I understand. I'm just letting someone know that as is, the product is unusable.
I'm sorry, but this is somewhat a bold statement. Remote Utilities has been used in many different companies and environments, including very big ones (some with up to 50 000 remote PCs dotted around the globe). Although we do our best to make it as easy to configure and use as possible, there are still some networks/environments with extremely strict (if not paranoid) rules we can't do anything about.
In such cases it is recommended to solve the issue on the "administrative level" - that is to add an exception in the software in the antivirus software/firewall, create a new company-wide policy etc. by getting permission from company executives/IT department.
Robert Taylor wrote: I am also stuck waiting for the CNTRL ALT DEL function.
Our company is looking at the software for EU remote connection but not sure if they will wait very long. I would like to buy your premier package but........
Sorry if Anton was a bit direct trying to convey his message :) But anyway, I can assure you that this feature has the biggest priority when it comes to the next mobile release. And the release will be very soon!
And thanks for considering the purchase of Remote Utilities. We really appreciate it!
If i understand correctly, i can't use the agent in this fashion, since the host is already running on that computer? Is this why running the agent gets a UAC popup?
Yes, that is correct.
If so, how can i go about regaining access to this host device? Is there a method of seeing why the connection fails?
This issue needs a closer look. Would you mind creating a ticket in our ticketing system? In the ticket simply refer to this forum thread (give a link) instead of re-creating the description of the issue. Our technical support specialist will contact you via the ticket and provide personalized assistance.
While Remote Utilities allows you to switch between already existing terminal sessions, it has no means of creating terminal sessions or being run as a terminal server. It's a different class of software with different licensing.
I'll continue here so that the full context is available to other support staff.
Ok, I tried to connect but with no success. However, I couldn't ping the GMS' DNS name either. I have a question - is GMS in the same local network as the Host? That could explain why the Host/Hosts had easily connected to the GMS and were shown in the idle list. It can be so that the GMS is misconfigured or is simply not accessible out of the Internet by the DNS name you use. I assume that the computer with the GMS installed doesn't have an external IP address and is only available via a router. Did you set up a port forwarding rule on the router then?
I recommend you to check back the "Default server" checkboxes on both ends and try to establish remote connection using our default servers (you don't even have to change the ID, although it's recommended to re-generate it just in case). In this case you will at least get a general idea of how the program works, and then you might want to try more advanced options such as the GMS.