You can find the Host log in the C:\Program Files\Remote Utilities - Host\Logs folder. Currently the log contains basic information like from where a connection was initiated (IP address) and what connection mode was used as well as information about errors if any.
We are planning to make the log more informative in future versions though.
We have sent a false positive report to Combofix, although finding the actual contact information of the developer was a bit tricky. All we could find was email@example.com email address but the site www.combofix.org says that the developer "didn't make" the site (perhaps, he/she is not the owner of the site). Incidentally, you might want to try to send them an email too.
Hopefully, we'll receive a response from the developer or at least more information about the developer and how to contact them.
Merry Xmass Conrad. 1st, I dont have RU log in C:\Program Files\Remote Utilities - Host\Logs as indicated, it is in C:\Program Files (x86)\Remote Utilities - Host\Logs
so is there any possible issue of setting up the right version on this machine?
No, it's ok. On 32-bit machines the Host installs itself to the Program Files folder, whereas on 64-bit machines it installs into Program Files (x86).
Now, I opened the most recent log file (I can share it with you), I found mainly error 96, Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
This is just a fact that confirms the obvious - the Host cannot connect to the remote Host. The connection is blocked by something.
I did, from the VM and the HYper-V host a telnet server.rutils.com 563 and it works fine with absolutly no problem of connections.
I understand. But Remote Utilities is just a tool for actually viewing/controlling remote PCs via its own remote desktop protocol. There are no VPN capabilities built into Remote Utilities. It's a different kind of software.
However boring it might sound, you might want to try VPN-based solutions like Hamachi or Pertino for that :)