Conrad Sallian's community posts

We need to isolate the issue first. For example, we could set up a Host on our testing machine , point it to your ID server and leave it working for a while as well as give you access to that Host. You could see then if the connection is stable or not.

Hello Mario,

It is unlikely that the Viewer log will help much. Maybe we can have a remote session to test  it out using a Viewer and a Host on our side?

Hi Agomes,

Unfortunately, we couldn't reproduce this issue.

Hi Carlos,

So it's not an error - just a built in notification.

Yes, exactly. And it is not always visible, but only when certain requirements are met.

May have to use VNC to connect to this specific server then - it's a VPS and has no physical keyboard/mouse and the overlay is in the way of the notification area which gets in the way of some items/functions.

We'll see how we can handle this specific scenario in future updates of this feature. Thanks for letting us know.

Hello Carlos,

It's about this window https://www.remoteutilities.com/support/docs/first-connection-warning/

Hello Sulley,

Also I should mention, that on another PC I have T**mViewer installed as well, but RU software works fine there. So, I believe, T**mViewer is not the reason of the issue.

That is no doubt. We were never reported of any conflicts with any remote access software, including TV.

Hello Sulley,

Thank you for your post.

Are there any other utilities/software installed that may use the keyboard or clipboard somehow? Like clipboard helpers, touch-typing learning apps etc.

Hello Alex,

Could you please try the latest beta and see if the issue persists. You can download it from here https://www.remoteutilities.com/download/beta.php . Note that if you upgrade you should upgrade both modules, Viewer and Host, for proper testing results.

Thanks.

Hello,

Unfortunately, we couldn't reproduce this issue. What Host version do you have? You can view the Host version if you right click on the Host icon in the system tray and select "About Remote Utilities...".

Hello Mario,

If you are using your ID server as you mentioned, the IP address of the Host computer has nothing to do with remote connection. You are connecting to your Host through your ID server, which acts as an intermediary.

If there is direct connectivity with that Host, i.e. via a Local Network, you may try using direct connection instead of Internet-ID https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/