Conrad Sallian's community posts
Monitor selection
Hello John,
This feature will be included in the next major update of the mobile version which is the priority we are currently working on.
Not all features can be implemented the same way as they exist in the desktop version. Yet, we will do our best to include as many important features in the mobile update as possible. One of them is a full-fledged address book compatible with the desktop Viewer's address book.
This feature will be included in the next major update of the mobile version which is the priority we are currently working on.
In general, why doesn't the toolbar at the top/middle of the screen appear in the Android version of Viewer as it does in the Windows version of Viewer?
Not all features can be implemented the same way as they exist in the desktop version. Yet, we will do our best to include as many important features in the mobile update as possible. One of them is a full-fledged address book compatible with the desktop Viewer's address book.
(self-hosted ID server) Computer goes offline when I log on
Thank you. So apparently there is no version mismatch. The Host logs should be examined first to see if Host has any issues connecting to the server. You can locate the logs inheat Zone wrote:
Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)
C:\Program Files (x86)\Remote Utilities - Host\LogsIf you want us to look at the logs feel free to send them over to support@remote-utilities.com
Older Version Download
Hello,
Thank you for your message.
There is the current stable version 6.8.0.1 available from the regular download page, and a new beta version. In a few days we are going to roll out the final 6.9 release and this new version will replace version 6.8.
Unfortunately, we do not provide earlier versions. We always recommend that you use the latest version, on both sides (Viewer and Host). Otherwise, we cannot guarantee that the bug you may encounter is something new and not just a known bug that is already fixed in a subsequent update.
Thank you for your message.
There is the current stable version 6.8.0.1 available from the regular download page, and a new beta version. In a few days we are going to roll out the final 6.9 release and this new version will replace version 6.8.
Unfortunately, we do not provide earlier versions. We always recommend that you use the latest version, on both sides (Viewer and Host). Otherwise, we cannot guarantee that the bug you may encounter is something new and not just a known bug that is already fixed in a subsequent update.
Will not install
Hello John,
Frankly speaking there is nothing else we can recommend other than completely uninstall the Host and re-install it, as mentioned in the item #2 earlier. Remote Utilities installer uses Microsoft's MSI technology/format. If you cannot install the software in the first place this may point at issues with MSI. Here is a troubleshooting guide from Microsoft https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors
Frankly speaking there is nothing else we can recommend other than completely uninstall the Host and re-install it, as mentioned in the item #2 earlier. Remote Utilities installer uses Microsoft's MSI technology/format. If you cannot install the software in the first place this may point at issues with MSI. Here is a troubleshooting guide from Microsoft https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors
(self-hosted ID server) Computer goes offline when I log on
Hello,heat Zone wrote:
Connection to "PC-Test" failed. Mode: .
removed. Mode: ."
Could you tell us the versions of Viewer, Host and Server that you have. You can check version numbers in the program About window in each respective module.
Looking forward to your reply.
Unable to enter the password in the password field
Hello Antoine
I'm glad to hear you have figured out the issue. Let us know if you need any further assistance.
Hope that helps.
I'm glad to hear you have figured out the issue. Let us know if you need any further assistance.
You can edit your forum profile. Just click the dropdown link with your name on it at the top right corner of the page and select "My account".EDIT: Hey Conrad, could replace my name on my previous post by anouz please?
Hope that helps.
Will not install
Unable to enter the password in the password field
Will not install
Hello John,
Please, do the following:
1. Add the Host installer to your antivirus software exceptions list. Specifically, add two folders to the exceptions: the folder where you downloaded the installer (I also recommend that you re-download the file) and the target folder "C:\Program Files (x86)\Remote Utilities - Host". The latter may not be created yet, just add it manually to your a/v exceptions.
2. Clean up the older installation. Follow this Uninstall Host guide.
3. You may also check the Microsoft Fixit tool in case you cannot get rid of your previous installation.
Once you complete the steps above, restart your computer and try installing again. Make sure that the Windows account has full administrative privileges because they are required when installing the Host (it runs as a system service after the installation).
Hope that helps.
Please, do the following:
1. Add the Host installer to your antivirus software exceptions list. Specifically, add two folders to the exceptions: the folder where you downloaded the installer (I also recommend that you re-download the file) and the target folder "C:\Program Files (x86)\Remote Utilities - Host". The latter may not be created yet, just add it manually to your a/v exceptions.
2. Clean up the older installation. Follow this Uninstall Host guide.
3. You may also check the Microsoft Fixit tool in case you cannot get rid of your previous installation.
Once you complete the steps above, restart your computer and try installing again. Make sure that the Windows account has full administrative privileges because they are required when installing the Host (it runs as a system service after the installation).
Hope that helps.