Conrad Sallian's community posts

Until we figure out the issue and manage to reproduce it, please do not update Hosts on the remote machines with the said Windows update installed.

Thank you.

Hello,

We will test this issue out with the new Windows update and let you know if find anything. So far we haven't received any reports from other users.

It would really help if you take a look at Windows Defender log (or whatever antivirus sofware is installed) on the remote machine with Host installed.

As a rule if the Host won't start it's almost always the activity of the so-called "security" software.

Could you tell us if you can still run Host manually (by running the Start Host command from the Windows menu)? Or are the Host files corrupted / deleted - perhaps because of Windows defender's false positive detection.

Perhaps you meant 24H2?

Hello,

Thank you for your message.

We'll check the screenshot functionality. For the time being, please send the screenshot as an attachment to support@remoteutilities.com.

We'll check out the issue with Windows update that you describe. Thank you for reporting.

Hi Andreas,

Please ensure that you’re not moving it from the “All Connections” list, as this won’t work. This is because the “All Connections” list is technically not a folder.

Hello Andreas,

Thank you for your message.

Are you trying to drag&drop a connection in the Viewer's address book, or in the synced Server's address book (directly opened on the server)?

Hello John,

Just wanted to check if you’re still experiencing the same issue with SentinelOne?

Hello Snowbound,

The five-day gap between the two versions was due to a quick fix for some annoying bugs found in version 7.6.1.0. It’s possible that you were caught in between, ending up with Viewer 7.6.1.0 and Host 7.6.2.0. Installing Viewer 7.6.2.0 should resolve this issue.

We apologize for any inconvenience. We always aim to avoid releasing new versions too frequently, as updating remote access software can be a bit of a hassle due to its dual nature. However, this time, a quick update was necessary.

Thank you for your understanding.