Conrad Sallian's community posts

RU removed by Bitdefender

Conrad, Support (Posts: 2953)

Jun 21, 2018 2:56:55 pm EDT

westmindltd wrote:

Hi Conrad

And the funny part is that the Home [free] edition of BD ignores RU installer and the software itself.

Hello,

Thanks for the details. Yes, apparently there is some inconsistency about this detection. Even more unusual is the fact that this version has been around for almost a year now (the last 6.8.0.1 build was released in August 2017) and only now BitDefender decided, all of a sudden, that it's "malware".

Remote Utilities beta 6.9 has been released today, by the way:
https://www.remoteutilities.com/download/beta.php

RU removed by Bitdefender

Conrad, Support (Posts: 2953)

Jun 21, 2018 2:03:35 pm EDT

Hello Artur,

Thank you for your message.

Already reported to Bitdefender as a False Positive but it didn't help.

Do you mean you reported to BitDefender that they blocked legitimate software on your computers and they refused to help? That is, they can simply "think" that you shouldn't use certain legitimate software because they say so.

Unfortunately, I don't know how we can help in this situation. How can an antivirus software vendor that cannot distinguish between good and bad software even be trusted? What if they are similarly incapable of detecting real malware when time comes and thus jeopardize security of your systems?

session logs

Conrad, Support (Posts: 2953)

Jun 21, 2018 2:59:04 am EDT

Hello Chas,

The idea being for me to see who logs in and does what. Without their ID / IP I have no idea.

I understand. In the future we are going to do the following:

- Make the ID server to transfer the IP address of the Viewer to the Host log. Now you cannot see the Viewer IP address because it stays on the server side and is effectively hidden from the Host.

- Implement a full-fledged reporting/auditing system that would allow the admin to check who accessed what and in which connection mode.

Thanks.

Connect to Windows 10 in safe mode

Conrad, Support (Posts: 2953)

Jun 21, 2018 2:44:45 am EDT

Hello Ralph,

Thank you for the update. It looks like your Host service won't start after the reboot. Please, check out this knowledge base article and see if solutions listed there help https://www.remoteutilities.com/support/kb/host-service-won-t-start/

Connect to Windows 10 in safe mode

Conrad, Support (Posts: 2953)

Jun 20, 2018 11:49:20 am EDT

Hello Ralph,

Thank you for the post.

Server is set to auto start.

By the server do you mean Host, correct? Technically speaking it's the server, yes, as in "client-server" architecture. But to distinguish it from RU Server we call the remote module Host.

When using Power Control to reboot the host computer into safe mode, I am then unable to connect back to it with the viewer. Is this a possible action? I remember from years ago being able to do this with VNC.

You enabled the "Reboot in safe mode" checkbox , correct?

session logs

Conrad, Support (Posts: 2953)

Jun 20, 2018 10:44:57 am EDT

Hi Chas,

Thank you for your post.

That depends on what connection type you use - Internet-ID or direct connection - and also whether Viewer and Host share the same network (and subnet) or located in different networks.

IP Filter setting - Bulk IP Range Import

Conrad, Support (Posts: 2953)

Jun 19, 2018 4:25:39 pm EDT

Hello Eric,

Thank you for your message.

The ability to bulk-import IP addresses and ranges will appear in the upcoming version 6.9. The Host settings will be XML-based which will allow you to actually import your own data, e.g. list of IP addresses to block.

Hope that helps.

Alt+Tab and Windows+Tab to local PC?

Conrad, Support (Posts: 2953)

Jun 19, 2018 10:36:42 am EDT

Hello Eli,

This suggestion will be added to our wish list. Thanks!

Cannot see mouse cursor on the remote computer

Conrad, Support (Posts: 2953)

Jun 19, 2018 10:35:25 am EDT

Meanwhile, here is a workaround that can help temporarily fix the problem. On the remote computer, go to windows settings -> Ease of access -> Mouse and enable "Turn on mouse keys...":

Let us know if it worked. Thanks.

Cannot see mouse cursor on the remote computer

Conrad, Support (Posts: 2953)

Jun 19, 2018 10:29:01 am EDT

Hello Ryan,

When there is no physical mouse the cursor might not be visible. The iOS version has nothing to do with it - the same is true about the desktop Viewer, only in desktop Viewer you see the local cursor by default so that behavior is not immediately evident.

But this is a bug and we have already added it to our bugfix queue. We will fix it in one of the upcoming updates.

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