Conrad Sallian's community posts

Hello Charles,

The crashes could be caused by antivirus software. Do you you have any installed on that computer? If so, you might want to add the Host installation folder to exceptions.

Here is more information https://www.remoteutilities.com/support/docs/antivirus-issues/

Hello Matt,

Thank you for your post.

You may need to restart the Host PC. Usually, restart is not required but sometimes it is.

Let me know if the problem persists.

Hello Charles,

Thank you for your post.

The Host shouldn't freeze in the first place. There were a couple of small issues that we fixed. These issues could cause the Host to freeze in some rare occasions.

As for changing the recovery options this way - it is not recommended to directly edit the service properties this way. This might cause erratic behavior in the future.

What I recommend you to do for now is completely removing  the Host (including its settings from the registry, here is a guide) and re-installing.

Ron Brennan wrote:

Good morning Conrad,

By all means feel free to use my (edited) review in any way you wish.

Ron

Thank you!

Hi Ron,

Weird :) Well, indeed requiring only way to log in is strange. But I can guess that they do that to ensure their reviews are coming from real people (i.e. their staff visits the LinkedIn accounts and verifies it's authentic).

But thank you for your great review nonetheless. If you don't mind, we will put it on our home page, there is a dedicated review section.  

Thanks!

Looks like you don't have connectivity with the remote Host. If you use Internet-ID connection type, then this documentation article may help troubleshoot the issue https://www.remoteutilities.com/support/docs/internet-id-connection-not-working/

Unfortunately, most connectivity problems arise on the Host side rather than on the Viewer side. If you cannot access a remote Host this means that the Host has issues connecting to our intermediary server. This might be caused by a number of reasons, such as antivirus software update that blocks the Host, the Host service hanging or not working properly or the Host installation being corrupted for some reason.

It's unlikely that you will be able to troubleshoot the issue while on the Viewer side. You'll need to get to the Host side anyway.

Hope that helps.

Speaking of potential customers - we recently registered our software on G2Crowd and Capterra. These services have become quite popular recently as they help people choose software and provide generic reviews. If you have time to write a short review (just a few lines would do) about Remote Utilities, we will much appreciate it. See the links to review form in my signature.

Thank you!

Hi Vladislav,

You probably mean the Host rather than the Server, correct? Yes, you must update it too.

Here is an updating guide https://www.remoteutilities.com/support/docs/updating-remote-utilities/

Thanks.

Hi Ron,

It speaks well of the Remote Utilities software and documentation (beautifully done) that there is so little activity in the forum of such a widely used product. (Potential customers: do yourself and your organization a big favor and get this software.)

Thank you for the kind words. Yes, we receive few support tickets and forum posts relative to our user base, but that has always been our primary strategy. We are planning to further improve and update our documentation and also provide some fresh video tutorials soon.

It would be useful to be able to modify the title of a forum posting after the post has been submitted.

This can be done by an administrator. So if you need to update the title, just send me a message through the forum (via PM) and I'll do that.

Under Host Setting > Security > Users and access control, I would change "User name" to "Remote utilities user name" to quickly distinguish it from the Windows user name.

That makes sense. Anyway, the Host settings window will be significantly revamped soon. When we'll be making this change, we'll keep in mind this suggestion.

4. Under point 5 of number 3 above regarding "Permissions for individual users can be overridden by global permissions set on the Modes tab."

I think this is incorrect. When a mode is disabled on the "User Access - RUT Security" window and enabled on the Security > Advanced > Modes tab, the statement states that the mode is enabled for the user when in fact it is disabled. The Modes tab setting (enabled) does NOT override the "User Access - RUT Security" setting (disabled).

It seems a connection mode is enabled for a particular user only if is enabled both on the Modes tab and on the user's "User Access - RUT Security" window.

Yes, for a connection mode to be allowed for a specific RU user it should also be allowed in global settings on the Mode tab. In other words, the Modes tab serves as a global "switch" to quickly block any undesirable permissions for all users.

Perhaps, we need to rephrase the documentation quote above then.

Hello Vladislav,

Thank you for your message.

Have you upgraded both Viewer and Host to version 6.6.0.7?