Thank you John for taking the time writing this instruction. I hope it will help everyone to resolve the issue while our request to Google is being reviewed. We sent it couple of hours ago and normally such requests are reviewed for 24 hours or so.
What's up with that? I mean, if they know exactly what program it is, why are they blocking it?
This is a good question and we constantly ask ourselves the same. Our website is clean and is being daily monitored by Symantec Norton Secured malware check. The program is signed with a valid VeriSign code signing certificate issued to our company name "Remote Utilities LLC". And we routinely send false positive reports to AV software vendors.
There is only one explanation to this - many antivirus programs are simply poorly made and the business processes behind signature updates aren't thought out well. It's far easier to mark a file as "malicious" than it is to develop a thorough and foolproof review procedures to avoid false detection.
We are aware of this issue with Chrome and do our best to contact Google and resolve the issue. For some reason they keep detecting Agent as malicious even though we already sent them a review request and explained that the program is perfectly legitimate, signed and is being put on our website which itself is monitored for malware by a third-party (Symantec in this case).
We'll keep working on this though. Hopefully it will be fixed soon.
Dask DT wrote: I am on beta 6.0 and I am attempting to chat with a user who has logged into the Windows 2012 Server using RDP. As of 2008 terminal services was renamed to Remote Desktop Services/Protocol so yes they are a terminal session user.
Dask, the chat only works for console session by design. It's not available for terminal sessions, sorry.
In previous versions the chat window used to pop up whenever a new message came in. Many users actually requested to fix that and make the chat window a normal window that only blinks on the toolbar when new message arrives. Here's what they wrote, for example:
"start typing something in a document or browser and let a customer send a chat message to you, ur cursor will be in the chat window interrupting your typing."