Conrad Sallian's community posts

Hi Mateusz,

However still I strongly suggest, for us to just share e-mail addresses for each of our ISP that your Viewers or Hosts don't work, so you can talk directly to them, and in this way resolve problem between each other.

We could try contacting them but they won't listen because we are not their client/customer. So the best way to go would be one of you send a ticket to Orange and describe the problem. Once they respond, you could get their direct contact information or give them our contact information, such as support@remoteutilities.com  . We could then try to resolve the issue directly with them.

Thanks!

Hello Everyone,

We are currently investigating into this issue. I will get back to you soon with further information or instructions.

Thank you for your patience.

P.S. updated the topic subject a bit by specifying the country

Hello Mateusz,

Thank you for your message.

Have you had a chance to contact Orange and ask them why they may be having issues letting their users connect to our RU servers?

Hi Leszek ,

It should be noted that ever since this coronavirus pandemic started the Internet channels and ISPs all over the globe have been under significant stress. Maybe Orange was affected too, who knows.

Hi John,

On that Comodo KB page there was a link to another article:

Why does the secure part of the website say the name on the security certificate is invalid or does not match the name of the site?

Please, check it out. This issue is an issue on a specific computer/web browser, not a server issue. Otherwise, we would already be receiving complaints.

Here is how the site shows in Edge:

Hi Nick,

We are working hard on delivering on this promise :) Thank you for your support.

Hi Neil,

Thank you for your message.

Your Viewer configuration file may have been corrupted. Please, close the Viewer, access the folder %APPDATA%\Roaming\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer.  The config file will get regenerated anew.

As for speed/performance, please refer to this KB article.

Hope that helps.

Hi John,

Here are screenshots from Chrome Version 80.0.3987.149 (Official Build) (64-bit) that I've just taken:





Perhaps, there is an issue with root or intermediate certificate. Your certification path should look as follows:



Here is a Comodo knowledge base article on the subject.

P.S. Sectigo is Comodo's new brand name.

Hi Cosmos,

Address book encrypted aren't supported on Mac and Linux platforms yet. We'll be adding that feature a bit later. Sorry for any inconvenience.