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Viewer menu resolution is too small to read

steventhornley Thornley, User (Posts: 5)
Nov 02, 2018 6:04:25 am EDT
Support level: Free or trial
My viewer menu is too small to read. I don't know how to adjust the resolution of the program.
The resolution of my screen is 3840 x 2160.
Any help would be appreciated.
Attached Files
Viewer menu resolution is too small to read
Conrad, Support (Posts: 3013)
Nov 02, 2018 11:49:50 am EDT
Hello Steven,

Thank you for your message.

Is it the native resolution for the monitor? Also, do you have any custom DPI/Scaling settings or are they Windows default?
steventhornley Thornley, User (Posts: 5)
Nov 02, 2018 12:06:42 pm EDT
Support level: Free or trial
Hello, that is the default setting of the monitor, 17 inch laptop screen
Conrad, Support (Posts: 3013)
Nov 05, 2018 3:02:20 am EST
Hello Steven,

You could try the following trick. Enable "Override DPI scaling" in Viewer shortcut properties, as shown on the screenshot below:

Viewer menu resolution is too small to read - 05 Nov 2018 03:02:11

Hope that helps.
steventhornley Thornley, User (Posts: 5)
Nov 05, 2018 5:47:24 am EST
Support level: Free or trial

Conrad wrote:

Hello Steven,

You could try the following trick. Enable "Override DPI scaling" in Viewer shortcut properties, as shown on the screenshot below:

     

Hope that helps.

this is what worked
Thank you so much for pointing me in the right direction, how do I mark this as solved?
Attached Files
Viewer menu resolution is too small to read
Conrad, Support (Posts: 3013)
Nov 05, 2018 6:53:57 am EST
Hi Steven,

I'm glad to hear you resolved the issue.

how do I mark this as solved?

There is no need for that, here in the community we usually just keep the topics open.

Thanks!
Nick Knight, User (Posts: 1)
Jan 25, 2019 1:59:16 pm EST
Support level: Free or trial
Unfortunately, this solution does nothing for the popup windows, e.g. Connection Properties. This is from a Surface Pro. It's even worse on my 4K Dell XPS 13.
Viewer menu resolution is too small to read - 25 Jan 2019 02:06:42
Edited:Nick Knight - Jan 25, 2019 2:08:42 pm EST
Conrad Sallian, Support (Posts: 3013)
Jan 28, 2019 11:45:24 am EST
Hello Nick,

Judging by the rest of the Viewer window the DPI scaling override setting suggested earlier in this topic hasn't been applied. Could you please double check that you follow the advice above regarding using the override option. Feel free to send your screenshots here as well.

Thanks.

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