Conrad Sallian's community posts


Host PC locks when doing "full control"

Hello Tom,

Thank you for the information. What you describe looks exactly like how RDP mode works. Are sure it's Remote Utilities' own Full Control mode that you are using?

(public ID server) Connections Constantly Dropping

If the Host log is ok and doesn't show any problems connecting with the server, the Viewer log could help us. Here is how to enable Viewer logging:
https://www.remoteutilities.com/support/docs/connection-log/

it should be noted that whenever you experience any connectivity issues your only reliable source of information is the log, or more specifically two logs -  Viewer's and Host's. Without the logs it is just guesswork.

PnP-Monitor Lock driver is unsigned

For those of you who are interested in the details of what is actually happening:
Driver Signing changes in Windows 10, version 1607

PnP-Monitor Lock driver is unsigned

Lee, we will notify you about it in this thread. Besides, once Microsoft does its part they should update their records accordingly and this problem should be fixed.

PnP-Monitor Lock driver is unsigned

Hello Lee,

According to Microsoft it takes them 5-7 days to re-verify our account data. We will try to speed things up and contact them too.

Internet ID connections to Hosted server not working

Hello Eddy,

Thank you for your message.

Please, check this Internet-ID connection troubleshooting guide.

Roadmap?

Hello Armin,

Thank you for your post.

We never publish a detailed roadmap. But the most pressing priorities we are currently working on are as follows:

- Updated and improved authorization system based on TLS 1.2 (this will replace the current RSA+AES).
- 2-factor authentication for the Hosts and later for the self-hosted server as well
- Viewer for MacOSX (and possibly Linux)
- Updated and improved mobile version with a full-fledged address book.

These are just some of the things we are planning for the nearest future. There are also numerous fixes and little features that we are going to include with each update.

Remote Utilities - Idle or Offline After restart

Hello Riz,

Please, update your Remote Utilities installations - Viewer and Host/Hosts. You can download the most recent version from here https://www.remoteutilities.com/download/

Blank screen host does not work!

Hello Lee,

Thank you for your message.

If these are laptops the feature might indeed not work correctly due to the way the blank screen mechanism and monitor driver work in Windows 10. Unfortunately, we cannot do anything about it.

File transfer is very sloooow on directory changing

Hi Riki,

I'm sorry. Our work on the 6.9 update took quite a lot of time due to some serious improvements (specifically those that deal with security and authorization). It is soon to be released and more updates are coming this year.

Thanks.