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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 2080)

Jul 12, 2016 10:37:32 am EDT

Hello Mike,

At this point, I would not purchase this software (1000's of dollars) simply because of the conversation that I have witnessed/"partaken in", here. So even if you are right/correct/justified, you have lost a sale.

Our duty here is to make you satisfied with the software, not to give you empty promises we can't follow through with.

Or would it be better if I told you "Dear Sir, please purchase from us, we will release our mac version tomorrow"? That strategy could backfire and make you disappointed in the long run, which is absolutely unacceptable for us.

Second, the software is at version 6.5- with no Mac client. Tells me everything I need to know about the level of importance it has.

Mac client as well as an improved mobile client (iOS/Android) are our next priorities once we release version 6.5. The 6.5 beta is coming soon.

Don't hesitate to ask me if you have other questions.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 2080)

Jul 12, 2016 9:31:54 am EDT

Hello

Mike De Arman wrote:

While not explicitly saying, verbatim, a Mac Client is "not important", this more than implies the same given the context of the conversation.

It is saying "less important" and that is true. Until we release the upcoming version 6.5 with quite a few improvements to our self-hosted solution and also to the program itself we cannot think about Mac as our biggest priority. But that doesn't mean that we abandon it.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 2080)

Jul 12, 2016 9:17:36 am EDT

Hello Mike,

Thank you for your message.

Telling us that a Mac client is "not important", goes a long way to demonstrate how out of touch this company is with the demands of consumers in a large market segment.

I'm sorry, but where did we say that Mac was "not important" for us? We have always been saying including in this thread that we just follow our priorities and not always we can provide a release date.

P.S. No one is going to delete your message, unless it violates forum rules.

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Screen not full screen..still has black borders on left and right side of screen..

Conrad, Administrator (Posts: 2080)

Jul 08, 2016 7:05:25 pm EDT

Hello Ron,

Full screen stretch should enable filling the entire screen. Could you please enable this "view mode" and attach a screenshot of your entire screen.

If there is personal and/or sensitive information on your desktop, you can send the screenshot to support@remote-utilities.com .

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Windows and Internet Explorer tells users that a custom host exe is dangereous to run

Conrad, Administrator (Posts: 2080)

Jul 06, 2016 12:41:15 pm EDT

Hello Greg,

In one of the nearest updates we will implement an ability to apply our digital signature even when configuring custom Agents/Hosts. Hope that will help with this issue.

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RU & UA

Conrad, Administrator (Posts: 2080)

Jul 05, 2016 5:08:29 am EDT

Hello,

Thank you for your post.

The Russian version of the program is available here.

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File transfer

Conrad, Administrator (Posts: 2080)

Jul 04, 2016 1:49:53 pm EDT

Hello Jared,

Thank you for your post.

Yes, so far the File Transfer mode (as well as all other modes except Full Control) are only available in the desktop version. On mobile there is only Full Control mode, but we are planning to add more connection modes in the future.

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Alt+Tab and Windows+Tab to local PC?

Conrad, Administrator (Posts: 2080)

Jun 29, 2016 7:06:38 pm EDT

Thank you for the post. This documentation page should help:

https://www.remoteutilities.com/support/docs/keyboard-shortcuts/

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Cannot send email message. Check your internet connection

Conrad, Administrator (Posts: 2080)

Jun 29, 2016 5:28:56 pm EDT

Hello Tyler,

Please, check if you can open the site rutils.com on the computer where you run the agent file. In order to send an email message the agent file calls a script on this site.

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Issue with Printing

Conrad, Administrator (Posts: 2080)

Jun 29, 2016 6:00:54 am EDT

Hello Curtis,

It seems this issue manifests itself on that specific laptop so you need personalized help. I'm moving this topic to support tickets and we'll continue there.

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