Conrad Sallian's community posts

Clark Milioti wrote:

Any fix yet?

This is really holding me back from expanding my license!  Totally unreliable solution.

By the way, have you also provided us with the Agent log? Perhaps, there are problems on the remote side? Here is how to find the agent log https://www.remoteutilities.com/support/docs/agent-log/

Hello Clark,

Thank you for the log. I forwarded it to our development to see if they can provide any ideas.

Hello Tom,

Thank you for the information. What you describe looks exactly like how RDP mode works. Are sure it's Remote Utilities' own Full Control mode that you are using?

If the Host log is ok and doesn't show any problems connecting with the server, the Viewer log could help us. Here is how to enable Viewer logging:
https://www.remoteutilities.com/support/docs/connection-log/

it should be noted that whenever you experience any connectivity issues your only reliable source of information is the log, or more specifically two logs -  Viewer's and Host's. Without the logs it is just guesswork.

For those of you who are interested in the details of what is actually happening:
Driver Signing changes in Windows 10, version 1607

Lee, we will notify you about it in this thread. Besides, once Microsoft does its part they should update their records accordingly and this problem should be fixed.

Hello Lee,

According to Microsoft it takes them 5-7 days to re-verify our account data. We will try to speed things up and contact them too.

Hello Eddy,

Thank you for your message.

Please, check this Internet-ID connection troubleshooting guide.

Hello Armin,

Thank you for your post.

We never publish a detailed roadmap. But the most pressing priorities we are currently working on are as follows:

- Updated and improved authorization system based on TLS 1.2 (this will replace the current RSA+AES).
- 2-factor authentication for the Hosts and later for the self-hosted server as well
- Viewer for MacOSX (and possibly Linux)
- Updated and improved mobile version with a full-fledged address book.

These are just some of the things we are planning for the nearest future. There are also numerous fixes and little features that we are going to include with each update.

Hello Riz,

Please, update your Remote Utilities installations - Viewer and Host/Hosts. You can download the most recent version from here https://www.remoteutilities.com/download/