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remote win7 screen HUGE

Conrad, Administrator (Posts: 1976)

Jul 27, 2018 4:37:25 pm EDT

Hello Wanda,

Unfortunately, it looks like a general issue which may or may not be connected with Remote Utilities. I can only recommend that you add Remote Utilities Host installation folder (C:\Program Files(x86)\Remote Utilities - Host\ to antivirus software exception/white list and  see if the problem persists.

Thanks.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1976)

Jul 27, 2018 4:29:34 pm EDT

Hello Jack,

f I put a wrong one-time password in, it says the password is wrong, and then it goes to the simple password entry box, so it you then type in the correct one-time password, you are actually changing the simple password.

Sorry, could you please elaborate on this. You cannot change the single password from the Viewer side, you can only change it on the Host side, in Host authorization settings.

When you enter a wrong one-time password you are returned to the single-password prompt window. There you need to click OK again (your single password remains pre-filled) to invoke the one-time password prompt window.  

I assume that you are entering the one-time password in the single-password dialog and that makes it all confusing. I can agree that perhaps this specific interface routine needs some reconsideration. I will immediately forward it to our development.

Thanks!

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 1976)

Jul 27, 2018 1:37:19 am EDT

Hello Jack,

Thank you for your comment.

When I create an MSI and tell it to auto-generate an ID and use the custom server, it seems that when the MSI is ran, it grabs a default/public server ID. The ID on the client does not show on my ru server. If I go to the ID on the client and tell it to generate a new ID, then the new ID shows up on my server.

Some questions:

1. Do you use online or legacy option?
2. What is the type of installer that you choose (standard, one click or agent)?
3. Could you please send us the Host log? Feel free to send it to support@remote-utilities.com as an attachment. This issue might also mean that the Host simply doesn't connect the first time for some reason, the log should reflect that.

Looking forward to your reply.

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remote win7 screen HUGE

Conrad, Administrator (Posts: 1976)

Jul 26, 2018 6:14:20 pm EDT

Hello Wanda,

Thank you for your post.

The reason why you cannot see the entire Win7 screen on your WinXP monitor is that probably the resolution on  the Win7 machine is higher than that on WinXP machine/monitor.

There are basically two ways to resolve this issue:

1. Switch from normal view mode to stretch view mode. The Win7 image will shrink and fit your WinXP monitor. The downside of this method is that scaling will occur and the objects on the screen will look tinier than on the Win 7 monitor or when normal view mode is enabled during remote session. You can change the View mode in connection properties in Viewer.

2. Change the very resolution on the Win7 machine to equal the resolution on the WinXP machine. Unfortunately, Remote Utilities cannot automatically change the resolution for you during a session so this should be done manually by right clicking on the remote screen and selecting Display Settings item in the standard Windows right-click menu. This method will let you see the remote screen "pixel for pixel" on your WinXP screen without resorting to the stretch option. The downside is that you should do that manually and probably also set the resolution back to its original value once the remote session is over.

Hope that helps.

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Keyboard not working for the password change

Conrad, Administrator (Posts: 1976)

Jul 26, 2018 4:09:29 am EDT

Hello Angus,

Thank you for your post.

You must click on the "Change password" button to enable the edit mode for these fields. By the way, in version 6.9.0.1 (currently in beta) we changed the Host settings interface and made a single and more streamlined settings window.

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RU Server 2.7 Beta 1 issues

Conrad, Administrator (Posts: 1976)

Jul 26, 2018 4:06:01 am EDT

Hi Gururek,

I'm glad to see you managed to figure out the issue.

Was that mentioned in the installation procedure as a requirement?

This is not a firm requirement, rather a recommendation. Yes, it is mentioned in
server installation guide.

Don't hesitate to ask me if you have other questions.

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RU Server 2.7 Beta 1 issues

Conrad, Administrator (Posts: 1976)

Jul 25, 2018 4:40:23 am EDT

Also, do you use address book sync through the server and if yes, approximately how many records does your address book have?

Thank you.

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Server Address Book missing

Conrad, Administrator (Posts: 1976)

Jul 25, 2018 4:39:34 am EDT

Hello Cristian,

Thank you for the update. Please, let us know if the problem persists in the future.

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Video mode

Conrad, Administrator (Posts: 1976)

Jul 25, 2018 4:32:44 am EDT

max maximos wrote:

It seems a very bad idea it's a big message and I can not read anything underneath it
I want to hide or remove it to see what my kids are doing or who steal my info from my pc

Hello,

The video mode feature has been discontinued and will no longer be available. As for the message banner in previous versions, it is a necessary precaution against unauthorized use of the software to breach into someone else's privacy.

Thank you.

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RU Server 2.7 Beta 1 issues

Conrad, Administrator (Posts: 1976)

Jul 24, 2018 7:43:26 am EDT

Hello,

Thank you for your post.

Are you restarting the server service or Host's?

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