Community

voice & video chat

Conrad Sallian, Administrator (Posts: 1789)

Apr 22, 2015 5:33:47 pm EDT

What about other applications that might use media devices? Do you have video sessions working in Skype, for example?

Like Remote Utilities? Write a review

voice & video chat

Conrad Sallian, Administrator (Posts: 1789)

Apr 22, 2015 10:08:44 am EDT

Hello Manfredo,

So you have empty dropdown lists there, correct?

Like Remote Utilities? Write a review

System requirements (Android)

Conrad Sallian, Administrator (Posts: 1789)

Apr 20, 2015 1:06:43 pm EDT

Brian,

I'm back with an answer. Currently, our Android client doesn't support x86 processors.

Don't hesitate to ask me if you have other questions.

Like Remote Utilities? Write a review

voice & video chat

Conrad Sallian, Administrator (Posts: 1789)

Apr 20, 2015 11:20:59 am EDT

Hello Manfredo,

Thank you for your message.

Please, try the solution in this troubleshooting article.

Like Remote Utilities? Write a review

System requirements (Android)

Conrad Sallian, Administrator (Posts: 1789)

Apr 20, 2015 11:16:33 am EDT

Hello Brian,

Thank you for your message. I've forwarded your question to our developers and get back to you soon.

Like Remote Utilities? Write a review

RDP unsuccessful

Conrad Sallian, Administrator (Posts: 1789)

Apr 16, 2015 10:53:03 am EDT

Hello again,

Could you please start a support ticket and send us the entire log for examination. You can zip the log and attach it to the ticket.

Thank you.

Like Remote Utilities? Write a review

RDP unsuccessful

Conrad Sallian, Administrator (Posts: 1789)

Apr 16, 2015 10:16:52 am EDT

Hello,

Thank you for your message.

The RDP mode in Remote Utilities only launches the native MS RDP client, nothing else. However, it allows you to use Remote Utilities as transport when connecting using RDP via the Internet (the RDP-over-ID feature).

I will consult our developers about this error that you receive and get back to you soon.

Like Remote Utilities? Write a review

I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Administrator (Posts: 1789)

Apr 15, 2015 1:09:15 pm EDT

Hello Alan,

1-4: try to use the Get clipboard and Set clipboard commands instead of copying/pasting using hotkeys or context menu.  

5: Did restarting the Full Control mode help?

Like Remote Utilities? Write a review

I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Administrator (Posts: 1789)

Apr 15, 2015 9:49:28 am EDT

Hello,

Sorry for the late reply. Missed this message somehow  :)

1. It depends on the contents/application. Are you only copying text/rich text, or images and files also?

2. You need to enable "Capture alpha-blending windows" in connection properties in the Viewer.

Like Remote Utilities? Write a review

Toggle Language

Conrad Sallian, Administrator (Posts: 1789)

Apr 12, 2015 5:24:50 pm EDT

Hello,

No, unfortunately there is no special key/option to change from Hangul to English or vice versa.

Like Remote Utilities? Write a review
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.