Conrad Sallian's community posts

Hello Brad,

This issue might arise because of how RDP interacts with the display driver on Windows XP (and older systems in general) within a virtual machine. When you initiate an RDP session, the operating system switches from the standard VGA driver (used by Proxmox) to the RDP-specific display driver. Even after disconnecting the RDP session, the operating system may not switch back to the original display driver.

Possible solutions:

1. Avoid using RDP for that machine altogether (if possible).

2. Limit RDP interference by launching RDP with the /admin or /console key:

mstsc /admin

to connect to the console session instead of creating a new RDP session.

3. Force XP to use the original VGA driver (a hack):

Locate the registry entry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp

Find (or create) the DWORD value:

DisableHardwareAcceleration

and set it to 1. Then restart the virtual machine.

4. Instead of restarting the virtual machine, you can create a bat file to manually make WinXP to switch back to the local console session:

tscon 0 /dest:console

Which you will need to run after the RDP session is over.

Still all the suggestions above aim to help with the same - switching back from using the rdp driver to the standard driver, which is the possibly the root cause of the issue.

Hope that helps.

Hi Brad,

Just to clarify, do you mean that it's the Full Control and/or View mode works until you rdp into the computer?

Hello Mike,

We are exploring the possibilities of hiding the mouse cursor as well. We will let you know if we manage to solve this issue.

Thank you.

Hello Jim,

Thank you for your message.

First, you might be able to eliminate the need to use RU Server. If you're the only user of the Viewer, you can use the Portable Viewer option. All configuration and address book files will reside in the same folder as the main executable, allowing you to run just one instance of the Viewer. You can use it from a USB stick or cloud storage (like Dropbox), in which case all your address books and configuration files will automatically "sync" by virtue of being stored in the same folder.

If you’re using a USB stick, make sure to protect your address book by enabling address book encryption. Also, consider using backups to prevent data loss or corruption.

If the portable option doesn’t work for you, please let us know, and we’ll help you troubleshoot the server issue. Please note that RU Server might be overkill for a single-user configuration, especially if you're only using specific features like address book synchronization.

Hope this helps!

Hello Brad,

Have you tried enabling/disabling hardware acceleration on the XP machine and/or 'accelerate 3D graphics' in your VM settings?

100% that the issue has something to do with graphics [drivers/settings].

Hello Fritz,

We examined the logs and double-checked the servers that are used by your connection. Everything seems to be working without issues, and there were no server downtimes.

The primary reason for any connection issues today is antivirus software (be it on the local machine or on the perimeter). We highly recommend adding Viewer and Host installation folders to the antivirus software exceptions list to avoid these problems.

Another possible issue is that the connection to our intermediary servers is tampered with by the ISP or perimeter firewall (if any), and the packets may be blocked/rejected due to another 'security policy'.

Hope that helps.

Hi Ashley,

Thank you for your message.

You can select the default connection mode for the double-click action by choosing the connection mode in the Viewer toolbar ('ribbon').

For example, if you select 'View Only' in the ribbon, and then double-click on any item ('connection') in your address book, a remote session will start in the View Only mode.  

Hope that helps.

Hello Fritz,

Thank you for your message.

Could you attempt connection and then copy and send us the Viewer log, as well as the Host logs (if you have access to the remote computer). This will help us troubleshoot the problem.

Here is how to find the logs:

Viewer: https://www.remoteutilities.com/support/docs/connection-log/
Host: https://www.remoteutilities.com/support/docs/host-log/

You can send them zipped to our email support@remoteutilities.com to avoid sharing personal data such as IP addresses.

Hi Andonevris,

We've updated the configuration server and fixed the issue. The logo integration should work now.

Sorry again for any inconvenience the bug might have caused. Thanks!

Hello Mike,

Thank you for your message.

Unfortunately, no. The command-line parameters for the Viewer allow launching File Transfer mode for a given remote Host, but they do not support automatically transferring specific files on a schedule or providing an interface/API for other applications to do so.

We apologize for the inconvenience.