Forums

[resolved] codecs ?
remote camers view need codecs

Conrad Sallian, Administrator (Posts: 1559)

Jul 06, 2012 5:53:06 am EDT

Hi Alan,

Codecs must be installed automatically during the software installation. Make sure that you have the latest version of the Viewer and the Host (Server) installed on the local and remote PCs respectively.

If you still get the error, please report here and we'll see further what the problem can be.

Thanks.

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Where is the Linux viewer?
Linux viewer location download

Conrad Sallian, Administrator (Posts: 1559)

Jun 22, 2012 2:10:04 am EDT

Jonathan,

Viewer works on Linux under 'Wine'. Use the regular Viewer download link.

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[resolved] No Video on remote webcam
Screen says no video

Conrad Sallian, Administrator (Posts: 1559)

Jun 22, 2012 2:07:18 am EDT

Phil,

Hit the 'Play' button on the toolbar in the Remote Webcam mode window and wait a bit.

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Checking connection

Conrad Sallian, Administrator (Posts: 1559)

May 17, 2012 12:07:38 pm EDT

Hi Genie,

That's a good suggestion. We will implement it. Thanks!

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Free vs. Commercial (UPDATED)

Conrad Sallian, Administrator (Posts: 1559)

May 02, 2012 3:09:32 am EDT

Starting January 22, 2014 our Free License is also free for business use. The number of remote computers is limited to 10 PCs.

For more details on the Free License please, refer to our License page here http://www.remoteutilities.com/buy/licensing.php

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[Implemented in v5.2] User rights management

Conrad Sallian, Administrator (Posts: 1559)

May 02, 2012 2:33:27 am EDT

The feature has been implemented in version 5.2 and is available in the Enterprise Edition.

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[ Closed ] Free Edition users, please read this

Conrad Sallian, Administrator (Posts: 1559)

May 02, 2012 2:11:31 am EDT

Currently, we provide support to Free Edition users via this Forum only. Feel free to post your bug reports, questions or suggestions to an appropriate sub-forum:

Technical Support
Feature Requests
Licensing

We will do our best to respond as soon as possible. We also encourage you to share your tips and solutions with your fellow users here on these forums.  

Thank you for using Remote Utilities!

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[resolved] Remote Camera Warning Message
Attention! Video Surveilance is Activated!

Conrad Sallian, Administrator (Posts: 1559)

Apr 19, 2012 1:46:09 am EDT

The Customer is free indeed to use the existing features of our software as they want. But again - Remote Utilities is a remote administration tool, not surveillance software. Our position regarding the warning banner in the remote camera mode is firm and won't change. Sorry.

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[resolved] Sound on Windows 7

Conrad Sallian, Administrator (Posts: 1559)

Mar 13, 2012 12:20:03 pm EDT

Hello Jamal,

Could you please write to support@remote-utilities.com. We'll see what we can do, as the sound issue can be tricky and it needs looking into every specific case.

Thanks!

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[resolved] Remote Utilities thru a tunnel

Conrad Sallian, Administrator (Posts: 1559)

Jan 24, 2012 4:58:46 am EST

Hi Bobby,

If you mean version 5.1 it's been available since the 12th of December  :)  To be exact, the most recent version right now is the version 5.1.1. It's downloadable here. Also, refer to this news for more information.

Regarding the tunnels etc. RUT does not create a VPN tunnel. However, if the network environment on either side (remote or local) is restrictive and only allows port 443, the program automatically uses port 443 provided that you connect using the Internet IDconnection.

Also, in the version 5.1. proxy settings are available for both Server and Viewer.

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