Conrad Sallian's community posts

Hi Alex,

Yes, perhaps. However, this issue is related to notification panel and Host rather than to iOS or another client. This suggestion has been added to our wishlist for the future notification panel (which we'll be significantly revamping soon).

Thanks!

Hello everyone,

There is documentation on how to switch to System using the Access menu. Perhaps, we should just add that you may need to switch if you have issues with mapped drives. Or better still we'll just add a more detailed knowledge base article.

Thanks!

Hello Rick,

Thank you for your message.

Perhaps, the Viewer configuration file has been corrupted somehow. Anyway, feel free to generate another free license, it is possible.

Hello Richard,

According to VirusTotal data BitDefender no longer treats RU files as malware. Do you have the most recent signatures update?

I still dont understand why other similar apps dot have this problem....

Not really. Other remote desktop software also suffer from false positive detections  once in a while, not necessarily from BitDefender but from other engines.

Hello Chas,

Thank you for your post.

For example, when I connect to the host with my laptop, it displays "Laptop" and with my iPad it displays "iPad". If it displayed the name given in the settings like the Username or the machine name like "Chas's iPad" this would help in identifying the user.

Do you mean the ability to specify a custom name what to display in the notification panel when you are being connected. If so, this suggestion has already been on our wishlist. We will implement it together with other important changes to the notification panel later this year (there are plans on how to improve the whole thing).

Thanks!

Hello Chas,

Unfortunately, we weren't planning to add this feature so far :) However, I'll still add it to our wish list.

Thanks!

Hello everyone,

Does the File Transfer Utility support mapped drives? If so, how can I connect to a mapped drive on a host.

Yes, support for mapped drives has been added long ago, in version 6.0.0.3. Here is our release notes.

Any advice on accessing a mapped drive or UNC path would be much appreciated.

There are two questions:

1. Are you running the Viewer as/under the same Windows user that mapped the drives?

2. Are you running the Viewer with elevated privileges/as an administrator?

I did some of my own testing, and a mapped drive does not show up on the remote/host computer.
It does however show up on the viewer computer. Maybe a permissions issue?

Same questions as above. Additionally, you may try switching to "System" from "User" in the Access menu in the File Transfer window and see if that eliminates the problem.

Thanks.

Hello Chas,

Do you mean the sound on the iOS client?

Hello,

Regardless of the terminology and intentions, we need a solution please.

I understand. But what kind of solution can we provide? As I mentioned, this 6.8.0.1 installer has been around for almost a year and clear of all a/v detections except just a couple of benign "riskware" classifications. There are hundreds of thousands of users who downloaded and use this very build. Also neither Symantec nor McAfee and TrendMicro treated this file as dangerous.  

For some reason, similar [competitors] software isn't stopped by BD. We just tried 4 different ones on our machines. All good. There must be something not right within the code of RU what triggers alarm.

The code didn't change, it's the same code as it has been since August 2017.

We are in constant contact with major antivirus software vendors (e.g. Kaspersky, Webroot etc.) and all of them are very helpful and responsive when it comes to fixing the detection issues. However, some antivirus vendors are not as good in this respect. Still, we will try contacting them today and figure out the issue. In fact, we will be asking them to treat their own customers better and not to block legitimate software on their computers, however strange that may sound. Well, if they cannot take care about their own customers (who paid them money for their "antivirus solution"), we will.

Hello,

Gen:Trojan.Heur.DP.ZT0@aqKIFxni
Infected

Note the "heur" part that means "heuristic". The file is new, the antivirus program just doesn't know about it yet and classifies it as malware using heuristics algorithms.  This is true about all other links that you provided below - take a closer look at detection names. Most of them either say "heuristic" or "riskware" (potentially unwanted program/application, PUA).

Besides, for any new release antivirus programs start to immediately classify the software as riskware or even malware. This time there are very few actually. It used to be much worse with previous releases where we could easily get 20+ false positive detections on new build.

This is how antivirus software works these days - they prefer to be on the safe side and block just everything that might be dangerous (remote software is usually in this category). It usually takes a couple of weeks of sending false positive requests before the detections are removed.