Conrad Sallian's community posts

Hello Gary,

Am I just doomed here?

No. Just delete the associated records from your Viewer address book.

Also, if I could click a button to just deregister everything and reregisters everything that would be great. I cannot even figure out how to deregister a current host with the latest updates :(.

You no longer have to deregister anything because the Host is a "free floating" module starting version 6. Even if you have old 5.6 Hosts that you want to upgrade to version 6, just do that (upgrade that is) and you are done. Your registration information is not kept anywhere except the Host PC itself. So when the old installation is gone, you are good to go with the new one.

Hope that helps.

Hi Christopher,

First and foremost it's a new permission management system that utilizes our RU Server, namely adds a new role to it. Just like a domain controller in Active Directory, our RU Server will be the central repository for user accounts and their permissions, and admins will be able to manage Host permissions centrally, rather than individually as it is now.

Hello Christopher,

Thank you for the kind words. You are absolutely correct meaning that if the software is used legitimately, there is no reason for the admin to hide it.

Just wanted to say though that it's not me who created the program  :) I'm just a support guy who works in the same team with people much cleverer than him. But thank you anyway.

Hello Christopher,

Hm. You mean the Windows image file or anything different? There are no special requirements for that. The Agent itself, both the vanilla and a configured installer, has the size of approximately 3-4Mb.

Hello Christopher,

You should specify the ID itself after the Host. The full command is:

rutview.exe /name:123-456-789 /FULLCONTROL /CREATE /HOST:123-456-789

Hope that helps.

Hello Christopher,

I created an Agent.exe and I input Username / Passwords for Tech logins. So I don't have a need for the customer to read a password to us. We just need them to give us the ID. Is there a way to remove the password box under the ID? I'd feel better with it removed... since I think it would be a security issue if someone walks by their computer and uses the ID and password to log in. So if the password box is hidden I have nothing to worry about. ;)

Yes, that makes a good feature suggestion and in fact we recently added it to our wish list by a request from another user. Your post assures us even more that this feature is important.

Thanks!! RU is awesome software!!

Thank you for the kind words  :)

I'm currently creating my own internet portal for Remote Tech Support at my company that utilizes RU. :) Kind of like [censored] has.

We are currently working on beta 6.5 that is going to have a lot of interesting features. So stay tuned!

Hello Mike,

Yes, we managed to reproduce/confirm the issue. We are working on the update and it will be available soon.

Thanks.

Hello Frank,

No ideas other than that the Wi-Fi networks you connected too were restrictive enough to block access to our intermediary server. Or just block certain outgoing ports used.

Hello Andreas,

Thank you for the suggestion. We'll certainly take a note, and see if we can implement than at some point in the future.

Hello Larry,

Looks like a port conflict. Make sure that the port that you use for RU Server (in the RU Server Admin Console -> File -> Network settings) is not also used by another software or service.