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Conrad Sallian's community posts

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Conrad Sallian, Support (Posts: 2979)

Mar 08, 2022 6:59:28 am EST

Hi Patrick,

Do you have all your remote connections (the items in the address book) in place? That is, the address book is still populated but the comments are gone, correct?

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2979)

Feb 21, 2022 12:11:37 pm EST

Philip Dickason wrote:

Emailed IDs to Support@
Thanks Conrad for investigating 👍

Hi Philip,

It looks like you have version 6 and a free license key. In January we notified free license users that they should upgrade their installations to verison 7 before February 1, 2022. Then on 1 of February we provided a free upgrade key to extend the transition period for another two weeks. There is still a yellow stripe at the top of this website that notifies about the ugprade.

Here is a related discussion https://www.remoteutilities.com/support/forums/forum1/2147-free-license_-notification-near-the-system-tray-and-other-changes.

Your connection is not working because you should be on version 7.1.2 (on both sides) if you are using a free license.

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2979)

Feb 21, 2022 11:28:48 am EST

Hello Philip

Could you send us the Internet-ID codes of the Hosts that cannot be connected to (one or two IDs will be enough). You can send them to support@remoteutilities.com

I'm also asking everyone else who still has issues to do the same. The issue may have to do with one of our secondary servers so we'll be examining this more closely.

Thanks.

Host Ports

Conrad Sallian, Support (Posts: 2979)

Feb 21, 2022 5:28:56 am EST

Hello Deden,

Are you connecting via our public servers or the self hosted server?

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2979)

Feb 21, 2022 5:26:16 am EST

David Silvera wrote:

I was wondering what was happening why my PC was showing offline. Figured it was a connection to RU servers as my remote PC was up and connected and could connect directly via IP.

My PC just started showing online a few mins ago and I can connect just fine now using Public servers. I'm in the Caribbean.

Thanks Conrad. Could you explain what the issue was?

Hi David,

It was a regular Sunday maintenance but something went wrong. Our engineers managed to pinpoint the root cause and patch it before Monday.

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2979)

Feb 20, 2022 8:00:46 pm EST

Glen wrote:

Mine has just come online again this minute, as in, I can connect using internet to remote hosts. However the ping still times out. Am in New Zealand.

Hi Glen,

We disabled the ping for now. But the servers operate normally.

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2979)

Feb 20, 2022 7:57:04 pm EST

The servers are back online. Please, test your connections.

Thanks!

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2979)

Feb 20, 2022 6:25:24 pm EST

It looks like we found the root cause. It may take 2 to 3 hours to restore connectivity. I'll report back here immediately once our engineers notify us about the problem getting fixed.

Sorry for any inconvnience.

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2979)

Feb 20, 2022 5:16:28 pm EST

Hello Khoi,

We are currently investingating this issue. Strangely, the servers are accessible from some locations and not accessible from others. We suspect it could be something at the datacenter. We will be updating in this thread.

Sorry for any inconvenience.

No service Sunday morning 2/20

Conrad Sallian, Support (Posts: 2979)

Feb 20, 2022 4:15:03 pm EST

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