Conrad Sallian's community posts

I recommend that you upgrade your Viewer, Server and at least one of the Hosts to the latest beta version (available here https://www.remoteutilities.com/download/beta.php ) and see if the issue persists with that Host. There has been a lot of changes made in terms of stability improvement in the latest beta version.

Hello Igor,

Could you tell us what the server version is by looking at the Admin Console window (Help -> About).

Thanks!

Hi Brian,

I responded via email, thanks.

Uploading your log files here is not recommended,  even though the logs don't contain any personally identifiable information.

Hi Greg,

Still, your font and spacing looks strange on this image. Perhaps, you have DPI settings other than the default? Or maybe some sort of scaling is enabled.

Hello Greg,

Thank you for your message.

Do you have any accessibility features enabled? Namely, the ones on the Ease of Access -> Display section of Windows settings.

Hello Carol,

Feel free to send us the Host log files at support@remote-utilities.com for examination. You can locate the logs in the Host installation folder

C:\Program Files (x86)\Remote Utilities - Host\Logs\

Hello,

TBH, I would rather not break my current viewer settings :-). If you can confirm that the contents of "%APPDATA%\Remote Utilities Files" folder is all that I need to recover, I will try tomorrow (time permitting).

You really won't break anything if you just delete one of your callback connections. And yes, the Viewer keeps all its settings and data in that %appdata% folder.

However, I think network issues are highly unlikely here, at least in the sense you probably mean them - I am using a set of direct connections over an SSL tunnel, and the tunnel has been tested and retested multiple times and is working perfectly. Plus, if it *was* a network problem, the host's callback connections window should not display "connected"...

A network problem does not necessarily mean that the tunnel is bad or low performing. Perhaps the 'problem' is an incorrect word chosen. It could be a specific security setting for instance or anything else , either on the PC or the router that would affect how a specific application uses the network. There are hundreds of hardware and software manufactures after all.

In fact, I am completely baffled by the need of the hosts to actually provide *any* callback port. Obviously, the hosts are connecting to the viewer, but they are only connecting to one specific IP address and one specific port.

When you use callback connection it's the Viewer that is listening and the Host that initiates a connection, not vice versa. The Host should know the Viewer's listening port in order to be able to connect (along with Viewer's IP address , of course).

They don't have any need for a local port setting, as any traffic should go over the connection they initiated.

In order for something to go over a connection, a connection must be initiated first. That is the point.

Hello Pepa,

Thank you for your message.

Could you try to disable/delete the first connection and see if the second connection will start working immediately. I'm not sure this is the case. That is - the problem is not that one connection is getting in the way of another, the problem is most likely that there are some other connectivity (network) issues.

Hello Vasile,

The "View only" mode is currently not supported in mobile version. We will add support for this mode in subsequent updates.

Thanks, Brian. Noted.