Conrad Sallian's community posts

Remote Printing

Conrad, Support (Posts: 2979)

Jul 15, 2018 1:31:22 pm EDT

Hi Dennis,

Thank you for your post.

I have no trouble printing normal pages( pdf, word, etc.), but a check.

Can you print pdf, word files with Remote Utilities printer successfully? Could you please clarify what you mean by check in this case?

Black Screen on Win10 ( fresh install )

Conrad, Support (Posts: 2979)

Jul 12, 2018 12:57:51 pm EDT

Hello Andreu,

Thank you for your message.

This knowledge base article may help https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Password Box

Conrad, Support (Posts: 2979)

Jul 12, 2018 12:54:29 pm EDT

Sure, we will examine this issue and fix it in one of the subsequent program updates.

Connect to Windows 10 in safe mode

Conrad, Support (Posts: 2979)

Jul 12, 2018 12:53:11 pm EDT

Hi Ralph,

I'm glad to hear you figured out the issue. Don't hesitate to post another message or submit a ticket if you need any help.

Password Box

Conrad, Support (Posts: 2979)

Jul 11, 2018 5:57:13 pm EDT

Hello Ralph,

Thank you for your post.

You can include the password when you launch a connection from command line. See "Example 1" on this page.

Still, I will forward this issue to our development for testing and possible fixing.

Password protect relay server / connections

Conrad, Support (Posts: 2979)

Jul 09, 2018 9:42:01 am EDT

Hello Marty,

As far as I can work out it's not possible to connect to any hosts without a host password or a relay logon.

The problem that Matthew mentioned is not about authorization or security. It's just that the server can be used as an intermediary by someone who just knows its address and port. That poses no threat to security but it's still a nuisance.

That said, in the upcoming version 6.9.0.1 beta 2 we will implement certain mechanism to protect the server from such use. Again, it's not about any "security breach" or anything like that, it's just that it is possible to "piggyback" on someone else's server should you know its address and port used.

Thanks.

View mode and Lock workstation on disconnect option

Conrad, Support (Posts: 2979)

Jul 07, 2018 5:33:05 am EDT

Hello Marty,

That makes sense, thank you. I forwarded this suggestion to our development.

Host Mouse cannot be used - cursor jumps back to remote mouse position

Conrad, Support (Posts: 2979)

Jul 07, 2018 5:31:36 am EDT

Hi Nate,

The host mouse can't really be used/shared because it keeps jumping back to the position of the viewer mouse cursor.

Responded in this thread.

I don't know if it's related, but the host cursor is also visible when "Lock input and screen" is enabled. (It moves around on the blacked out host screen as the viewer user moves the mouse.)

Please, try uninstalling the mointor driver in the Host options (Settings for Host -> Options -> Driver) and see if it fixes the issue.

windows 7 / 10 mouse movement on host

Conrad, Support (Posts: 2979)

Jul 07, 2018 5:29:11 am EDT

Hi Nate,

Thank you for your message.

Is it not sensible to transfer control of the mouse back and forth?

Sorry, but no. The remote user is not supposed to control the mouse pointer of the admin. Why should they if they don't even see the admin's screen.

No sound capture

Conrad, Support (Posts: 2979)

Jul 07, 2018 5:27:06 am EDT

The capture sound mode will be improved in the beta 2 due in a couple of weeks.

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