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RU removed by Bitdefender

Conrad, Administrator (Posts: 2110)

Oct 24, 2018 1:45:18 pm EDT

Hello Ray,

Yes, we know about the problem and have already informed Microsoft about it. Here is a related forum thread .

P.S. Please, post your messages in related threads only. This thread is dedicated to BitDefender detection, not Microsoft's Windows Defender detection.

Thanks.

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Trojan Viewer 6.9?

Conrad, Administrator (Posts: 2110)

Oct 24, 2018 11:26:02 am EDT

Hi Antonio,

We have just sent a false positive report to Microsoft. Usually, they provide a fix very quick, within a day or two (by updating their signature database).

Thanks.

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License retrieval

Conrad, Administrator (Posts: 2110)

Oct 24, 2018 7:55:32 am EDT

Hello,

Thank you for your message.

I tried the recovery but I don't get the license

You tried the recover key form and didn't receive an email, correct?

Anyway, please send us a message at sales@remote-utilities.com and we will look up your license key and send it to you via email.

Thanks.

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Unable to start TCP server. Check port:

Conrad, Administrator (Posts: 2110)

Oct 24, 2018 5:40:37 am EDT

Hello Vladimir,

Thank you for your message.  Please, check if you have "Use Ipv6" enabled and let us know.

Alternatively, just delete this registry entry
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host


and restart the Host with default settings (i.e do not change the port). Then check if it works.

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Advanced System Care finds Trogen in Ver 6.9.4.0

Conrad, Administrator (Posts: 2110)

Oct 24, 2018 5:37:37 am EDT

Hello Brian and Ron,

We have contacted IObit, the developer of Advanced System Care. This is what they say:

We downloaded your latest version to have a test and there is no such detection.

So please ask your user to provide more detaills like the program name and version of IObit product and the version of your software.

If possible, please ask your user to scan again and save the full log and send it to us.

You can send the log either directly to them or to us at support@remote-utilities.com and I will forward it to IObit.

Thank you.

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only 8 connections, but can't connect because apparently I have >10

Conrad, Administrator (Posts: 2110)

Oct 24, 2018 5:34:38 am EDT

Hello Tom,

The connections_4.xml file is the file where your general address book is stored. However, all entries must be shown not just some of them.

Either the file was corrupted somehow or it was one known bug with the 6.8 address book that has been fixed in the current version 6.9.

Anyway, I'm glad that you figured out and fixed the issue.

Thanks.

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No sound capture

Conrad, Administrator (Posts: 2110)

Oct 24, 2018 4:55:16 am EDT

Petar Georgiev wrote:

Well, i can assure you there wasn't beta 2 either in the download section or blog.

See >  https://www.remoteutilities.com/about/blog/

Yes, both viewer and host are updated to .4

After we rolled out the final release we quite updated the headings of the blog posts so that they read version 6.9 instead of beta 2.

See our twitter messages of 24 September https://twitter.com/remoteutilities . There are still mentions of beta 2.

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Keyboard issue

Conrad, Administrator (Posts: 2110)

Oct 23, 2018 7:24:03 pm EDT

Hello Geert,

Thank you for your post. We will check it out, thank you!

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No sound capture

Conrad, Administrator (Posts: 2110)

Oct 23, 2018 7:15:09 pm EDT

Hello Petar,

Well i waited patiently for beta 2, for some reason it didn't came out.

Why, it came out. Beta 2 has been around for almost a month.

Now we have official 6.9.4 and sound capture still doesn't work. Shame on you.

Have you updated both Viewer and Host?

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Advanced System Care finds Trogen in Ver 6.9.4.0

Conrad, Administrator (Posts: 2110)

Oct 23, 2018 4:39:01 am EDT

Hello Ron,

Thank you for your message. Did you try to contact Advanced System Care and report this problem? If not, please submit a false positive report to them. This detection is most likely automatic/heuristic and they may not be even aware of it yet.

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