)

Oct 16, 2015 9:37:49 am EDT

Hello Stephen,

Thank you for the kind words :)

One thing I'm unsure of is can the same PC double as a host and a viewer? Is it as simple as using one or the other utilities?

Yes. Remote Utilities main modules (Viewer and Host) work independently of each other. So  you simply need to install both on the same PC and use accordingly.

Don't hesitate to ask me if you have other questions.
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