Conrad Sallian's community posts

Hi Espen,

Do you mean the 3rd step of the configuration process, correct?

Hello Espen,

Thank you for your message.

However, when deploying new hosts with a customized .msi file, none of the hosts are imported into the address book.

Provided that you enabled the auto-import option on the server (see how in this document), the Hosts should get automatically added to the designated folder. If they aren't, then perhaps they cannot even connect to the server in the first place.

Also, the 5 hosts i`ve installed it on, everyone says Offline/Unknown even though they are up and running, and i am able to remote them.

This might confirm what I said above. The Hosts cannot connect to the server for some reason. That's why they don't get imported into the address book - the server simply doesn't see them.

In order to troubleshoot Host -> Server connectivity please check this document https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/ .

Hope that helps.

Hello John,

Thank you for your message.

I'm not sure I know the answer but I will forward your question to our development to clarify.

I ask because I want to preserve this address book file list and checked/unchecked status when switching between versions of the viewer.

Just curious, why would you want this?

Hello,

Yes, you can change host language as well as other settings using the Remote Settings feature.

Hope that helps.

Hi Ton,

Does the window size change each time you connect to different Hosts, or does it change even when you connect to the same Host?

For example, you connected to Host A and resized the window to your liking. Then you closed the session, reconnected to that Host again and opened the session window. Does the window keep its size or do you have to resize it again?

Hello Jack,

It's hard to say what exactly that might be, looks like general network problems. Do you have issues with that one Host or all of your Hosts? It is important to isolate the issue first to at least figure out where the problem occurs.

jackk wrote:

Viewer is 6.8.0.1
Host is 6.8.0.1

Please, check the Host log. You can find it in C:\Program Files(x86)\Remote Utilities - Host\Logs\ . If you see any errors there, such as Socket Error #11001 this may point at Host having troubles getting connected to our intermediary server. I assume that you are using an Internet-ID connection rather than connecting directly using the Host's IP address.

Hello Jack,

Have you updated both modules - Viewer and Host - to the most recent version? Remember that if there is a version mismatch between Viewer and Host all kinds of issues can happen.

Hello Efraim,

With Remote Utilities you cannot connect in to your mobile phone. You can only connect from it to a remote PC using Remote Utilities mobile client. It does not make sense to add your mobile IP address to the Viewer address book.

Hello Michael,

Thank you for your message.

Sorry, but there is no such setting. This process is automatic. You should check your Internet / network connection to address the root cause and eliminate the cause of packet loss. Perhaps, there is some security software or policy in place that prevents the network from working normally.