As for the AV companies, let them stop the patched versions. As they should. They should only be whitelisting the legitimate version's signature. All other variants should be considered as unsafe. It's not your problem/fault that someone else is hacking your application. If the AV companies banned every application that was hacked, then no Microsoft app would ever pass their tests. Especially since MS products have been used as an attack vector since the beginning. Let the AV company do their job and block the proper signatures instead of just blacklisting your app. Seems like laziness on their part.
You are absolutely right. If only that would be that easy though. Some antivirus software companies are clearly out of sync with reality.
Ultimately, this is your call, but if we removed a feature from an application every time someone has an issue with it, we wouldn't have any applications. Someone always has an issue with something, even if it's legitimate or the mass likes it.
If this is a prominent feature used by most customers, yes. Unfortunately, we cannot say that about remote camera. This is more like a side feature that has never been supposed to be used in a corporate environment. Please, do understand our point - we are a commercial entity and we must care about our sales. If certain feature brings us trouble with a/v companies (yes, they are what they are - this world isn't ideal) we have to discontinue it.
The AV companies have no say and should do their job and filter the hacked versions, not the legitimate one.
Please, tell that to ESET who (as of this date 26 Oct, 2018) refuses to remove their "unsafe" detection of our product for almost three years, despite all our emails and phone calls to their headquarters in Slovakia and in other countries.
Why? It can't be privacy concerns since you have the banner displaying while it's active.
You are right. But the bad guys never actually use the official version. Instead, they patch the official version and have the banner removed. I that got us into a lot of trouble with antivirus software in the past. So we decided to remove this feature altogether.
I am sorry that this made the program less useful for you. Alas, privacy and security considerations and good terms with antivirus software are our primary concerns.
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Could you please clarify how exactly you are trying to connect to your server? Namely, are you trying to use the server to broker an Internet-ID connection or are you trying to connect to the server itself (i.e. using server Admin Console from another computer) ? A screenshot would help.
Thanks for the clarification! Before we can try to help you, could you please test it out with the latest version (22.214.171.124). There were a lot of improvements in this version that can affect the issue at hand. I'm sure that you will immediately see the difference.
If not, just let me know and we'll be testing further. It could help if you sent us a sample page or two of your Powerpoint document with the video at firstname.lastname@example.org, so that we can try reproduce the problem here. But before that please try using new version just to eliminate unnecessary steps for both of us.
Try updating to version 126.96.36.199, the latest one (https://www.remoteutilities.com/download/) Among other things we also improved the screen capture transfer mechanism and that may also improve remote video playback.
Note that you should update both Viewer and Host and not just the Viewer.