Conrad Sallian's community posts

System requirements (Android)

Conrad Sallian, Support (Posts: 2979)

Apr 20, 2015 1:06:43 pm EDT

Brian,

I'm back with an answer. Currently, our Android client doesn't support x86 processors.

Don't hesitate to ask me if you have other questions.

voice & video chat

Conrad Sallian, Support (Posts: 2979)

Apr 20, 2015 11:20:59 am EDT

Hello Manfredo,

Thank you for your message.

Please, try the solution in this troubleshooting article.

System requirements (Android)

Conrad Sallian, Support (Posts: 2979)

Apr 20, 2015 11:16:33 am EDT

Hello Brian,

Thank you for your message. I've forwarded your question to our developers and get back to you soon.

RDP unsuccessful

Conrad Sallian, Support (Posts: 2979)

Apr 16, 2015 10:53:03 am EDT

Hello again,

Could you please start a support ticket and send us the entire log for examination. You can zip the log and attach it to the ticket.

Thank you.

RDP unsuccessful

Conrad Sallian, Support (Posts: 2979)

Apr 16, 2015 10:16:52 am EDT

Hello,

Thank you for your message.

The RDP mode in Remote Utilities only launches the native MS RDP client, nothing else. However, it allows you to use Remote Utilities as transport when connecting using RDP via the Internet (the RDP-over-ID feature).

I will consult our developers about this error that you receive and get back to you soon.

I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Support (Posts: 2979)

Apr 15, 2015 1:09:15 pm EDT

Hello Alan,

1-4: try to use the Get clipboard and Set clipboard commands instead of copying/pasting using hotkeys or context menu.

5: Did restarting the Full Control mode help?

I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Support (Posts: 2979)

Apr 15, 2015 9:49:28 am EDT

Hello,

Sorry for the late reply. Missed this message somehow :)

1. It depends on the contents/application. Are you only copying text/rich text, or images and files also?

2. You need to enable "Capture alpha-blending windows" in connection properties in the Viewer.

Toggle Language

Conrad Sallian, Support (Posts: 2979)

Apr 12, 2015 5:24:50 pm EDT

Hello,

No, unfortunately there is no special key/option to change from Hangul to English or vice versa.

Keep screen saver from kicking in/locking

Conrad Sallian, Support (Posts: 2979)

Apr 09, 2015 3:12:20 pm EDT

Then I will add this to our wish list :)

Keep screen saver from kicking in/locking

Conrad Sallian, Support (Posts: 2979)

Apr 09, 2015 1:37:22 pm EDT

Hello John,

Thank you for your message.

Am I right thinking that you suggest adding a feature that does what caffeine is doing - emulating a key hit every once in a while to keep computer from being locked?

Page:

Go to last message