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Remote computer going online / offline constantly.

Conrad, Administrator (Posts: 1976)

Aug 07, 2018 9:48:01 am EDT

Hello Mario,

It is unlikely that the Viewer log will help much. Maybe we can have a remote session to test  it out using a Viewer and a Host on our side?
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Host don´t change to Current User in Terminal

Conrad, Administrator (Posts: 1976)

Aug 06, 2018 2:07:00 am EDT

Hi Agomes,

Unfortunately, we couldn't reproduce this issue.
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Server Overlay Notification Problem

Conrad, Administrator (Posts: 1976)

Aug 03, 2018 1:10:54 pm EDT

Hi Carlos,

So it's not an error - just a built in notification.

Yes, exactly. And it is not always visible, but only when certain requirements are met.

May have to use VNC to connect to this specific server then - it's a VPS and has no physical keyboard/mouse and the overlay is in the way of the notification area which gets in the way of some items/functions.

We'll see how we can handle this specific scenario in future updates of this feature. Thanks for letting us know.
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Server Overlay Notification Problem

Conrad, Administrator (Posts: 1976)

Aug 03, 2018 3:32:54 am EDT

Hello Carlos,

It's about this window https://www.remoteutilities.com/support/docs/first-connection-warning/
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Keyboard key combination issues

Conrad, Administrator (Posts: 1976)

Aug 02, 2018 5:07:50 pm EDT

Hello Sulley,

Also I should mention, that on another PC I have T**mViewer installed as well, but RU software works fine there. So, I believe, T**mViewer is not the reason of the issue.

That is no doubt. We were never reported of any conflicts with any remote access software, including TV.
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Keyboard key combination issues

Conrad, Administrator (Posts: 1976)

Aug 02, 2018 11:51:28 am EDT

Hello Sulley,

Thank you for your post.

Are there any other utilities/software installed that may use the keyboard or clipboard somehow? Like clipboard helpers, touch-typing learning apps etc.
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Remote computer going online / offline constantly.

Conrad, Administrator (Posts: 1976)

Aug 02, 2018 11:49:10 am EDT

Hello Alex,

Could you please try the latest beta and see if the issue persists. You can download it from here https://www.remoteutilities.com/download/beta.php . Note that if you upgrade you should upgrade both modules, Viewer and Host, for proper testing results.

Thanks.
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Host don´t change to Current User in Terminal

Conrad, Administrator (Posts: 1976)

Aug 02, 2018 10:59:01 am EDT

Hello,

Unfortunately, we couldn't reproduce this issue. What Host version do you have? You can view the Host version if you right click on the Host icon in the system tray and select "About Remote Utilities...".
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Remote computer going online / offline constantly.

Conrad, Administrator (Posts: 1976)

Aug 01, 2018 1:19:41 am EDT

Hello Mario,

If you are using your ID server as you mentioned, the IP address of the Host computer has nothing to do with remote connection. You are connecting to your Host through your ID server, which acts as an intermediary.

If there is direct connectivity with that Host, i.e. via a Local Network, you may try using direct connection instead of Internet-ID https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/
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Host don´t change to Current User in Terminal

Conrad, Administrator (Posts: 1976)

Aug 01, 2018 1:14:48 am EDT

Hello,

Thank you for the report. We will test it and get back to you.
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