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Intermittent connections

Conrad, Administrator (Posts: 1623)

Aug 08, 2017 8:15:19 am EDT

Hello Alexandre,

We analyzed the logs. It looks like the network connection with the server is very unstable for some reason. Just as an experiment and to exclude the port conflict reason, try to use another port, something less used or even default (5655). Don't forget to change it on either side of the connection (Viewer, Server and Host).

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Intermittent connections

Conrad, Administrator (Posts: 1623)

Aug 08, 2017 4:10:43 am EDT

Hello Alexandre,

Thank  you for your message.

We can still connect to them using RDP with VPN without Remote utilities when remote utilities doesn't work.

Sorry, it doesn't make sense to compare direct connection (RDP through VPN) with indirect/mediated connection (RU via a relay server).  With Remote Utilities you can connect directly as well - see this tutorial.

That said, although I didn't see the Host logs - only them can give some definitive information about the issue - I can guess that you might have a port conflict. You use port 443 as communication port for the server. This is a widely used port and perhaps, some other service or application also uses it.

The only reason behind using port 443 is that this port is often open by default in many organizations. But that doesn't necessarily make this port "more secure" than other ports. Ports are just numbers, you can use any port because security has nothing to do with the port number. Rather, it's implemented in the application itself and transport protocols.

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Ubuntu Desktop RU Server with Wine

Conrad, Administrator (Posts: 1623)

Aug 07, 2017 2:06:16 am EDT

Hi Randall,

Thank you for your message.

Unfortunately, we cannot provide support for Wine. Could you please clarify, if you are asking where RU Server stores all its files and settings?

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How do you install RU Server for Ubuntu Server?

Conrad, Administrator (Posts: 1623)

Aug 06, 2017 4:59:07 am EDT

Hello Randall,

Thank you! Sorry we don't yet have a full-fledged Linux support, but we'll do our best to add it in the future.

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How do you install RU Server for Ubuntu Server?

Conrad, Administrator (Posts: 1623)

Aug 05, 2017 1:47:37 am EDT

Hello Randall,

Here is a reply from our development:

"The program needs GUI. Won't work without X-server'.

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How do you install RU Server for Ubuntu Server?

Conrad, Administrator (Posts: 1623)

Aug 04, 2017 12:02:58 pm EDT

Hello Randall,

Thank you for your post. Please, give me some time to consult our development and I will get back to you soon with an answer.

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Frequent disconnects

Conrad, Administrator (Posts: 1623)

Aug 04, 2017 9:31:01 am EDT

Hello Chuck,

Thank you for your post.

after 5-10 minutes the viewer will freeze and I will get a connection issue but it always reconnects right away when i re-initiate it.

Is the Viewer auto-reconnecting or just freezing (i.e. erroneous work of the application)?

As a test, I also have also tried a TeamViewer remote session

Such tests can do little in diagnosing connectivity issues. Even if you have a network-related issue, and not a software-related one, it well may be that this network issue manifests itself only with this specific program, rather than with other programs. For example, there are plenty of user reports about when TeamViewer can't connect and yet it doesn't necessarily mean that the problem is with TeamViewer.

It could help if you sent us Host logs from a couple of your Hosts. You can send them to support@remote-utilities.com.

and a standard RDP

Standard RDP cannot connect over the Internet and bypass firewalls. To compare apples to apples you need to compare Remote Utilities direct connection (i.e. connecting using IP address or DNS name) vs. RDP's connection.

If you use Remote Utilities Internet ID connection then comparing it vs. RDP doesn't make sense - direct connectivity always wins over indirect one. That said, if your remote Hosts are accessible directly, you don't even have to use Internet-ID connection - you set up direct connection.

RU Server Version: 2.6 [2603]

You use your self-hosted server as relay instead of our public servers, correct?

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Relay Server not working

Conrad, Administrator (Posts: 1623)

Aug 04, 2017 4:10:35 am EDT

The hosts and Relay server are all located internally.

It looks like your Hosts cannot connect to your server. In order to verify that, you can check the Host logs located in C:\Program Files\Remote Utilities - Host\Logs\.

I assume that the reason why your Hosts cannot connect is perhaps that you use the external IP address of your server in the Host's Internet-ID connection settings. Try using the internal/local server address so long as the server is accessible to your Hosts via LAN.

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Relay Server not working

Conrad, Administrator (Posts: 1623)

Aug 04, 2017 3:47:37 am EDT

Hi Lars,

I guess that your Viewers and Hosts are located outside of the network where your server is. That is, Viewers and Hosts communicate with the server over the Internet?

Or is it so that either Viewers or Hosts reside in the same network as the server?

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Relay Server not working

Conrad, Administrator (Posts: 1623)

Aug 04, 2017 3:22:59 am EDT

Hello Lars,

Thank you for your message.

And we have checked that the port is responding.

You performed the check as described  here and received "Success", correct?

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