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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1573)

Aug 19, 2016 3:53:24 pm EDT

Hello Ron,

Thank you for your post.

I will forward this to our testing and development. We'll look for the possible reason that might be causing this issue.

If we need more information I will let you know. Thanks.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1573)

Aug 17, 2016 5:10:29 pm EDT

Hello Kevin,

Thank you for your feedback. Yes, indeed - generating ID and sending email don't work for Standard and One-click packages, and work for Agent only. We'll be checking this issue and fix it by the second beta coming soon.

Secondly, the version number for both the viewer and the host after install both indicate 6.4.0.1 (Host) and 6.4.0.2 (Viewer) rather than 6.5

That is correct. We are using 6.4.x.x as an interim version number until we make the final 6.5 release.

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Can't connect to upgraded win10

Conrad, Administrator (Posts: 1573)

Aug 17, 2016 6:03:17 am EDT

Hello Christopher,

The update has been released, you can check out the beta version here https://www.remoteutilities.com/download/beta.php . It has this specific issue fixed, among other things.

Thanks.

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Agent temporary as service for remote reboot?

Conrad, Administrator (Posts: 1573)

Aug 13, 2016 12:04:01 pm EDT

Hi Donald,

Thank you for your message. It hasn't been implemented yet but we'll see if we can squeeze it in the final 6.5 release.

Let me know if you have other questions.

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Tray icon disappeared

Conrad, Administrator (Posts: 1573)

Aug 12, 2016 1:21:26 pm EDT

Hello Eunjin,

Thank you for your post.

It may look like antivirus software activity and/or Host program files got corrupted somehow. Yes, you need to re-install the program. Make sure that you completely uninstall first, as described here  https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-host

When installing, you can try our new beta release, or install the stable version.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1573)

Aug 11, 2016 7:31:21 pm EDT

Post your feedback about the beta version in this thread. Posts about the beta version created in other threads will be moved here.

Beta version download: https://www.remoteutilities.com/download/beta.php

Learn more about the new exciting features that the new self-hosted server provides https://www.remoteutilities.com/solutions/self-hosted-server.php

Thank you!

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File Transfer
Error

Conrad, Administrator (Posts: 1573)

Aug 11, 2016 11:44:16 am EDT

Hello Bjørn,

No simple way I'm sorry. By the way, according to our inner changelog this bug has been fixed in the upcoming 6.5 beta, which is going to be put on the site today, if all goes as planned.

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File Transfer
Error

Conrad, Administrator (Posts: 1573)

Aug 11, 2016 11:20:27 am EDT

Hello Bjørn

Thank you for your post.

Yes, it's a known bug. We will do our best to fix it as soon as possible.

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Error connecting started on 5/30, Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

Conrad, Administrator (Posts: 1573)

Aug 10, 2016 11:27:35 am EDT

Hi Mohd,

We are going to publish the beta on the site this Thursday or Friday the least.

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Tray icons do not expand on viewer machine

Conrad, Administrator (Posts: 1573)

Aug 09, 2016 2:24:15 pm EDT

Hello Lee,

You need to enable "Capture alpha blending windows" option in the connection properties. Please, follow the steps described on this page: https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/

That said, I also recommend you upgrade both modules to the most recent version which is 6.3.0.6 if you haven't done that already.

Don't hesitate to ask me if you have other questions.

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