Conrad Sallian's community posts

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 2973)

Jul 25, 2022 3:33:39 pm EDT

Hello,

We have rebuilt beta 12 (the files have now been replaced). Please, download them here and try installing again.

Let us know if the issue persists.

Thanks.

v7.1.5 .0 Host Download is Detecting a Virus

Conrad Sallian, Support (Posts: 2973)

Jul 25, 2022 7:38:19 am EDT

Hi Dave,

You are welcome.

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 2973)

Jul 24, 2022 3:42:48 am EDT

Hello,

Sorry for the late reply. Yes, we'll see into this issue and provide a fix. Meanwhile, you can download beta 11 using the links below:

https://www.remoteutilities.com/test/viewer1.0.11.b11.deb
https://www.remoteutilities.com/test/viewer1.0.11.b11.dmg
https://www.remoteutilities.com/test/viewer1.0.11.b11.rpm
https://www.remoteutilities.com/test/viewer1.0.11.b11.tar.gz

Thanks.

v7.1.5 .0 Host Download is Detecting a Virus

Conrad Sallian, Support (Posts: 2973)

Jul 22, 2022 3:30:41 pm EDT

Hello Dave,

Thank you for your message.

We submitted a report to Avast and they already replied to us saying that the detection was removed. Please, try updating your Avast virus definitions base.

Unable to see remote screen after viewer and host update to 7.1.5

Conrad Sallian, Support (Posts: 2973)

Jul 21, 2022 3:30:01 am EDT

Hi Vivek,

We've already sent a false positive report to Microsoft. We would appreciate it if you send an FP to them too. Here is a link to the form https://www.microsoft.com/en-us/wdsi/filesubmission

Thanks.

agent7.1.5.0.exe

Conrad Sallian, Support (Posts: 2973)

Jul 20, 2022 4:20:13 am EDT

Hi Marc,

Thank you for your report. We'll take care of that and send a false positive report to Microsoft immediately.

v7.1.4.0 problems on Windows 7

Conrad Sallian, Support (Posts: 2973)

Jul 17, 2022 3:56:00 am EDT

Hi Peter,

We have sent false positive reports to Avast. As always (pardon my sarcasm here) the allmighty "security experts" and their algorithms are incapable of joining the dots and figure out that it's just an update of an existing product signed with the same digital signature rather than a new virus or trojan :)

v7.1.4.0 problems on Windows 7

Conrad Sallian, Support (Posts: 2973)

Jul 16, 2022 3:38:54 pm EDT

Hi Peter,

Yes, version 7.1.5 has a bugfix for the issue with Host showing an error message when the user copies rich content on the remote computer.

With regards to the issue above - if you are updating existing Host installation it is recommend to use the "Simple update" feature as described in this guide https://www.remoteutilities.com/support/docs/updating-remote-utilities/.

v7.1.4.0 - rfusclient.exe error and bug report after copying an URL

Conrad Sallian, Support (Posts: 2973)

Jul 16, 2022 3:23:10 pm EDT

Hello,

Yes, it was a bug. We have fixed it. Please, download version 7.1.5.0.

Sorry for the inconvenience.

v7.1.4.0 - rfusclient.exe error and bug report after copying an URL

Conrad Sallian, Support (Posts: 2973)

Jul 16, 2022 7:24:46 am EDT

Hello,

Thank you for the report. Could you  send us a screenshot of the error message that you receive?
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