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Hosts unavailable

Conrad Sallian, Administrator (Posts: 2120)

Apr 21, 2016 7:55:11 am EDT

Hello Alan,

Thank you for your message.

There were neither any downtimes of our servers, nor any changes to the program. Remote Utilities simply doesn't have any auto-update capabilities, so even if we released a new update that wouldn't affect your installations.

We will check information about black listing. However, our servers always have a static IP address - for example, our primary server as well as secondary servers didn't change its IP address for years, and the server itself is the only application/service that is running there. So it would be rather strange if that IP address were added to a black list - there's simply no email or web service there to host anything malicious (even if we hypothesize so :) ).

It would also help looking at your Host log files. Could you please submit a ticket and attach your Host logs to the ticket. Perhaps, the Host can't  connect to the intermediaries because of a DNS issue or something else. But we need to take a look at the logs to be sure.

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One Free License to many hosts

Conrad Sallian, Administrator (Posts: 2120)

Apr 12, 2016 10:56:23 am EDT

Hello Christos,

Thank you for your message.

You can use the same free license key on any Viewer. The only requirement is that you mustn't have more than 10 records (connections) in your address book on that Viewer.

My wish is to be able to control these 10 pc's from unlimited pc's.

You can do so with the free license.

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Remote Utilities Android Computer List

Conrad Sallian, Administrator (Posts: 2120)

Apr 11, 2016 2:49:13 pm EDT

Hello Mark,

Thank you for your post.

We will check that issue. But strictly speaking, it may not be relevant now because we will be significantly revamping how the address book works in the mobile viewer very soon anyway. Instead of just a simple drop down list we are planning to add a full-fledged address book like you can see in the desktop Viewer.

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Kaspersky Endpoint Security 10 for Windows

Conrad Sallian, Administrator (Posts: 2120)

Apr 08, 2016 7:42:30 am EDT

Hello Scott,

The site rmansys.ru is the Russian site of the software. It is branded under the name RMS in Russia and CIS.

In both programs/versions, the URL in question used to be accessed by the Viewer to check the license key. Since we no longer use it, we'll remove it from the program altogether in the upcoming version 6.5.

As for Kaspersky detection, we sent a false positive request to them so hopefully they'll fix this issue soon.

Let me know if you have other questions.

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Able to run RemoteUtilities Server on Docker

Conrad Sallian, Administrator (Posts: 2120)

Mar 24, 2016 1:16:02 pm EDT

Ok, thank you. We'll take a look.

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Cannot access computers after sharing address book

Conrad Sallian, Administrator (Posts: 2120)

Mar 23, 2016 4:02:36 pm EDT

Hello Scott,

You didn't get an email? Strange. The emails should be sent. I'll ask our webmaster to check.

Shouldn't I be able to store 10 different addresses? In other words, if I had ten computers, shouldn't I be able to store all ten addresses on all ten computers, or can I only store one address per computer, because that would make a total of ten addresses?

Regardless of whether your address book records point to the same or different computers, the free license only allows you to have no more than 10 records in your address book. Or across all your books, if you have multiple address books created in the Viewer.

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rutserv-a program is trying to display a message

Conrad Sallian, Administrator (Posts: 2120)

Mar 18, 2016 2:28:19 pm EDT

Hello,

This is a Windows feature called "Interactive services detection". Looks like you have this feature enabled on your computer.

https://blogs.msdn.microsoft.com/patricka/2011/03/14/troubleshooting-interactive-services-detection/

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upgraded to win 10, viewer won't work

Conrad Sallian, Administrator (Posts: 2120)

Mar 17, 2016 1:11:19 pm EDT

Steve, I've sent a link to download old installer via email. Let me know if it helps.

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rutserv-a program is trying to display a message

Conrad Sallian, Administrator (Posts: 2120)

Mar 16, 2016 6:37:02 am EDT

Hello,

Could you please show us a screenshot of the message? You can also send it via email to support@remote-utilities.com , just refer to this forum thread.

Thanks.

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Malwarebytes Anti-Malware 2.2.0.1024 flagging Remote Utilities as a PUP

Conrad Sallian, Administrator (Posts: 2120)

Mar 15, 2016 3:06:06 pm EDT

Update on this issue - Malwarebytes rep says the issue should be fixed in their next database update:
https://forums.malwarebytes.org/topic/179483-false-positive/

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