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Free Licence with Multipe Users Query please

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 8:29:55 pm EST

Greetings, Mark

Thank you for your interest.

Question1: Is this possible with the Free version and if so how many Licences does this use up. In this example we have it installed on 2 PC’s with three Operators.

You need only one license. Apply the product key on the two computers (Office 1 and Office 2) and connect to them from other computers where the Viewer is installed.


As an independent IT Support consultant with potentially my own Free Licence. If I connect to Mary’s PCs, is this using up one of her licences OR one of my free 10?

The license is applied on the Host, not on the Viewer. Once you register the Host, you can connect to it from any number of Viewers. Your address book in the Viewer can hold no more than 10 remote PCs registered with a Free License (regardless of who owns the license). These are protective measures to ensure the EULA is not violated. Another measure is that you cannot own and store in the License Key Storage more than one Free License and use the Free License alongside a paid license, because the paid license is supposed to entirely replace the free one. Please, check the Licensing page for more information.

Feel free to ask me if you have any questions. Thanks!

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save logon credentials when pc/server is locked

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 5:40:00 pm EST

Michael Taylor wrote:
im not sure if your familiar with [censored] but there is a feature that [censored] has. when I login to a remote pc it requests username/password,domain etc. just like remote utilities, however if the pc or server is locked or not logged in when I click on the send control alt delete [censored] pops up an option to login using the credentials already supplied. is it possible to have a similar/same feature in remote utilities
this will probably only be relevant when using domain/nt security but it saves me from having to enter credentials twice and for security reasons all servers/workstations are set to auto log off after a period of time. so every time I connect the server or pc will be locked the feature [censored] has comes in quite handy.

thank you for your consideration

Mike

Hi Michael,

First, sorry for the "censored" thing but we don't allow competitor names on the forum. But I understand what you mean.

I've added the feature into our wish/feature tracking list. This means that it has a good chance to be implemented in one of the upcoming versions.


Thank you!

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Send Ctrl-alt-del not always working

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 5:04:21 pm EST

Jeff Peterson wrote:
Windows 2008R2 server

Jeff,

Perhaps, the Ctrl+Alt+Del simulation is prohibited by Windows security settings on the remote PC. Can that be the case?

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Send Ctrl-alt-del not always working

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 3:26:50 pm EST

Jeff Peterson wrote:
I'm testing out the software and its going fairly well so far with one snag. I've got a Windows 7 machine and a Windows 2008R2 server set up. I can remote into the Windows 7 machine and hit the "send ctrl-alt-del" and get the login screen, but doing the same thing on the 2008 server is failing - it just ignores it. I can send it with another remote control program, it just isn't working with Remote Utilities. Is there anything I need to know or set for it to work correctly?

Hello Jeff,

To send Ctrl+Alt+Del to the remote PC, please use the corresponding command button/icon on the toolbar in the Full Control mode http://www.remoteutilities.com/product/features/ctrl---alt---del.php

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Question on Business Class License - One "Operator"

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 2:59:39 pm EST

Herb Salls wrote:
OK, so that's what I really wanted. I have users who have to use from home. I have "me" who has to manage from here. I now think you are right - the per computer model is probably a better choice for the 10 users who need to come in from home. Not everyone does here.

And again, just to be sure, this per computer license (as I read it) is permanent. We own it, no annual renewals, no annual fees, We purchase it and that's it. Major upgrades for a year. And then you'll treat us right with reasonable upgrade costs after that year expires. Right?

H

Yes, the license is lifetime for the current major version (5.x in this case). We also have a clearly stated upgrade policy http://www.remoteutilities.com/buy/upgrade-policy.php . Existing customers get 40% discount when they upgrade major-version, IF they want to upgrade. It's not mandatory. If the major version is released with a year since their purchase, the upgrade is free.

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Question on Business Class License - One "Operator"

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 2:30:03 pm EST

Herb Salls wrote:
OK, and RU works through your firewall(s) to find the target.
Sorry for all these questions. I just want to make sure before we lay down the money.
Frankly, this is almost too good to be true...

Is your company located in the US or is it overseas?

H

You are probably interested how we know that the allowed license count is respected. :) It's simple, our Internet ID servers watch that. Therefore, if you have 1 "per operator" license, you:

1. Can connect from any number of Viewers to any Hosts registered with your license.

2. At any given moment only one Viewer machine can use the software ( a single session or multiple concerrent sessions, it doesn't matter).

If it's easier for you to understand this license, you can think term "channel", like another popular software uses. But in our opinion, "per operator" works better because, in fact, concurrent sessions from one machine are never restricted.

So if you have a certain number of Hosts, and several people that need to connect to those Hosts simultaneously, then the "per remote PC" option is better, perhaps. I recommend taking a look at our Licensing page, because it provides some examples http://www.remoteutilities.com/buy/licensing.php  


Our development team is located in Russia - Moscow and Rostov-on-Don. Legally, we are registered in the republic of Seychelles. The bulk of our paid customers are from the US, as one might expect.

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Question on Business Class License - One "Operator"

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 1:54:47 pm EST

Herb Salls wrote:
I'm still a little unsure. The viewer - can it be used by regular users to gain access to their computer, like from home to work? Similar to what we used to do with LMI?

H

Yes, they can. Once the Host is registered, it's registered. The license has been applied. Anyone can connect to that Host.
Of course, they need to know its IP, ID or DNS and the access password to be able to connect successfully.

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Host not found

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 1:31:45 pm EST

Scott Berg wrote:


Conrad,

ON the host I do see a blue circle so it is communicating with the media server.

I typed the internet ID exactly as is with the dashes and all and put upper cases.

I was able to connect to is successfully from another computer via a viewer, just not on my ipad. I have no anti-virus or firewall software on my ipad.

Couple of questions:

1. Could you please verify that the mobile Viewer version number is 5.6.0.2. It's displayed at the top right corner of the main screen. Note that the mobile version numbers are not directly related to desktop version numbers. The number above represents the latest iOS version.

2.  When you attempt connection, is the Viewer "thinking" for a while before showing you the "Host not found" message? Or does that message pops up immediately when you click "Connect", without a pause?  

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Question on Business Class License - One "Operator"

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 1:22:47 pm EST

Herb Salls wrote:
Oh OK, I get it. The license key isn't embedded in the Viewer - it's on the host. Therefore I can install the Viewer wherever and whenever I need it, right? So my back up op can have the viewer on his screen. Very handy...

Cool!

Correct.

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Host not found

Conrad Sallian, Administrator (Posts: 1752)

Jan 23, 2014 12:12:10 pm EST

Scott Berg wrote:
Seem to be having the same problem as in the android forums.

No matter what I put in the box, be it the internet id, my internet ip or even the internal network ip I keep getting the host not found error.

I'm on the latest version of both ipad app and the windows host app

Is it a bug in the program or is it something I'm doing wrong?

Hello Scott,

It looks like a firewall/antivirus issue. First, check the Host side and I recommend doing that with the Internet ID. Make sure that you can see a blue sphere/circle beside the Host icon. It means that the Host successfully connected to a mediation server.

Then type the Internet ID into the mobile Viewer exactly (i.e. it's case-sensitive) as it is shown in the Host and try to connect. If it doesn't connect, then the problem is on the Viewer side. Is there any mobile firewall/antivirus or other security software on your phone that might affect connectivity?

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