We have sent a false positive report to Combofix, although finding the actual contact information of the developer was a bit tricky. All we could find was email@example.com email address but the site www.combofix.org says that the developer "didn't make" the site (perhaps, he/she is not the owner of the site). Incidentally, you might want to try to send them an email too.
Hopefully, we'll receive a response from the developer or at least more information about the developer and how to contact them.
Merry Xmass Conrad. 1st, I dont have RU log in C:\Program Files\Remote Utilities - Host\Logs as indicated, it is in C:\Program Files (x86)\Remote Utilities - Host\Logs
so is there any possible issue of setting up the right version on this machine?
No, it's ok. On 32-bit machines the Host installs itself to the Program Files folder, whereas on 64-bit machines it installs into Program Files (x86).
Now, I opened the most recent log file (I can share it with you), I found mainly error 96, Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
This is just a fact that confirms the obvious - the Host cannot connect to the remote Host. The connection is blocked by something.
I did, from the VM and the HYper-V host a telnet server.rutils.com 563 and it works fine with absolutly no problem of connections.
I understand. But Remote Utilities is just a tool for actually viewing/controlling remote PCs via its own remote desktop protocol. There are no VPN capabilities built into Remote Utilities. It's a different kind of software.
However boring it might sound, you might want to try VPN-based solutions like Hamachi or Pertino for that :)
Sorry, but currently there's no option to arbitrarily change Alt + Tab behavior. That is, being able to press a modifier key that would make it "local" rather than "remote" on-the-fly.
However, this makes a good feature suggestion. Let me move this topic to our "Feature suggestions" forum and also add it to our wish list. Our developers will take a look at it and see if it can be implemented.
Salam ELIAS wrote: Conrad, I am not sure what is needed to be done as I have no active firwall, it is disabled on all levels.
In the KB it is indicated to open specific ports, so as far as win firewal is disabled, what should i do?
It's not necessarily the firewall right on the PC itself. You said that it was a VM. The hypervisor machine for the VM can work as a router/NAT or as a bridge, depending on how you configure it. You need to check the settings on it, namely whether it allows the guest machine to send packets to and fro using the ports the RU Host needs for Internet ID connection.
So it's certainly a network issue, but not necessarily on the VM machine itself. Check the hypervisor and your network router too, perhaps you have some firewall rules enabled on them.