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Clipboard not syncing
Clipboard does not sync consistently

Conrad Sallian, Administrator (Posts: 1559)

Mar 17, 2014 8:19:23 am EDT

Hello,

Thank you for your message. I have created a tech support ticket from this forum topic. You will be replied shortly.

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Agent logo config
Filling the agent screen with logo

Conrad Sallian, Administrator (Posts: 1559)

Mar 15, 2014 5:51:28 pm EDT

Hello Keith,

Thank you for your post.

You need to clear the "Do not stretch logo" check box in the configurator. Also, this tutorial provides guidance on how to configure the Agent http://www.remoteutilities.com/support/tutorials/configuring-agent.php

Hope that helps.

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Blank screen on host
Blanking the screen of the host computer

Conrad Sallian, Administrator (Posts: 1559)

Mar 15, 2014 6:54:45 am EDT

Jeff Wilder wrote:
This must be my issue as well.  We're planning a large-scale launch of unattended public-facing kiosks running Windows 8.1, so being able to blank the remote screen while doing maintenance activities is critical.  Was hoping to use RU.  Can you give an ETA for Ver 5.7 with the fix?  Thanks, -Jeff

Hello Jeff,

We are planning to release version 5.7 this spring,  most likely in May.

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Auto connect

Conrad Sallian, Administrator (Posts: 1559)

Mar 11, 2014 6:28:54 am EDT

Hello Paul,

We have added this to our roadmap. Perhaps, not for the nearest version, but definitely for one of the future updates.

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Auto connect

Conrad Sallian, Administrator (Posts: 1559)

Mar 10, 2014 8:33:24 am EDT

Hello Paul,

Thanks for your message. Do you mean keeping the connection alive when you lock/unlock the mobile device?

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Connection Issues - Single point in network not accessible
Requires diagnoses and possible solutions.

Conrad Sallian, Administrator (Posts: 1559)

Mar 10, 2014 6:47:48 am EDT

Wes H wrote:

It may be of note to developers to encourage users to update their MSXML, as this may cause stack overflows and potential heating issues (my northbridge temp is down a bit since the update).  It might also be my system only.  This is my 'play' computer, so it is a constant state of disrepair.

Hello Wes,

Sure, we'll add it to Knowledge Base then. Thanks!

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Host Ports
Changing hosts ports

Conrad Sallian, Administrator (Posts: 1559)

Mar 07, 2014 5:20:44 am EST

Hello Paul,

Thanks for the question.

This is what our Gateway Mediation Server can be used for. You can set the port used by GMS to 443 and this will be the only port that has to be open on the Host side (an outgoing one, that is).

However, for the "vanilla" Internet ID connection, i.e. using our intermediary servers, other outgoing ports should be open, as listed in this knowledge base article http://www.remoteutilities.com/support/kb/53/

Hope that helps.

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Connection Issues - Single point in network not accessible
Requires diagnoses and possible solutions.

Conrad Sallian, Administrator (Posts: 1559)

Mar 06, 2014 4:00:38 am EST

Hello Wes,

Seems like something is definitely not right with the OS installation on the Host PC. Try to install this http://www.microsoft.com/en-us/download/details.aspx?id=15697 and see if it fixes the issue.

Thanks.

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Keyboard assignments
Enable a customizable key to toggle between "full control" and "view only" modes

Conrad Sallian, Administrator (Posts: 1559)

Mar 06, 2014 3:58:10 am EST

Hi Chris,

When implementing, be sure that when Ctrl+Alt+Shift+Whatever makes control go readonly that the control alt and shift keys aren't held down permanently down on the host. If the host gets the keydowns, it must get the keyups after control is readonly.

That makes sense. Thanks.

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Mouse or keyboard active at the host

Conrad Sallian, Administrator (Posts: 1559)

Mar 06, 2014 3:40:21 am EST

Hello Robert,

Thanks for the post.

You mean, being able to tell if the remote PC is being actively used? No. But this is an interesting suggestion to be put on our wish list.

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