Conrad Sallian's community posts

Hello Seokjin,

Thank you for your message.

I care if I can use free licenses for commercial purposes.

Yes, you can use the free license for business.

Also, I would like to know what kind of restrictions to use for commercial purposes.

There are no restrictions except the general restriction of 10 remote computers for the free license.

Thanks.

Hello Anders,

Thank you for your suggestion. We will add this to our wish list.

Hello Mário,

No problem. Feel free to send another message if you need assistance.

Hi Stacy,

Then the issue might be caused by the bug that I mentioned earlier. This will be fixed in the upcoming update.

Sorry for the inconvenience.

Hello Alex,

On the window it's the Host configuration window, not the Viewer. It looks like you have non-standard DPI settings set in your system (i.e. other than 100%). Is that the case?

Hello Stacy,

Thank you for your message.

In order for Remote Utilities WoL feature to work, the following requirements must be met:

1. The Host is in direct visibility to Viewer over LAN. Viewer and Host must be on the same LAN subnet because WoL magic packet, generally, isn't routeable across subnets by definition.

2. You must connect from Viewer to Host at least once so that the Viewer could derive and cache the MAC address of the Host.

If the problem persists it could be caused by a bug that we have already found in the most recent version and this is going to be fixed in the nearest subminor update.

Hello Gary,

Thank you for your post.

Could you try opening the Remote Utilities printer properties and add the paper size there. This is what it might look like:

Hello,

I would recommend that you try installing Remote Utilities monitor driver and see if the issue persists. In version 6.9.x.x the driver installation is disabled by default (the corresponding checkbox in the installation wizard is unchecked). But you can install the driver after the Host has been installed - just open the Host settings, navigate to "Driver" and click install near the "Monitor driver" option:

Hello Mário ,

Thank you for your post.

Could you please send us the Host log to support@remote-utilities.com. You can locate the Host logs in the C:\Program Files(x86)\Remote Utilities - Host\Logs\ folder. The log should contain information about connectivity problems if any.

Another question - you are using Internet-ID connection, correct?

Hello David,

Indeed there were issues with IE/Edge that require updating the printing driver. We will update it together with the very next product update which is coming very soon (within a week or two perhaps).

Sorry for any inconvenience.