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[resolved] Slight issue in remote session
Mouse

Conrad Sallian, Administrator (Posts: 1573)

Sep 25, 2011 9:03:43 am EDT

That's a good idea, Martin. I'll send you a message. Meanwhile I'll move this topic to the techsupport forum.

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[resolved] Slight issue in remote session
Mouse

Conrad Sallian, Administrator (Posts: 1573)

Sep 25, 2011 8:36:20 am EDT

Could you please provide more information on what Windows version  is installed on both PCs. That may help to find the problem.

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[resolved] Slight issue in remote session
Mouse

Conrad Sallian, Administrator (Posts: 1573)

Sep 25, 2011 8:34:53 am EDT

Hi Martin,

Thanks for the detailed description. We'll need to try to reproduce it and fix. I'll get back here with the update on this issue.

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[resolved] Remote Utilities thru a tunnel

Conrad Sallian, Administrator (Posts: 1573)

Sep 12, 2011 3:49:35 am EDT

Thanks for the kind words.  8) We are going to release the version 5.1 soon. This one will have some major improvements, so stay tuned. I would recommend you subscribing to our product newsletter, the subscription form is available on the home page. This way you will get notified about the new version when it is out.

P.S. "Soon" here means "within a 1-1.5 month timeframe".

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[resolved] Remote Utilities thru a tunnel

Conrad Sallian, Administrator (Posts: 1573)

Sep 11, 2011 7:18:27 am EDT

Hi Alex,

1. No, SSH tunnel is not in our plans.

2. RDP has nothing to do with RUT's performance. You can check it for yourself if you use the generic RDP client instead of RUT-Viewer. As for the remote feature, you probably meant 'Full control' or 'View only' mode. Try to reduce the color depth a little bit, and use the 'Economode'. You will find both these settings in the 'Properties' for the connection in the RUT-Viewer.

BTW, I would recommend you upgrading to the v.5.0.  :) Apart from new features, such as the Internet ID, there were numerous little fixes that were made in the version 5.0.

Thanks.

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Knowledge Base
All-in-one support facility and encyclopedia of Remote Utilities

Conrad Sallian, Administrator (Posts: 1573)

Aug 22, 2011 8:28:57 am EDT

Hi Genie,

Long time no see :) Thanks for visiting.

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Knowledge Base
All-in-one support facility and encyclopedia of Remote Utilities

Conrad Sallian, Administrator (Posts: 1573)

Aug 14, 2011 11:18:02 am EDT

The Knowledge Base is available at http://www.remoteutilities.com/support/kb/. This is a comprehensive 'encyclopedia' about Remote Utilities, which contains answers to frequently asked questions and definitions of the terms used throughout the program's interface and this website.

How to use the Knowledge Base

The content in the KB is organized around tags. Each tag can be assigned to many articles, and each article can be labeled with many tags. Tags are accessible from any KB page; the number in the parentheses shows how many articles are labeled with a tag.

There are basically two ways to find what you are looking for:

- Browsing by tags
- Using search

You can also use the 'Related' links below each article to quickly navigate to related information.

We will review the KB and add new articles on a regular basis. If you didn't find what you were looking for in the KB or have any suggestions feel free to send us a message via a support ticket.

Thank you!
Remote Utilities Team

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Do the same thing simultaneously on several remote computers

Conrad, Administrator (Posts: 1573)

Apr 28, 2011 12:42:36 pm EDT

Hi Genie,

That sounds interesting. I'll ask our tech guys if that's possible.

Thanks for the suggestion.  :)

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Start the viewer minimized in the system tray

Conrad, Administrator (Posts: 1573)

Apr 17, 2011 5:39:58 pm EDT

That's no problem. We'll add that to the 5.1.  :)

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[Implemented in v5.1] A tiny enhancement

Conrad, Administrator (Posts: 1573)

Apr 17, 2011 5:33:25 pm EDT

Hello Genie,

Thanks. We'll fix this in the upcoming version 5.1.

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