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MSI one click installer seems to be random if it works.

Conrad, Support (Posts: 2338)

Dec 20, 2016 7:47:57 am EST

Hello Ashley,

Please, confirm that it's the Viewer 6.5.0.8 and Host 6.5.0.8 that you used for building the one-click installer.

HOST - popup details

Conrad, Support (Posts: 2338)

Dec 20, 2016 7:34:34 am EST

Hello Ashley,

The tooltip, however, has a limit of 127 characters. We will devise something different perhaps - an info window/popup with more detailed information about the status, addresses etc.

The reason for the image was, the ID itself is below the word ID: shouldn't it be on the same line?

Perhaps a glitch. I forwarded this to our development anyway. Thanks.

HOST / PRIVATE SERVER first install wont connect

Conrad, Support (Posts: 2338)

Dec 20, 2016 7:15:07 am EST

Hello Ashley,

Thank you for this information. We will certainly check why it happens. Perhaps, it can explain other similar issues.

HOST - popup details

Conrad, Support (Posts: 2338)

Dec 19, 2016 4:51:11 pm EST

Hi Ashley,

Actually, the ID connection status is indicated by a small blue dot on the Host icon. If the dot is, well, blue it means the connection is live and well. A grey dot means the Host cannot connect to an intermediary server (whatever is set - public or private, in the Settings).

But if you just need information about the server on that tooltip as well, I think it might possible to add. I will send this suggestion over to our development.

Thanks.

HOST / PRIVATE SERVER first install wont connect

Conrad, Support (Posts: 2338)

Dec 19, 2016 3:22:01 pm EST

Hello Ashley,

Please, let me know if all of the following is true:

1. You set custom connection properties in the "Auto-import" feature settings on the Server (the default properties button).

2. The server automatically adds (imports) a new Host into your address book.

3. When you check the connection properties of the newly added connection you cannot find your custom-set properties.

Thanks.

norton internet security problem

Conrad, Support (Posts: 2338)

Dec 16, 2016 8:50:12 am EST

Hello,

Thank you for reporting this. We have already contacted Norton regarding this issue. Hopefully, they will take the necessary measures and remove the false positive asap.

Text Chat does not work

Conrad, Support (Posts: 2338)

Dec 15, 2016 4:39:06 pm EST

Bart, could you send us the Host log file to support@?

Thanks.

Text Chat does not work

Conrad, Support (Posts: 2338)

Dec 15, 2016 4:23:42 pm EST

Hello Bart,

It was not a bugfix. Rather, the rutserv.exe file was incorrect version - 6.5.0.7 instead of 6.5.0.8. So there was no need for numbered update.

Regarding your authorization issues, I sent a request to our developers and asked for their input. I will get back to you soon on this matter.

Thanks!

Text Chat does not work

Conrad, Support (Posts: 2338)

Dec 15, 2016 2:23:30 pm EST

Hello Bart,

Did you upgrade using Remote Install tool? If so, please re-download and re-install the Viewer https://www.remoteutilities.com/download/viewer6.5.msi . We updated the installer file yesterday without changing the version number because there a small issue with some files missing in the installation folder, and this prevented Remote Install from working properly.

Hope that helps.

FR: Windows 2016 Server Support

Conrad, Support (Posts: 2338)

Dec 12, 2016 3:39:25 pm EST

Hello,

Yes, routinely used it on one of our testing laboratory machines, no issues so far.

Let me know if you have other questions.

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