Conrad Sallian's community posts
Useragent iexplorer trident
Conrad,
Support (Posts: 3061)
Aug 01, 2018 1:11:44 am EDT
Hello,
The user-agent is currently not sent. Sending any user-agent value here may cause problems when working with certain proxy server types.
The user-agent is currently not sent. Sending any user-agent value here may cause problems when working with certain proxy server types.
Remote computer going online / offline constantly
Conrad,
Support (Posts: 3061)
Jul 30, 2018 12:45:13 pm EDT
Hi Mario,
Could you post/attach a screenshot of the dialog window?
Thanks.
I am curious where in Remote Utilities interface you can select a network interface to use. :) We used to have network interface binding in the program but we removed that feature long time ago.I do select one in remote utilities but could it be this is confusing host software and is trying to switch between interfaces which is causing issues then?
Could you post/attach a screenshot of the dialog window?
Thanks.
Remote computer going online / offline constantly
Conrad,
Support (Posts: 3061)
Jul 30, 2018 5:49:36 am EDT
Hello Mario,
We received the log, thank you.
Unfortunately, the log didn't show any serious errors or something that would explain why this specific Host has issues connecting. If it's possible, could you try to connect this Host to the Internet via another network interface (e.g. Wi Fi or mobile network) and see if the issue persists. This will help isolate the problem and see if it's indeed the network/router to blame or something else.
We received the log, thank you.
Unfortunately, the log didn't show any serious errors or something that would explain why this specific Host has issues connecting. If it's possible, could you try to connect this Host to the Internet via another network interface (e.g. Wi Fi or mobile network) and see if the issue persists. This will help isolate the problem and see if it's indeed the network/router to blame or something else.
Remote computer going online / offline constantly
Conrad,
Support (Posts: 3061)
Jul 28, 2018 11:44:25 am EDT
Hi Alan,
The remote screen transfer speed of dynamically changing content (e.g. videos) over slow connections has been increased.
This is not only about slow connections, of course. The very screen capture algorithm in the beta was improved as compared with the current stable version (6.8.0.1).
Hope that helps.
You should have enabled the option "Capture alpha blending windows". Here is how https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/I was connecting remotely to a client's computer using Visual Studio and the right click wasn't bringing up the menus, or more specifically context menus were not visible during the remote connection.
Apart from using your self-hosted server please also try the latest beta 6.9.0.1. This from release notes:I had considered setting up my own Remote Utilities relay host to see if that would help, but have just been too busy. It could be a connectivity issue between Utah and where ever the Remote Utilities server is hosted.
The remote screen transfer speed of dynamically changing content (e.g. videos) over slow connections has been increased.
This is not only about slow connections, of course. The very screen capture algorithm in the beta was improved as compared with the current stable version (6.8.0.1).
Hope that helps.
Remote computer going online / offline constantly
Conrad,
Support (Posts: 3061)
Jul 28, 2018 6:58:32 am EDT
Hello Mario,
Feel free to send the Host log to support@remote-utilities.com. Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/
Thanks.
Feel free to send the Host log to support@remote-utilities.com. Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/
Thanks.
Remote computer going online / offline constantly
Conrad,
Support (Posts: 3061)
Jul 28, 2018 4:50:10 am EDT
Hello Mario,
This has never been an ID problem. It's a network problem, in most cases caused by packet loss in the network itself or at ISP or issues with gateway hardware. There are many possible reasons.
What I recommend though is that you try installing the latest beta version https://www.remoteutilities.com/download/beta.php . In this version we implemented some fixes that can help smooth out small network issues and make the overall performance better.
If you install the Beta, make sure that you do that on both ends, Viewer and Host, not just the Viewer or the Host.
This has never been an ID problem. It's a network problem, in most cases caused by packet loss in the network itself or at ISP or issues with gateway hardware. There are many possible reasons.
What I recommend though is that you try installing the latest beta version https://www.remoteutilities.com/download/beta.php . In this version we implemented some fixes that can help smooth out small network issues and make the overall performance better.
If you install the Beta, make sure that you do that on both ends, Viewer and Host, not just the Viewer or the Host.
remote win7 screen HUGE
Conrad,
Support (Posts: 3061)
Jul 27, 2018 4:37:25 pm EDT
Hello Wanda,
Unfortunately, it looks like a general issue which may or may not be connected with Remote Utilities. I can only recommend that you add Remote Utilities Host installation folder (C:\Program Files(x86)\Remote Utilities - Host\ to antivirus software exception/white list and see if the problem persists.
Thanks.
Unfortunately, it looks like a general issue which may or may not be connected with Remote Utilities. I can only recommend that you add Remote Utilities Host installation folder (C:\Program Files(x86)\Remote Utilities - Host\ to antivirus software exception/white list and see if the problem persists.
Thanks.
remote win7 screen HUGE
Conrad,
Support (Posts: 3061)
Jul 26, 2018 6:14:20 pm EDT
Hello Wanda,
Thank you for your post.
The reason why you cannot see the entire Win7 screen on your WinXP monitor is that probably the resolution on the Win7 machine is higher than that on WinXP machine/monitor.
There are basically two ways to resolve this issue:
1. Switch from normal view mode to stretch view mode. The Win7 image will shrink and fit your WinXP monitor. The downside of this method is that scaling will occur and the objects on the screen will look tinier than on the Win 7 monitor or when normal view mode is enabled during remote session. You can change the View mode in connection properties in Viewer.
2. Change the very resolution on the Win7 machine to equal the resolution on the WinXP machine. Unfortunately, Remote Utilities cannot automatically change the resolution for you during a session so this should be done manually by right clicking on the remote screen and selecting Display Settings item in the standard Windows right-click menu. This method will let you see the remote screen "pixel for pixel" on your WinXP screen without resorting to the stretch option. The downside is that you should do that manually and probably also set the resolution back to its original value once the remote session is over.
Hope that helps.
Thank you for your post.
The reason why you cannot see the entire Win7 screen on your WinXP monitor is that probably the resolution on the Win7 machine is higher than that on WinXP machine/monitor.
There are basically two ways to resolve this issue:
1. Switch from normal view mode to stretch view mode. The Win7 image will shrink and fit your WinXP monitor. The downside of this method is that scaling will occur and the objects on the screen will look tinier than on the Win 7 monitor or when normal view mode is enabled during remote session. You can change the View mode in connection properties in Viewer.
2. Change the very resolution on the Win7 machine to equal the resolution on the WinXP machine. Unfortunately, Remote Utilities cannot automatically change the resolution for you during a session so this should be done manually by right clicking on the remote screen and selecting Display Settings item in the standard Windows right-click menu. This method will let you see the remote screen "pixel for pixel" on your WinXP screen without resorting to the stretch option. The downside is that you should do that manually and probably also set the resolution back to its original value once the remote session is over.
Hope that helps.
Keyboard not working for the password change
Conrad,
Support (Posts: 3061)
Jul 26, 2018 4:09:29 am EDT
Hello Angus,
Thank you for your post.
You must click on the "Change password" button to enable the edit mode for these fields. By the way, in version 6.9.0.1 (currently in beta) we changed the Host settings interface and made a single and more streamlined settings window.
Thank you for your post.
You must click on the "Change password" button to enable the edit mode for these fields. By the way, in version 6.9.0.1 (currently in beta) we changed the Host settings interface and made a single and more streamlined settings window.
RU Server 2.7 Beta 1 issues
Conrad,
Support (Posts: 3061)
Jul 26, 2018 4:06:01 am EDT
Hi Gururek,
I'm glad to see you managed to figure out the issue.
server installation guide.
Don't hesitate to ask me if you have other questions.
I'm glad to see you managed to figure out the issue.
This is not a firm requirement, rather a recommendation. Yes, it is mentioned inWas that mentioned in the installation procedure as a requirement?
server installation guide.
Don't hesitate to ask me if you have other questions.