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Error. Another user is running this copy of R-Viewer
Error running Viewer

Conrad Sallian, Administrator (Posts: 1573)

Jun 01, 2014 2:03:53 pm EDT

If so, then the installation got corrupted somehow. Please, uninstall the Viewer, clean up/delete the installation folder and re-install the Viewer this time as an administrator. This should help.

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Error. Another user is running this copy of R-Viewer
Error running Viewer

Conrad Sallian, Administrator (Posts: 1573)

Jun 01, 2014 12:27:15 pm EDT

Hello,

Make sure that the program is not blocked by antivirus software. I would recommend explicitly adding the path to the Viewer installation folder to your antivirus software exceptions.

So far I reckon no other explanations for such behavior other than extremely strict security settings or antivirus software activity.

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Help with initial setup - cannot connect
Unable to connect to remote host

Conrad Sallian, Administrator (Posts: 1573)

Jun 01, 2014 11:57:08 am EDT

Hello,

If the remote computer successfully connects to the GMS and is waiting for incoming connection, then the problem is certainly on the Viewer side.

Please, check this KB article and especially points 2,  3, 5, 6 , 9 (make sure the GMS address/port are the same on both Viewer and Host sides), and 11.

You can also send a private message via the forum to me with the following info:

- your gms IP address (or DNS if used) and port
- you Internet ID for the remote PC which is currently online and shows as idle in your GMS

So I can try to connect from my place. If the connection is successful, I should see a password prompt.

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Error. Another user is running this copy of R-Viewer
Error running Viewer

Conrad Sallian, Administrator (Posts: 1573)

May 31, 2014 5:42:58 pm EDT

I recommend rebooting the PC and then trying to run the Viewer. Let me know if that didn't help.

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Error. Another user is running this copy of R-Viewer
Error running Viewer

Conrad Sallian, Administrator (Posts: 1573)

May 31, 2014 4:39:35 pm EDT

Hello,

The Close button (the red button at the top right corner of the window) in the Viewer hides the program into the system tray . To quit the Viewer use File -> Exit command.

Hope that helps.

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Help with initial setup - cannot connect
Unable to connect to remote host

Conrad Sallian, Administrator (Posts: 1573)

May 31, 2014 4:37:37 pm EDT

Hello,

Thank you for your message.

First, let me elaborate on three possible connection types:

1. Direct connection by an IP address or DNS name. In this case no intermediary server is used. Viewer connects directly to Host.

2. Indirect connection by ID: hosted by us. This is the simplest setup - just follow this tutorial to get everything up and running in seconds. You don't have to change any ports.

3. Indirect connection by ID: hosted by you (GMS). You point both Host (Settings -> Internet ID connection settings) and Viewer (selected connection -> Properties -> General tab -> "Change" button) at your GMS. Note that for Host this setting is global whereas for Viewer it's on a per-remote-connection basis, that is you can have records in your address book that use different types of connection. Once you specified your GMS instead of the default ID server at both ends, use the ID of the remote computer in order to connect just like you would do if you used the second type above.

I would recommend you exactly follow the GMS manual as it explains everything you need to know for this advanced (yet powerful) option.

Don't hesitate to write here if you didn't have any success with configuration.

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Can Viewer be password protected?
Trying to prevent unauthorized access to Host computers.

Conrad Sallian, Administrator (Posts: 1573)

May 29, 2014 4:22:21 pm EDT

Mark Liquorman wrote:

I've got to say, so far I'm really liking Remote Utilities (and I've used gotomypc and logmein for years).  Still figuring out a few things, but that's normal.

Thanks for using Remote Utilities! Don't hesitate to share with us your suggestions right here on the forum. Though we have certain priorities and implement new features in the order of most impact/importance, we always include user suggestions to our wish list and further to the roadmap if they fit our product's general paradigm well.

Have a good weekend!  :)

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Can Viewer be password protected?
Trying to prevent unauthorized access to Host computers.

Conrad Sallian, Administrator (Posts: 1573)

May 29, 2014 11:10:39 am EDT

Hello Mark,

Thanks for your post.

Currently, there is no way to set a master password for the entire address book. But this makes a great feature suggestion and we'll definitely consider it for one of our future releases.

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More options

Conrad Sallian, Administrator (Posts: 1573)

May 20, 2014 8:06:31 pm EDT

I'd like to add to what Anton has said. Namely, we are planning to add a simpler version of the chat right into the Full control / View window. The old Chat mode will still be there in case you need more chat features. It's only that the simple chat window/pane (at the right hand side of the screen) will allow you to quickly exchange messages with the remote user during remote support without switching to a separate chat window.

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Feature Suggestion: PowerShell
Remote terminal is nice but it won't launch PowerShell

Conrad Sallian, Administrator (Posts: 1573)

May 20, 2014 7:52:16 pm EDT

Mark MacLachlan wrote:
Thank you!  The more I learn about this tool the more I like it.  So well thought out!

Thanks for the kind words, Mark. We'll do our best to make Remote Utilities even better.  :)

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