Conrad Sallian's community posts

Hello Dan,

Thank you for your message.

Could you please test if you can download the Viewer from our download page and run the installation manually? Here is the link:

https://www.remoteutilities.com/download/viewer-7.6.2.0.exe

Just making sure it isn't anvirus software that prevents the Viewer from being installed.

Make sure you fully exit the Viewer before the installation.

Thanks.

Hello Johnran,

Thank you for your message.

Unfortunately, there isn't an SOS feature at the moment. At one point, we determined that with the wide range of communication methods available today, adding an internal communication channel from the user to the admin within the program itself might not be the most efficient solution. However, we have added this feature to our wish list for potential future implementation.

Thank you, David, much appreciated. It's strange that Microsoft dislikes the .msi files but leaves the .exe Host alone, even though it's essentially the same .msi file wrapped.

Hi Steven,

Additionally, we have submitted a dispute with Microsoft regarding this detection.

This further highlights the randomness of modern antivirus software detections—honestly, even rolling dice might be a more reliable method for identifying malware. The lack of customer pressure and the failure to hold antivirus companies accountable for the damage they cause by falsely classifying legitimate software as malware has led to this unfortunate situation.

Hello Patrick,

Thank you for your message.

Do you mean Host installation, correct? If so, you should build your custom Host installer first using our MSI Configurator where you can configure authentication method and add users (we recommend that you add/use groups rather than individual users).

Or maybe you meant something different. Please, let us know.

Hello,

This is because Microsoft started to detect the .msi file as unsafe, although the file has been around for several months now and is signed with an EV Code Signing certificate/signature.

Here is what you can do:

1. Click on the ellipsis (...) in the Downloads menu and select 'Report this file as safe'. A form will open will allows you to send a feedback on the file to Microsoft.

2. Submit a false positive to MS using this form.

On our end we will send reports also.

Thank you.

Hello Robin,

Thank you for your message.

Version 7.6.2.0 has been around for several months now and is digitally signed by an EV Code Signing certificate. Back when we initially released the version there was a detection by Windows Defender by then they prompty removed it.

Microsoft has a dedicated form to submit a false positive report:
https://www.microsoft.com/en-us/wdsi/filesubmission

Feel free to submit an FP using the form above. We will do that as well.

Thanks.

Hi David,

That’s a good idea! We will certainly consider it and add it to our wish list.

Hello,

Thank you for your message.

Unfortunately, no. The Host and Agent work under Windows and require that the remote computer boots up Windows first.

asdffdsa wrote:

done

Hello,

The log file contains a number of the following lines:
Remote Utilities - Host 70220 is started.

I believe this is when you manually started it, correct?