Conrad Sallian's community posts

Hello Rogier,

Yes, the Viewer pauses the connection if you minimize the Full Control window. This is normal behavior.

However, there shouldn't be any messages like "Current session on hold". Are you sure you are using Remote Utilities' own Full Control mode, and not the RDP mode?

Sorry, I managed to view the image now.  So you mean the Pause function, correct? Did you mean that RU entered the paused state on its own, or did you just click the Pause menu item yourself?

I'm just trying to figure out the issue at hand. Thanks.

The image won't load. Could you please upload it elsewhere or just send it as attachment to [email protected]?

Thank you!

Hello Brent,

Sorry for somewhat misleading previous replies. At first, we thought there was an issue with OneDrive. But the actual problem is that the program lacks the ability to load an encrypted book (a file with the .encrypted extension) to your Viewer. We also mention it in the Tips section in this documentation article.

I updated the article a bit and added a workaround, see the last item in the Tips section. In fact, if you want to use the "Dropbox" method (or OneDrive for that matter) of sharing your address book, and you want to encrypt it as well, you can simply use the Portable Viewer.

Hope that helps. Let me know if you have other questions.

Hello Rogier,

Thank you for your post. And where do you get this message? I mean "current session on hold". Do you have a screenshot?

Hello Brent,

That is, the Viewer "Select address book" dialog expects .XML files only, but .ENCRYPTED files can be added by pasting the entire file name, but the file will soon be deleted.

Yes, I can confirm that we can reproduce it here. We will be testing this issue more these days to find the reason for this behavior and a workaround or fix.

Hello Brent,

This is a strange behavior, indeed. Let us do some testing, and I will get back to you soon.

P.S. I noticed you also submitted a ticket on the weekend. Sorry for not replying earlier. Anyway, I will answer to this thread then.

Hello Kenny,

Here is a test file. Please, do the following:

1. Download and run the file on the Viewer machine.

2. Click Browse and select the png file that you saved in the remote printing dialog window.

3. Try to print the file on your printer using the three buttons (first Print 1, then Print 2 and finally Print 3).

4. Let us know if you were successful with all the three buttons, or if some of them failed (and which ones).

Thanks.

Hi Kenny,

I can save the image and print it out but this is cumbersome

So it works when you save then print, and doesn't work when you print by clicking "Print all pages" or "Print selected page" buttons, correct?

Hello John,

Exception: Socket Error # 10054

This is similar to the issue reported by Pat. Host has issues contacting the intermediary server due to some network problems either on the Host computer or the network. Also, this might be firewall activity on the same pc or in-between.

See the list of socket error codes.