Conrad Sallian's community posts

Hello Pat,

Thank you for your message.

I do not have any other hosts to compare, but this does happen with multiple viewers coming in from different networks.

That might point at connectivity issues on the Host side which is also confirmed by the Host log you are referring to. Socket error #11001 may be caused by plenty of reasons, and generally it's connectivity/network issues between Host PC and remote server (in this case - our public server).

I don't think it is a DNS lookup issue since it does work intermittently.

It would be error #11004 then.

Have there been any other reports of difficulty communicating with the ID servers?

No, the servers are up and running. No recent maintenance or downtimes.

I would recommend that you check the firewall and antivirus software on your Host PC. For Internet-ID connection to work only outbound connection to our server is required, and such connection is normally allowed by default in modern firewalls , but who knows if there is any special policy or filter in place.

As for antivirus software, you could add Host's installation path to its exceptions list. You can do so with any a/v software including Microsoft's Windows Defender if that is what is being used on that computer.

Hope that helps.

We haven't been reported any issues with this type of sync yet. But here is what I can recommend you to do:

1. Make sure all your Viewers are the same version, preferably the latest one. As of this post, it's 6.7.0.2. The latest version is always available by this link https://www.remoteutilities.com/download/viewer/

2. Make sure that you completely close/exit one Viewer before you open another Viewer. Otherwise, both Viewers will try to read/write the same file, which may cause conflicts, in theory.

Hope that  helps.

Hello Larry,

Thank you for your post.

May I ask if you are the only user who works with the address book file at a time (from different Viewer machines)? If there are multiple users, a conflict may occur in which case it would be best to use a more advanced address book synchronization available in our self-hosted server.

Hi Ron,

Sure, let me know if I can help you with anything else.

Thanks!

Hello David,

Thank you for your post.

If you can connect and only occasionally have disconnects, that might point at possible network connectivity issues. Brief network disruptions (for whatever reason) may go unnoticed when you use a web browser, but become immediately visible when you need to maintain a long lasting connection.

That said, from your description I can guess that your Host connects to the server on the same machine. In the Host's internet ID settings try specifying the server name as "localhost" or "127.0.0.1" instead of the server's external IP/DNS, to eliminate a possible loopback issue.  

In either case it would help to look at the Host log.

Hello Ron,

Thank you for your message.

No this is not a bug. As Remote Utilities is an admin tool/utility, even the protected system folders and files are supposed to be visible in the File Transfer mode. Currently, there is no way to hide them, although we may add this suggestion to our wish list.

Don't hesitate to ask me if you have other questions.

Hello Chuck,

Thank you for your message.

One way to fix this (apart from persuading Google and Avast work harder in order to distinguish good software from bad) would be to sign the Agent file. When you download the vanilla Agent  from our site, it is signed with our digital signature (Code Signing Certificate) . When you build your own Agent using the MSI Configurator, the file is modified and the digital signature is removed.

In the near future we will implement an online configurator which will automatically sign your customer builds. But for now we can sign the file for you. Could you please open a ticket and attach your custom Agent to the ticket . We will check the file and returned a signed file to you. Make sure that you set up the Agent with all the options you need before sending the ticket.

Thanks.

Hi Martin,

Our developers informed me that the online connections sorting issue is a bug. They said it would be fixed in the very next update.

While on the subject, another annoying issue (not necessarily a bug) is that in the Group view groups do not stay collapsed with each launch of the viewer. I have quite a few Folders, so I collapse the Folders group in the right pane with the Connections. I have to do this each time I launch the Viewer. It does not remember that I have the group collapsed. Saving this setting on close of the Viewer would be a great addition.

We'll definitely see if we can fix that also. Thanks!

Hello Robert,

Thank you for your message.

As a current Pro license holder will we automatically receive a notification when the Mac host is released or will we need to keep checking the website manually to see when it's released?

We send a newsletter about major upgrades to all existing customers so you will receive a message from us anyway. We may not send a newsletter about minor releases (to avoid bothering customers) , but a Mac version will definitely qualify as a major release.

As for when the Mac version is going to be available, I can only say that our developers are currently working on it, so it's our highest/current priority now.

Don't hesitate to ask me if you have other questions.

Hello Martin,

Thank you for your message.

I had entries in the Viewer sorted by Connection name in ascending (alphabetical) order prior to upgrading to version 6.7.0.2. Now when opening the Viewer, all Online connections under the General address book are in some random order. Offline/Unknown connections are still in alphabetical order by Connection name. If I click on a Folder and back to the General address book, they return to alphabetical order.

Do you have Use group view enabled on the View tab in Options?  That helps you first group (online, offline etc.) and then sort within groups.

Now the additional problem. If I connect to a system that is Online, it moves to Logged on group. When I log off, it goes to the end of the list of Online connections. It no longer goes back to it's place in alphabetic order. Connect and Logoff, it's at the end of the list.

That's for pointing at this issue. We'll see if we can fix it.