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host issues since windows 10 april update

Conrad, Administrator (Posts: 1803)

May 16, 2018 4:37:17 am EDT

Hello Scott,

Thank you for your message.

We haven't received such reports from other users yet. After renaming the folder did the Host work properly or did you have to rename it back?
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Cannot get a free license key through online generator

Conrad, Administrator (Posts: 1803)

May 16, 2018 4:08:53 am EDT

Hello Nariman,

Please, do not post license keys in a public thread. Regarding the activation problem, please refer to this KB article. Try the solutions listed on that page in the order they are listed.

Hope that helps.
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RU Server security

Conrad, Administrator (Posts: 1803)

May 15, 2018 5:13:35 pm EDT

Hello Tim,

Indeed currently one can connect through your server if they know IP/DNS and port number. However, at some point in the future we are going implement some sort of authentication. Not to be confused with authentication already in place called custom server security - that one is used for a different purpose.
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Cannot get a free license key through online generator

Conrad, Administrator (Posts: 1803)

May 14, 2018 1:38:22 pm EDT

Hello Jiasheng,

Sorry for the inconvenience. We have fixed the form and it should work now.

Let me know if you need any assistance.
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Shortcut to Show ID on Host Instalations

Conrad, Administrator (Posts: 1803)

May 12, 2018 3:13:23 am EDT

Hello Cristian,

It isn't the Agent that blocks input. It's Windows that doesn't allow a program with insufficient privileges to remotely control UAC.

The good news is that in version 6.9 we'll add an ability to run the Agent with elevated privileges (provided that you know remote pc local admin account password) and "convert" it to the Host, if necessary.
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NOD32 Antivirus 9

Conrad, Administrator (Posts: 1803)

May 11, 2018 3:10:56 pm EDT

Hi Cristian,

We will do our best to release 6.8 beta in May.
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Easier Callback Option on Agent

Conrad, Administrator (Posts: 1803)

May 11, 2018 3:07:22 pm EDT

Hi Cristian,

I see. You mean "forced callback", whereas the regular callback (reverse) connection uses interval-based algorithm.

Actually, the callback connection became less important ever since we have introduced Internet-ID. If the remote user runs the Agent the tech/admin will immediately see that the Agent went online (provided its ID is added to their address book).

Notifying (calling) the tech/admin is another thing though. For example, the remote user may want to ask the tech for assistance and need some sort of an S.O.S button. We do have such suggestion on our wishlist and will probably add at some point in the future.
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UNABLE TO connect 2 RDP Consoles 2016 only main console visible

Conrad, Administrator (Posts: 1803)

May 11, 2018 9:21:35 am EDT

Hello Yatin,

Thank you for your message.

Not sure what might be causing the issue. Did you try restarting the remote PC after you have installed the Host on it?
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Easier Callback Option on Agent

Conrad, Administrator (Posts: 1803)

May 11, 2018 9:16:37 am EDT

Hello Cristian,

Do you mean some sort of "pinging" a remote assistant (admin) from the remote user side?
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NOD32 Antivirus 9

Conrad, Administrator (Posts: 1803)

May 11, 2018 9:14:23 am EDT

Hello Cristian,

ESET still detects our program as "potentially unsafe", but we are implementing some measures in the upcoming 6.9 update to make the program less prone to false detections. Let's see if this will help avoid the false positives.
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