Conrad Sallian's community posts

Hello Petar,

Thank you for the details.

It should be noted that RDP is not a generic Remote Utilities mode. RU simply runs the microsoft RDP client when you run this mode.

Perhaps, you meant Remote Utilities' own Full Control and View mode. If this is the Full Control mode that doesn't work for you, I recommend that you refer to this knowledge base article for help.

That said, in version 6.9.1.0 Beta 2 we will update the sound capture mechanism to improve its performance.

Thanks.

Hello Petar,

Thank you for your post. Do other connection modes work?

Hello Marty,

Sorry, I probably should have explained that I understand how a RU Server would benefit, but I was just testing for raw performance and a direct connection through a port forward would be the same as a local RU server with Internet-ID (please correct me if I am wrong).

With direct connection performance is better by definition. However, if RU Server is located very close to either side of connection (Viewer or Host) the difference should be unnoticeable.

As for improving the sound capture performance, we'll see what we can do and we can implement any improvements in this beta.

Thanks!

Hi,

If it's a different network (subnet) then you should whitelist the IP address of the router in between , not the Viewer's. I assume that your router forwards packets between two local subnets in this scenario.

Hi Douglas,

In order to build your custom Host installer you can use the MSI Configurator.

Hope that helps.

Thank you for the kind words!

We are currently working on Viewer for Mac. As for Host, it will be available some time later after we first release the Viewer.

Hello Douglas,

Thank you for your message.

Are you connecting using direct connection or Internet-ID connection?

Hi John,

Thank you for the information!

Forgot to add that you can also experiment with color depth and especially FPS to reduce traffic. See the "Color and CPU" tab in connection properties.

Hello Marty,

Thanks for the details.

I also tried port forwarding and callback for testing direct connection (which I believe is the same as setting up RU Server), and sound was slightly improved but nowhere near usable. Even Windows system sounds were non-existent.

Technically, direct connection is not exactly the same as setting up RU Server. Basically, there are two connection types:

Direct connection
Internet-ID connection

An Internet-ID connection, in turn, can be set up using either our public servers (default option) or your self-hosted server. If your self-hosted server is located on your premises  - e.g. in the same network as the Viewer -  then the performance of an Internet-ID connection becomes almost as good as that of a direct connection. This is because it takes the network packets very little time to travel between your Viewer and self-hosted server so the only significant part of the route is that between self-hosted server and Hosts.

I suspect RU just doesn't do sound very well over slow connections. Whilst we are on ADSL, it is a very congested network and I'm only getting 0.4Mbps upload despite having a 1Mbps sync speed. I also have a 1920x1080 resolution which is unchangeable so there's little more I can do to reduce the data.

I can recommend that you enable the "economy mode" and see if it makes a difference.  It's in connection properties, the Network tab/section.