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Conrad Sallian's community posts

v7.1.4.0 problems on Windows 7

Conrad Sallian, Support (Posts: 2979)

Jul 17, 2022 3:56:00 am EDT

Hi Peter,

We have sent false positive reports to Avast. As always (pardon my sarcasm here) the allmighty "security experts" and their algorithms are incapable of joining the dots and figure out that it's just an update of an existing product signed with the same digital signature rather than a new virus or trojan :)

v7.1.4.0 problems on Windows 7

Conrad Sallian, Support (Posts: 2979)

Jul 16, 2022 3:38:54 pm EDT

Hi Peter,

Yes, version 7.1.5 has a bugfix for the issue with Host showing an error message when the user copies rich content on the remote computer.

With regards to the issue above - if you are updating existing Host installation it is recommend to use the "Simple update" feature as described in this guide https://www.remoteutilities.com/support/docs/updating-remote-utilities/.

v7.1.4.0 - rfusclient.exe error and bug report after copying an URL

Conrad Sallian, Support (Posts: 2979)

Jul 16, 2022 3:23:10 pm EDT

Hello,

Yes, it was a bug. We have fixed it. Please, download version 7.1.5.0.

Sorry for the inconvenience.

v7.1.4.0 - rfusclient.exe error and bug report after copying an URL

Conrad Sallian, Support (Posts: 2979)

Jul 16, 2022 7:24:46 am EDT

Hello,

Thank you for the report. Could you  send us a screenshot of the error message that you receive?

Your License does not allow using this key for more than 30

Conrad Sallian, Support (Posts: 2979)

Jun 13, 2022 2:24:08 pm EDT

Hi Michael,

We will rebuild this version very soon and fix this bug.

Sorry for the inconvenience.

Trouble controlling a Windows 11 machine

Conrad Sallian, Support (Posts: 2979)

Jun 13, 2022 2:07:16 pm EDT

Hi Fabio,

Thank you for your message.

Please, check the solutions on this page https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Hope that helps.

Remote Utilities v7.1.2.0 - Viewer Machine Cursor is Large

Conrad Sallian, Support (Posts: 2979)

Jun 13, 2022 1:33:05 pm EDT

Hi Johnathan,

No problem. We'll keep the topic here in case anyone else with a similar issue could find it.

Thanks.

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 2979)

Jun 13, 2022 3:29:41 am EDT

Hi Robert,

Thank you for the information. Duly forwarded to our developers.

Cannot install linux verson

Conrad Sallian, Support (Posts: 2979)

Jun 08, 2022 2:37:42 pm EDT

Hi Bruce,

Please, execute the following before installation: 

sudo apt-get install -y libxcb-xinerama0
What Ubuntu version do you have, by the way?

Cannot install linux verson

Conrad Sallian, Support (Posts: 2979)

Jun 08, 2022 2:29:20 pm EDT

Hello Bruce,

We'll examine this issue and be right back. Sorry for the inconvenience.
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