Conrad Sallian's community posts

Hello David,

And what is the application name? Is it installed on both Viewer and Host?

Hello David,

Thank you for your message. We will be testing this issue and see if we can reproduce it.

Hello,

We are currently investigating our options when it comes to resolving the closed lid issue. Unfortunately, this issue may potentially be caused by factors we do not control (such as how the display is shown in that state) and that may even vary from hardware to hardware. We will do our best to resolve the issue though.

Hello Gary,

Thank you for your message. Please, try enabling "Use legacy capture mode" in the Host settings, restart the Host and see if the issue persists.

Hi Keith,

We will test adding the records in the list and try to reproduce the issue.

unfortunatly over night all entries have dissapeared.

The entries are not stored anywhere in the cloud.  They are stored on the device.

Hello Peake,

Do you mean documentation? Yes, of course. Feel free to visit this page https://www.remoteutilities.com/support/docs/file-transfer/

Hello Keith,

Thank you for your message.

Android and iOS version in its present form shouldn't have any limitations on the number of records at all. Please, make sure that you have the latest version installed from the Play Store and let us know if the issue persists.

Hi Snk-nick,

Yes, the username field.

Please, send us the Host log to support@remote-utilities.com.

Hello,

If you click on the Advanced button is there a selected checkbox underneath? We are trying to confirm a possible bug. Please, uncheck that checkbox and try again.

Note that this authorization window looks a bit different from the regular authorization window in version 6.9.4 because of backward compatibility. It looks like you are connecting to an older version of the Host from this Viewer.

Hello,

Could you please take a screenshot of the authorization prompt window? You can add an image here in the post.