Conrad Sallian's community posts

Hello Hal,

Thank you for the logs. There are the following errors:

Socket Error # 11001 Host not found.(EIdSocketError)

Usually it means that the Host computer cannot find the ID server. Here is a related knowledge base article: https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/

Hope that helps.

Hello Hal,

Feel free to send us your Host log files to support@remoteutilities.com for examination. You can zip the files before sending.

The Host keeps its logs (as html files) in this folder: C:\ProgramData\Remote Utilities\Logs

Note: the 'Program Data' folder is hidden in Windows by default. You should first enable 'Show hidden folders' in Windows Explorer.

Hello Hal,

Thank you for your message.

It looks like you cannot connect to the new PC where the Host installed. Depending on whether you connect using a direct connection or INternet-ID connection, one of these troubleshooting guides may help:

Can't connect using direct connection

Can't connect using Internet-ID

Hope that helps.

Hello Martin,

This is something we are currently working on. We apologize for the long wait, but we’ll do our best to release the first Host beta to you very soon.

Hello Tom,

Could you please clarify what specific notification option you are referring to.

Looking forward to your reply.

Hi Emilio,

The "via the Internet" part is not a strict requirement. If you use a VPN or tunnel, you can work through that just as well. Since most use cases involve Internet access, our documentation focuses on that, but VPNs and tunnels work too.

The primary requirement is that both Hosts and Viewers must be able to directly access RU Server.

Hope that helps!

Hello Emilio,

Thank you for your interest.

Yes, it is possible. RU Server’s service (the actual "server" in terms of client-server architecture) runs under the SYSTEM account and is available to any Windows user.

For addressing, the service can be accessed from local Viewers using localhost or 127.0.0.1 along with the port you have configured.

For Hosts to access this server, it must have an outward-facing network interface and be directly accessible via the Internet.

Hope that helps! Let me know if you have any other questions.

D L wrote:

Are there such problems on Hosts too?

Or only on Viewer?

Unfortunately, with modern antivirus software anything can be declared a 'threat', even an empty file.

Since recently, perhaps it doesn't make sense to even bother with checking Virustotal results because they don't have anything to do with reality.

Hello,

We continuously submit false positive reports to Microsoft (and other antivirus vendors), but it would be tremendously helpful if affected users also did the same. Submitting a report takes only a minute, and the more complaints the a/v vendors receive, the faster they are likely to act.

We provide relevant false positive submission links for all major antivirus vendors on this page: https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/.

Thank you for your support!

Hello David,

Thank you for your message.

You are not supposed to click on a desktop shortcut to run the Host. It is run automatically upon installation and by default starts automatically with Windows. Please, review our Quick Start Guide on how to set up a remote connection.

If you are looking for a 'startable' remote module you might want to take a look at Agent. This module is designed for attended-only support and it does require manualy launch in order to be able to accept an incoming remote connection.

Hope that helps.