Conrad Sallian's community posts

Hello Rogier,

First I thought it was a connection problem or some program freeze... And therefor I was restarting my client all the time.

The session should unpause when you bring forward the Full Control window? Does it stay paused in your case?

Can you make this feature optional?

That might be possible, but provided that it should pause/unpause automatically, it doesn't make much sense. By the way, the reason behind pausing a session when its window is minimized is to save traffic/bandwidth, which for some users may be an important factor.

Hello John,

Will you add some kind of server side manual validation for hosts or viewer to prevent unauthorized use or some other kind of mechanism ?

We'll see if we can implement something more automatic, so to say.

Thanks!

Hello  John,

Thank you for your post.

Currently, yes, it is possible, although it cannot lead to any breach of the server or other harm. Besides, the probability that someone knows exactly at which IP address (or DNS name) and port your server service is running is very low.

However, in the near future we will implement features that will prevent such unauthorized use of the relay function. As for the nearest server update, we will add the ability to specify different communication ports for Viewers and Hosts that they use to talk to the server.

Don't hesitate to ask me if you have other questions.

Hello Rogier,

Yes, the Viewer pauses the connection if you minimize the Full Control window. This is normal behavior.

However, there shouldn't be any messages like "Current session on hold". Are you sure you are using Remote Utilities' own Full Control mode, and not the RDP mode?

Sorry, I managed to view the image now.  So you mean the Pause function, correct? Did you mean that RU entered the paused state on its own, or did you just click the Pause menu item yourself?

I'm just trying to figure out the issue at hand. Thanks.

The image won't load. Could you please upload it elsewhere or just send it as attachment to support@remote-utilities.com?

Thank you!

Hello Brent,

Sorry for somewhat misleading previous replies. At first, we thought there was an issue with OneDrive. But the actual problem is that the program lacks the ability to load an encrypted book (a file with the .encrypted extension) to your Viewer. We also mention it in the Tips section in this documentation article.

I updated the article a bit and added a workaround, see the last item in the Tips section. In fact, if you want to use the "Dropbox" method (or OneDrive for that matter) of sharing your address book, and you want to encrypt it as well, you can simply use the Portable Viewer.

Hope that helps. Let me know if you have other questions.

Hello Rogier,

Thank you for your post. And where do you get this message? I mean "current session on hold". Do you have a screenshot?

Hello Brent,

That is, the Viewer "Select address book" dialog expects .XML files only, but .ENCRYPTED files can be added by pasting the entire file name, but the file will soon be deleted.

Yes, I can confirm that we can reproduce it here. We will be testing this issue more these days to find the reason for this behavior and a workaround or fix.

Hello Brent,

This is a strange behavior, indeed. Let us do some testing, and I will get back to you soon.

P.S. I noticed you also submitted a ticket on the weekend. Sorry for not replying earlier. Anyway, I will answer to this thread then.