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remote win7 screen HUGE

Conrad, Administrator (Posts: 2023)

Jul 26, 2018 6:14:20 pm EDT

Hello Wanda,

Thank you for your post.

The reason why you cannot see the entire Win7 screen on your WinXP monitor is that probably the resolution on  the Win7 machine is higher than that on WinXP machine/monitor.

There are basically two ways to resolve this issue:

1. Switch from normal view mode to stretch view mode. The Win7 image will shrink and fit your WinXP monitor. The downside of this method is that scaling will occur and the objects on the screen will look tinier than on the Win 7 monitor or when normal view mode is enabled during remote session. You can change the View mode in connection properties in Viewer.

2. Change the very resolution on the Win7 machine to equal the resolution on the WinXP machine. Unfortunately, Remote Utilities cannot automatically change the resolution for you during a session so this should be done manually by right clicking on the remote screen and selecting Display Settings item in the standard Windows right-click menu. This method will let you see the remote screen "pixel for pixel" on your WinXP screen without resorting to the stretch option. The downside is that you should do that manually and probably also set the resolution back to its original value once the remote session is over.

Hope that helps.

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Keyboard not working for the password change

Conrad, Administrator (Posts: 2023)

Jul 26, 2018 4:09:29 am EDT

Hello Angus,

Thank you for your post.

You must click on the "Change password" button to enable the edit mode for these fields. By the way, in version 6.9.0.1 (currently in beta) we changed the Host settings interface and made a single and more streamlined settings window.

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RU Server 2.7 Beta 1 issues

Conrad, Administrator (Posts: 2023)

Jul 26, 2018 4:06:01 am EDT

Hi Gururek,

I'm glad to see you managed to figure out the issue.

Was that mentioned in the installation procedure as a requirement?

This is not a firm requirement, rather a recommendation. Yes, it is mentioned in
server installation guide.

Don't hesitate to ask me if you have other questions.

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RU Server 2.7 Beta 1 issues

Conrad, Administrator (Posts: 2023)

Jul 25, 2018 4:40:23 am EDT

Also, do you use address book sync through the server and if yes, approximately how many records does your address book have?

Thank you.

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Server Address Book missing

Conrad, Administrator (Posts: 2023)

Jul 25, 2018 4:39:34 am EDT

Hello Cristian,

Thank you for the update. Please, let us know if the problem persists in the future.

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Video mode

Conrad, Administrator (Posts: 2023)

Jul 25, 2018 4:32:44 am EDT

max maximos wrote:

It seems a very bad idea it's a big message and I can not read anything underneath it
I want to hide or remove it to see what my kids are doing or who steal my info from my pc

Hello,

The video mode feature has been discontinued and will no longer be available. As for the message banner in previous versions, it is a necessary precaution against unauthorized use of the software to breach into someone else's privacy.

Thank you.

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RU Server 2.7 Beta 1 issues

Conrad, Administrator (Posts: 2023)

Jul 24, 2018 7:43:26 am EDT

Hello,

Thank you for your post.

Are you restarting the server service or Host's?

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Free License will not load

Conrad, Administrator (Posts: 2023)

Jul 24, 2018 6:06:51 am EDT

Hello Douglas,

Thank you for your post. This knowledge base article can help https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/

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Unattended access

Conrad, Administrator (Posts: 2023)

Jul 24, 2018 5:07:24 am EDT

Hello Max,

Thank you for your post.

You do not need to run the Host with a shortcut, it isn't supposed to work that way. When you install the Host with default settings its service should automatically with Windows. If it doesn't, you should figure out why , this knowledge base article can help. You can also manually start and stop the Host service by using shortcuts "Start Host" and "Stop Host" found in the Windows Start menu.

However, when you directly click on rutserv.exe file in the Program Files folder you run the Host in the Agent mode. This behavior is a side effect of the current implementation and we will fix that soon.  

Hope that helps.

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Server Address Book missing

Conrad, Administrator (Posts: 2023)

Jul 22, 2018 2:51:15 am EDT

Hello Cristian,

Thank you for your post.

It looks like your admin console has difficulty accessing the data folder. The address book is located here  C:\Program Files (x86)\Remote Utilities - Server\data .

Did you try restarting the computer since you installed the server?

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